Boston Tech Jobs and Startup Jobs

7

Director of Client Success, B2C

Mirakl
Somerville
15 hours ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
1 day ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Master Customer Success Manager

Acquia
Greater Boston Area
1 day ago
+35
Team with Acquia Account Management’s Team to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment. Create and drive risk mitigation plans that map to value realization and success outcomes for customers. Drive customer awareness and engagement. Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia. Update and maintain the CRM database with the most relevant account and relationship details. Must be able to proactively drive Acquia and Customers forward with minimal oversight. Engage in the day to day success management and risk mitigation of Acquia’s customers. Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

Customer Account Manager

Machine Learning Engineer

Klaviyo
Greater Boston Area
2 days ago
+44
Analyze large data sets (we’re collecting billions of individual actions every month). Build products that enable our customers to grow faster and communicate more effectively with their customers. Develop machine learning models and pipelines for research and production.

Manager, Data Science

Data Science Software Engineer

Senior Client Success Consultant

Mirakl
Somerville
1 week ago
+29
Establishing the commercial action plan that will allow Mirakl clients to maximize the performance of their Marketplace from go-live phase onward. Sharing Marketplace best-practices and key success factors, as well as understanding the client’s business and Marketplace objectives and strategies. Scoping areas of improvement and offering guidance concerning best client success team approaches, and providing personal perspectives and analysis. Helping your clients define their ideal organizational structure for their marketplace project and anticipating the bottom-line impact of the Marketplace within the company. Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.

Team Lead, Client Success

Mirakl
Somerville
1 week ago
+29
Manage a portfolio of customer accounts, with a clear focus on making these customers successful in their adoption and utilization of the Mirakl platform. Establish commercial action plans that will allow Mirakl clients to maximize the performance of their Marketplace from development through deployment through scaling up, be an expert on Seller recruitment, on-boarding, and management. Manage cadence of communications with key client contacts. Formulate and present Quarterly Business Reviews to key executive stakeholders. Outline performance, opportunities for growth and improvement, and blockers. Work to define the playbook (approach, processes, best practices, and key metrics) to approach this new market segment and successfully grow the business. Manage a team of Client Success Consultants, partner with them to develop customized action plans to maximize clients’ success, and support them on challenging client projects. Be a leader who is also a “doer” - balance account ownership with team leadership and coaching.

Customer Success Manager

EverQuote
Cambridge
1 week ago
+41
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds