Boston Tech Jobs and Startup Jobs

20

Senior Technical Support Manager

Toast
Greater Boston Area
18 hours ago
+50
Toast is seeking a Senior Technical Support Manager to join the Support organization. Working with the Director of Technical Escalation Management, this role will assist in developing and executing objectives regarding meeting key service levels, employee and team leadership development, and operational efficiencies. As an integral member of the Support leadership team, this role is responsible for the strategic direction and direct oversight of team managers of Tier 2 technical support operations. This role is responsible for alignment and optimization of the escalation processes with our internal, and partner, Tier 1 support team.

Senior Director Enablement CS

Regional Manager, Restaurant Success (Inside)

Director of Restaurant Success

Sr. Support Business Analyst

IT Help Desk Analyst

Bilingual Restaurant Success Manager - Inside

Sr. Restaurant Success Analyst

NetSuite Administrator

Chief of Staff Supporting CBO/CFO

Sr Manager, Strategic Operations

Senior Director, Operational Excellence

Systems Solutions Architect

Customer Configuration Analyst - Boston, MA

Travel Manager

Business Systems Manager

Sales Enablement Manager, Systems and Tools

IT Infrastructure Manager

Lead Executive Assistant

Director, Enterprise Systems Architect

Director of Business Systems

ServiceNow Administrator

Director, Corporate Development & Strategy

Load 10 more jobs23 jobs at Toast

Sr. Manager – IT Architecture & Integration

Indigo
Greater Boston Area
1 day ago
+21
The role of Sr Manager - IT Architecture & Integration is to lead and manage teams tasked with definition and delivery of the IT platform and integration architectures. Integrations include design, build, test and deployment of integration technologies required for the operation, maintenance, and interface of systems, primarily Mulesoft. Architecture includes platform and technology direction and design to meet day-to-day business needs as well as support for additional modules, countries and regulatory requirements with Salesforce, Oracle Cloud ERP as well as additional 3rd party and custom built platforms. You will work closely with the Software Engineering and IT Platform teams in delivering end-to-end solutions that align to business expectations. The role also involves collaboration with the Enterprise Architecture team in setting technology direction as well as the IT Services and Support teams for deployment and change management.

Senior Software Engineer, Data Science Engineering

Manager, Systems Innovation

General Manager, Carbon Consumer Platform

Director, Systems Innovation

Director, Global Real Estate and Facilities

Director of Global Strategy, Microbial Innovation

Associate Manager, Future of Work

Head of Internal Sustainability

Head of Grain Quality

Manager, GeoInnovation

Head of Marketplace, Canada

Associate Manager, Geoinnovation FDS

Associate Manager, GeoInnovation

Sustainability Manager, Facilities

Director, Carbon Strategy

Junior Hedging Specialist

Load 10 more jobs17 jobs at Indigo

Client Operations Manager

Wellframe
Greater Boston Area
1 day ago
+34
The Client Operations Manager at Wellframe supports our health plan, provider and partner clients to achieve success during the implementation and throughout the client life cycle. The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations within the Client Delivery team, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, account management strategy and corresponding relationships for 3-6 client accounts.

Customer Service Representative

ezCater
Greater Boston Area
1 day ago
+39
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Manager, Workforce Management

Part-time Customer Service Ninja

Facilities Associate

Senior Data Engineer (Cognitive/Machine Learning)

Humana Studio_h
Greater Boston Area
1 day ago
+47
Design and build the Minimum Viable Cloud Data Platform on Azure. Possesses in depth understanding of the Azure ML DevOps to deploy/automate/monitor the Machine Learning models into production.  Possesses in depth understanding of building streaming, ingestion, processing data pipelines. Possesses working knowledge of container architectures to streamline and simplify model development, test, and deployment. Self-directed and comfortable supporting the devOps needs of multiple teams, systems and products. Design and develop data products and machine learning solutions for Humana enterprise Analytics. Possess in depth understanding of computer science parallelism concepts and efficient data processing techniques suitable for machine learning applications. Architect and implement ETL / Machine learning product solutions using best practices in Azure Cloud environment. 

Senior Storage Engineer (home office / remote / work from home) eligible

AI Implementation Manager (Data Scientist Manager - Consumer Analytics)

Senior Cloud IAM Engineer

Senior Network Engineer

Sr. Software Engineer - AI/ML

Lead AI Engineer (ML/Python)

Data Scientist -Cognitive/Machine Learning Professional 2-2

Manager, Telecomm/Voice Engineering(remote virtual home office eligible)

Senior Security Contemporary Capability Leader ( Work at Home Eligible )

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Lead Enterprise Architect - Public Cloud ( virtual home office remote eligible)

Lead Data Scientist - Deep Learning

Director, Network Engineering

Load 10 more jobs15 jobs at Humana Studio_h

Machine Learning Manager

PathAI
Greater Boston Area
2 days ago
+21
The Machine Learning team at PathAI is rapidly growing, with members tackling a wide range of computational pathology problems. These include cutting edge applications of machine learning to clinical prediction tasks, development and application of deep learning-based medical image processing systems, and ongoing medical device development work. Tackling these challenging problems requires well-designed & well-implemented machine learning pipelines. We have built a comprehensive machine learning platform, specialized for computation pathology. It provides us user-friendly tooling for automating model exploration, training, and deployment. In parallel, we are continuously improving our machine learning platform and infrastructure, to increase efficiency, robustness, flexibility and automation. 

Clinical Operations Director

Kyruus
Greater Boston Area
5 days ago
+36
You will work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices. You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers. You’ll create a framework for strategically prioritizing legacy and implementation customers for clinical engagement meetings and activities. You’ll coordinate meetings across the customer base for the clinical team to efficiently utilize time to meet with customers. You’ll develop Clinical Dashboard in Salesforce to transparently capture impact, and communicate value and ROI. You’ll maintain Clinical Services shared drive in Google docs, together with the clinical services team creating collateral and continually updated clinical team slide decks.

Customer Success Manager

BHE
Greater Boston Area
6 days ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Senior Enterprise Support Specialist

Grubhub
Greater Boston Area
1 week ago
+29
As a Senior Enterprise Support Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Enterprise Support Specialists provide escalated support, acting as experts at large.

Solutions Engineer - Reliability

Service Desk Associate I

Enterprise Support Specialist - Night Shift

Director of IT

BHE
Greater Boston Area
1 week ago
+23
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Machine Learning Scientist

PathAI
Cambridge
1 week ago
+21
We're looking for experienced machine learning scientists to join our team and help solve some of these challenges. If you're the right candidate, your day-to-day will look like: Understand PathAI’s products and services and introduce technology innovations with respect to functionality, performance, reliability, and scalability. Design, develop and maintain the machine learning infrastructure that powers PathAI Research and development of novel machine learning algorithms for the product platform Research and development of machine learning algorithms to expand product capabilities Participate in building new experiences, improve existing products, ensure quality assurance test designs and contribute to test systems architecture discussions

Machine Learning Engineer

PathAI
Cambridge
1 week ago
+21
We're looking for experienced machine learning engineers to join our team and help solve some of these challenges. If you're the right candidate, your day-to-day will involve: Understanding PathAI’s products and services and introducing technology innovations with respect to functionality, performance, reliability, and scalability. Designing, developing and maintaining the machine learning infrastructure that powers PathAI Performing research and development of machine learning algorithms to expand product capabilities Participating in building new experiences, improve existing products, ensure quality assurance test designs and contributing to test systems architecture discussions

Customer Success Manager

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

Technical Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Site Reliability Engineer

PathAI
Greater Boston Area
2 weeks ago
+21
We're looking for a skilled Site Reliability Engineer focused on designing, building, and operating our hybrid cloud/on-prem environment. This position will focus on our on-prem AI compute center which will do the heavy lifting of our growing ML teams.

Support Analyst

CrunchTime!
Greater Boston Area
2 weeks ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
2 weeks ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Senior Cloud Security Engineer

Abacus Insights
Greater Boston Area
1 month ago
+26
Excited about Cyber Security and have expert knowledge of cybersecurity concepts, risk management, and threat modeling. Energized about working in a Start-up Organization building a cloud-native security program. Desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare. Experienced with security frameworks on cloud platforms (AWS, GCP, Azure), and protecting data in a variety of ways including anti-virus, firewalling, intrusion detection, and advanced analytics.

CRM Loyalty Strategy Support Manager I

Peapod Digital Labs
Greater Boston Area
2 months ago
+17
The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support.

Lab Technician

Edge Embossing
Greater Boston Area
2 months ago
We're looking to add a full-time permanent person to join our team to help us keep our customers working towards solving various healthcare issues. Your job responsibilities would include the actual production of plastic parts using our equipment, inspection of those parts to ensure they meet quality standards, packaging those parts to ship to our customers, and lots of other things. You would be an essential part of a diverse team, frequently interacting with coworkers as we work together to perform for our customers.

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