Boston Tech Jobs and Startup Jobs

28

Customer Support Specialist

EverQuote
Cambridge
18 hours ago
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Customer Success Systems Administrator

Klaviyo
Greater Boston Area
18 hours ago
+44
The Mission of the Customer Success Systems Administrator will be to drive the effectiveness and efficiency of our Customer Success team through effective implementation of tools such as Gainsight, Tableau, Salesforce etc. You will report into the Manager of Customer Operations and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Senior Data Scientist

Product Expert

Machine Learning Engineer

Onboarding Specialist (Boston)

Field Event Manager

IT Specialist

Load 6 more jobs10 jobs at Klaviyo

Enterprise Customer Success Manager

Drift
Greater Boston Area
1 day ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Sales Operations Manager

Alyce
Greater Boston Area
4 days ago
+26
Sales Operations Manager Hi there! We are Alyce, a Boston-based (near South Station) software startup that helps companies build real, human relationships with prospects, clients, partners, and employees through personalized gifts. We are a fast moving and motivated team with a big collective vision — to bring human back into B2B marketing and sales. We are seeking a full-time Sales Operations Manager to join our dynamic Boston team. Reporting

Business Systems Analyst, Workday HCM

LiveRamp
Greater Boston Area
6 days ago
+21
We are looking for a sharp mind that thrives in a multi-project, fast paced and fun environment. You should be experienced business systems analyst with a background in implementing and integrating leading SaaS applications. Work closely with Human Resources to understand business requirements and execute them through successful implementation and testing.

Customer Success Manager

Zaius
Greater Boston Area
6 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

IT Support Specialist

Piaggio Fast Forward
Greater Boston Area
6 days ago
+27
Provide support for internal end users and devices running macOS, Windows, and Ubuntu. Install, configure, deploy and maintain laptops, servers, tablets, printers, and TVs. Administration of Okta, G Suite, Azure AD, Atlassian, Slack, and Zoom. Document issues and assist end users using a ticketing system. Handle user on-boarding and off-boarding. Support audio/visual setup for video conferencing. Audit hardware assets and user accounts. Help develop and document IT knowledge-base.

Information Risk Consultant Data Loss Prevention

MassMutual
Greater Boston Area
1 week ago
+39
We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Senior IT Systems Auditor

Executive Assistant

Head of Strategic Risk

Technology Risk Lead

Load 1 more jobs5 jobs at MassMutual

Manager of IT

Drift
Greater Boston Area
1 week ago
+35
Managing our internal networks across offices in Boston and San Francisco and WeWork locations in Seattle and Tampa. Leading our onboarding and offboarding IT process ensuring efficient ordering, accountability and implementation of an employee’s IT needs. Managing the day to day employee IT requests efficiently to ensure a good balance of servicing employees properly while balancing costs and efficiencies of the IT organization. Manage the collaboration tools and systems between our offices to promote effective collaboration between offices and our expanding WFH policy. Effectively manage the day to day with regards to our “major” communication centers including Zoom Rooms, Zoom Digital Signage, and our “Backyard” company-wide meeting areas. Work effectively with managers throughout the Company to increase efficiencies of their organization through the use of IT tools and systems.

Operations Technician

Soofa
Cambridge
1 week ago
+29
Assemble the “brains and hearts” of our Soofa Signs, including solar-powered Electronic Paper displays and pedestrian sensors. Perform crucial field tests involving cell connectivity and solar loading. Troubleshoot devices in the lab and in the field using electrical and data analysis skills. Document tests and failures. Create work instructions for manufacturing. Spec components for sourcing and manufacturing. Communicate with contractors and manufacturers to inquire about technical specs and help overcome technical issues. Assist in implementing, maintaining, and improving electrical instruments, equipment, facilities, components, products, and systems.

Customer Champion

Wistia
Cambridge
1 week ago
+38
As a Customer Champion on the Customer Happiness team, you’ll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though there’s plenty of challenging and occasionally tedious work to go around, you’ll always value taking time for creativity, curiosity, and patience over rigidity and the status quo.

Support Coordinator

Acquia
Greater Boston Area
1 week ago
+35
Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world. Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains. Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need. Create and implement communications to meet the technical needs of a global audience.

Support Engineer

Insurance Agent Training Program

Simply Business
Greater Boston Area
1 week ago
+34
As a Customer Solutions Trainee/Lead Qualifier, you will be making outbound calls to prospective leads who have already filled out a quote request online, as well as taking part in self led trainings to support you in becoming a licensed agent.

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
1 week ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Customer Success Manager (SMB)

Drift
Greater Boston Area
1 week ago
+35
Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future. Experience an in-depth product training, including learning how to use the product for your own business. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what make Drift Customers successful. Deliver customer on-boarding calls and build strategic business plans for customers. Be fully responsible for your very own portfolio of customers and running calls independently!

Assembler

Piaggio Fast Forward
Greater Boston Area
1 week ago
+27
Piaggio Fast Forward (PFF) is hiring Assemblers to join our new team responsible for the assembly of our first product, gita™. As an early member of the team, you will assist in design, test, and implementation of the assembly processes. The assemblers will be expected to function as a member of the production team whose goal is to assemble required components, operate manufacturing equipment, and maintain the quality and integrity of the products and facility at all times. In this role, your primary focus is to build components by assembling parts and subassemblies while following processes to meet production goals. Strong communication skills are necessary for success as an Assembler at PFF.

Operations Technician

DUST Identity
Greater Boston Area
1 week ago
+22
The DUST Identity Operations team is growing, and we’re looking for energetic lab technicians who want to be part of a critical and growing chemical lab and engineering team. This role is an exciting opportunity to get involved with an early-stage company and to have a long-lasting impact. It’s an opportunity to grow your skill set and to dive into a company where you can assist in laying the foundations of a large production and engineering group. If you’re looking for ownership and autonomy and are motivated to join a growing team where you have the opportunity to join at the ground level, let’s talk!

Lead Data Scientist, Forecasting

Vistaprint
Waltham
1 week ago
+33
As an expert in the forecasting domain, you will provide cutting edge algorithms, visualizations and expert insight for time series challenges throughout our organization – whether product demand forecasting or helping to establish an “early warning” framework for critical business metrics.  You’ll partner with business stakeholders to define problems and develop models which impact our business across markets (North American, Europe, and beyond), and across product lines. You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and drive tremendous business value.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

Lead Data Scientist, Customer Domain

Vistaprint
Waltham
1 week ago
+33
You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and help us maintain our customer focus.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

Senior Machine Learning Engineer

Neural Magic
Somerville
2 weeks ago
We are seeking an experienced machine learning engineer excited to work with state-of-the-art models and cutting-edge research, as well as with parallel and concurrent algorithms. This person will work closely with our technical team, bringing deep learning product requirements to our engineers and putting machine learning research into practice within our software. If you are a machine learning engineer who wants to contribute to solving challenging technical problems at the forefront of machine learning, this is the role for you.

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