Customer Operations Program Manager
1 week ago
Work within the Customer Operations team to drive programs that yield success for customers, our team and Formlabs.
Collaborate on these types of campaigns: product attachment, customer churn prevention, customer education campaigns, product upgrades.
Work cross-functionally with marketing, sales and services teammates .
Work across multiple teams to drive revenue growth and improve customer satisfaction based on our proprietary customer models.
Directly (and positively!) impact metrics like Activation rate, Churn rate, Attachment rate, Opportunity Win rate, Account Growth rate, etc..