Boston Tech Jobs and Startup Jobs

52

Customer Success Associate

LeanIX, Inc.
Watertown
1 day ago
+32
We are looking for a driven, customer-oriented, team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts across the different stages of their lifecycle – from onboarding to renewal. The tasks may range from data-driven analysis and execution to supporting customer change management projects.

Data Scientist II

Toast
Greater Boston Area
1 day ago
+50
As a data scientist, you will partner across the R&D org and be a critical contributor to the machine learning algorithms using our huge reservoir of restaurant menu data. You will help build product offerings across the Toast platform such as a universal menu record and a consumer recommendation engine.

Bilingual Restaurant Success Manager - Inside

Manager, Customer Success

Regional Manager, Inside Customer (Restaurant) Success

Manager, Restaurant Success Analyst

Northeast Regional Manager, Customer (Restaurant) Success

Sr. Restaurant Success Analyst

Load 3 more jobs7 jobs at Toast

Customer Success Systems Administrator

Klaviyo
Greater Boston Area
2 days ago
+44
The Mission of the Customer Success Systems Administrator will be to drive the effectiveness and efficiency of our Customer Success team through effective implementation of tools such as Gainsight, Tableau, Salesforce etc. You will report into the Manager of Customer Operations and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Channel Customer Success Manager

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Senior Data Scientist

Product Expert

Onboarding Specialist (Boston)

Data Science Software Engineer

Customer Success Engineer

Customer Success Manager (Boston)

Load 7 more jobs11 jobs at Klaviyo

Senior Manager of Client Success

Panorama Education
Greater Boston Area
2 days ago
+47
We’re looking for a Senior Manager to work directly with the Head of Districts & Schools in our organization’s high volume segment to ensure all clients have an exceptional experience partnering with Panorama. This role will collaborate with their team of direct reports to scale delivery in a hyper-growth environment and strengthen impact across the client base. Objectives include supporting CSMs in delivering value, maintaining client health, and ensuring revenue renewal and expansion. You will serve as a coach and mentor with a laser focus for the team members you manage, helping our team embrace continuous improvement and get better on a weekly basis. You will support the team in learning our product, removing barriers to success, and building skills to better serve our clients. In addition, you will be a thought leader who can take charge and own key pieces of the Districts & Schools strategy.

Director, Data Science

Skillsoft
Greater Boston Area
3 days ago
+27
· Exploit the value of enterprise information and develop various predictive models that help us create better experience for our learners (repeat use, higher engagement, etc) and drive more value for our customers (retention, upgrades, etc). · Create segmentations for our learner and business audiences based on their expressed and inferred needs and actual behaviors; implement segmentations working with product and marketing functions to differentiate our solutions offerings. · Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated relationships between learner's behaviors and the type of solutions we build for them – content and platform solutions. · Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. · Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments using various predictive modeling techniques.

Manager, Customer Success Management

Tamr
Greater Boston Area
3 days ago
+33
We are looking for a Manager of our Customer Success team in the Boston area. Our Customer Success team partners with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our CSMs pride themselves on not only building good relationships but also providing strategic advice - connecting clients with best practices and other companies solving similar challenges. Our ideal manager for the Customer Success team is a partner to other groups within Tamr and to our customers, helping both sides define and deliver on new opportunities.

Customer Success Administrator

Evolv Technology
Waltham
3 days ago
+23
We are looking for a Customer Success Administrator to help support Evolv's Customer Success Organization (CSO). Our CSO consists of the Solutions and Global Services groups, encompassing both pre- and post-sales activity. The CSO leads or supports the majority of customer-based product activity including product experiences, pilots and demonstrations, technical interchanges, installations and training, and all other product related support. The CSO plays an integral role with our channel partners, leading product introductions and training, as well as providing materials to support the needs of the channel. The CSO also plays a critical role in the product development process through lessons-learned, voice-of-customer and general field-based activities.

Enterprise Customer Success Manager - Boston

Datadog
Greater Boston Area
3 days ago
+39
Partner with Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers. Proactively build relationships with customers to achieve loyalty & advocacy within their organization. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Be an internal advocate for the customer. Own and project manage the on-boarding process for new customers. Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals. Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization.

Leadership Development Program

Examity
Newton
3 days ago
+11
Starting once again this year in June 2020, the Leadership Development Program is Examity’s thirteen-month experiential initiative that delivers invaluable on-the-job training to qualified candidates in all facets of the business, including client implementation/data integration, account management, marketing strategy, and business development. Upon program completion, participants will have the opportunity to transition into a specialist role

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
4 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Data Engineer - Data Science Engineering

Datadog
Greater Boston Area
4 days ago
+39
Build distributed, real-time, high-volume data pipelines and work together with others to enable high-scale Data Science. Do it with Spark, Luigi, Kafka and other open-source technologies. Work all over the stack, moving fluidly between programming languages: Scala, Java, Python, Go, and more. Join a tightly knit team solving hard problems the right way. Own meaningful parts of our service, have an impact, grow with the company.

Manager of Customer Success - SLED / FED

Rapid7
Greater Boston Area
1 week ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our State government, Local government, educational institutions as well as Federal government customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of SLED/FED customers. The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Strategic Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

Zaius
Greater Boston Area
1 week ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Customer Success Engineer

CircleCI
Greater Boston Area
1 week ago
As a Customer Success Engineer, you will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on both the CircleCI platform and continuous integration and deployment as a general practice. You will be responsible for delivering value by driving adoption of CircleCI across the client’s enterprise. Finally, as part of the Customer Engineering organization, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences, towards ultimately improving our customers’ success with CircleCI. 

Advisory Analyst

LogicManager
Greater Boston Area
1 week ago
+21
Responsible for managing a dedicated portfolio of customer accounts. Analysts will gain exposure to corporations of all sizes, job functions, and industries. Consult with customers to adopt best-practices and gain business value. Analyze and interpret customer data. Enable customers to achieve goals and demonstrate progress to Board and Senior Management. Support existing customers in the expansion of their internal program and usage of the system. Contribute to product development and enhancements. Provide insights for customer marketing and account management. Support on-boarding and implementation of new customers.

Soil Carbon Scientist

Indigo
Greater Boston Area
1 week ago
+21
As a scientist on our GeoInnovation Soil Carbon Science team, you will apply your extensive experience in soil ecology, biogeochemistry and carbon cycle science to assist Indigo’s efforts focused on increasing soil health and soil organic matter via regenerative management practices. Indigo in heavily invested in regenerative agriculture, and recently announced its Terraton initiative designed to aggressively sequester atmospheric carbon dioxide in agricultural soils. To meet the ambitious goals set out for Terraton, Indigo is building a team to support the scientific design and implementation of soil carbon models that will help Indigo quantify changes in soil carbon from different land management practices. As member of the soil carbon science team, you will be instrumental in driving the underlying science and supporting this modeling effort.

Principal Software Engineer, Marketplace Platform

Remote Sensing Scientist

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 week ago
+26
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Customer Champion

Wistia
Cambridge
1 week ago
+38
As a Customer Champion on the Customer Happiness team, you’ll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though there’s plenty of challenging and occasionally tedious work to go around, you’ll always value taking time for creativity, curiosity, and patience over rigidity and the status quo.

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