Boston Tech Jobs and Startup Jobs

11

Customer Success Manager

Alyce
Greater Boston Area
1 week ago
+26
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Customer Success Specialist - Marlborough

SimplePractice
Greater Boston Area
1 week ago
We’re looking for a friendly, eager-to-learn Customer Success Specialist to join our team in Marlborough, MA.  In this role, you will use your passion for technology to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll

Customer Success Associate

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a driven, customer-oriented, team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts across the different stages of their lifecycle – from onboarding to renewal. The tasks may range from data-driven analysis and execution to supporting customer change management projects.

B2B Client Success Consultant

Mirakl
Somerville
1 week ago
+29
Manage B2B clients, which are SMEs and large Enterprises, both during the project and run phases. Create tailored monitoring and self-service tools for all our Mirakl clients in North America. Provide tailored recommendations to our clients during their project phase to ensure a successful launch. Collaborate effectively with internal teams to set up powerful reporting and tools. Display strong analytical skills and identify the right KPIs to track. Produce efficient and qualitative self-service tools and content for our clients - remote workshops, webinars, etc.

Director, Data Science

Skillsoft
Greater Boston Area
1 week ago
+27
· Exploit the value of enterprise information and develop various predictive models that help us create better experience for our learners (repeat use, higher engagement, etc) and drive more value for our customers (retention, upgrades, etc). · Create segmentations for our learner and business audiences based on their expressed and inferred needs and actual behaviors; implement segmentations working with product and marketing functions to differentiate our solutions offerings. · Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated relationships between learner's behaviors and the type of solutions we build for them – content and platform solutions. · Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. · Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments using various predictive modeling techniques.

Donor Support Associate

ActBlue
Somerville
2 weeks ago
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements. We’re a

Senior Data Science and Engineering Lead

GreatHorn
Waltham
2 weeks ago
+38
This is an opportunity for a skilled, entrepreneurial and thoughtful data scientist/engineer who is capable of working both independently and collaboratively on next generation PoCs and products. You will ideate, design, and develop applications, services and features from ground up. You will help transform complex analytical models into scalable, production-ready solutions for GreatHorn. You will work directly with Product Owners, the CTO, the VP of Engineering, and key customers to deliver data products which help our customers understand and act on the forces at work in their enterprise.

Sr. Strategic Success Manager

VMware Carbon Black
Waltham
3 weeks ago
+59
The Senior Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with VMWare Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with security personnel. The SSM is skilled in navigating the diverse needs of the customer/company and the VMWare Carbon Black, services, support, product and engineering teams.

Strategic Success Manager

Senior Data Scientist

Strategic Success Manager

Senior Customer Success Manager

Load 1 more jobs5 jobs at VMware Carbon Black

Data Scientist

SFL Scientific
Greater Boston Area
2 months ago
+41
Work on complex and R&D type data science problems with organizations of all sizes and across industries. Work with other data scientists, data engineers, architects, and strategists to help detect cancer, understand population health, detect emotion and extract unstructured text meaning, predict crop yields and save resources, detect defects in infrastructure and equipment, predict failures in electrical systems, and sometimes take it a little lighter and predict the best player line-ups on major sports teams. Being a data scientist allows you to be a consultant at SFL Scientific, helping clients solve problems with data first and foremost and work on many varied and skill-expanding projects throughout the year.

Data Scientist

Jobcase, Inc.
Cambridge
2 months ago
+23
Data Scientists at Jobcase tackle a broad range of analytical problems, including recommender system optimization, user segmentation modeling, lifetime value forecasting, and topic modeling. They collaborate with colleagues throughout Jobcase, from database marketing and sales, to engineering and product management. They combine technical proficiency with business savvy to translate business problems into production-ready code.

Senior Customer Success Manager

GreatHorn
Waltham
5 months ago
+38
GreatHorn is looking for a highly motivated strategic Customer Success Manager who will manage customer health and retention. You will act as the main point of contact during the entire customer lifecycle - onboarding, implementation, adoption, renewal, and expansion. You will also be accountable for customers realizing GreatHorn’s value at all stakeholder levels. As a Strategic Customer Success Engineer, you will work with prospects and customers to ensure that their journey from purchase to production is successful and effectively managed.

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