Vice President, Customer Success
Greater Boston Area
2 months ago
The VP of Customer Success will be a core part of the company’s leadership, leading all aspects of Customer Success including both the launch and ongoing success of customers. The right candidate will be equal parts strategist, visionary, and a doer; easily able to shift from thought leadership to rolling up his or her sleeves to engage in hands-on support. The candidate must have deep credibility and experience inspiring confidence and motivation with senior executives. He or she will bring imagination and determination to solve complex customer issues across a global organization and will define, manage and measure all aspects of customer success company-wide, driving customer satisfaction, retention rates and growth. A major measure of success for the VP will be his or her ability to build and inspire a team of customer success professionals with a focus on creating exceptional employee experiences. This will require demonstrated success hiring, developing and retaining a high-performing team.