Not specified Boston Startup and Tech Jobs

37

3D Print Farm Supervisor

Formlabs
Somerville
2 days ago
+16
A natural tinkerer, you continuously take pride in your craftsmanship. Always have an eagle eye on the details – no bad print or sticky part would get past you. Excited to see and drive the entire print production process from start to finish (printing, washing, cleaning, packing, shipping parts, and more!). Very focused and can operate efficiently with minimal supervision. Can smoothly navigate competing priorities, tight deadlines, and last minute projects. A friendly communicator who can interface with all teams to get things done. Can streamline our production process and meet weekly quotas.

Bilingual Customer Support Specialist

Customer Support Specialist

Americas Logistics Lead

Special Events Manager

NetSuite Administrator

Dental Technical Support Specialist

Customer Care

Load 4 more jobs8 jobs at Formlabs

Part-time Customer Service Ninja

ezCater
Greater Boston Area
2 days ago
+39
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Customer Service Representative

Support Coordinator

Unity Technologies
Greater Boston Area
3 days ago
+55
Internal liaison between support engineers and other teams, to ensure that support tickets are correctly prioritized and handled efficiently. External liaison with customers, ensuring they are kept up to date regarding ticket status. Managing active tickets per customer, and changing status/priority where required. Tracking, chasing and reporting progress of bug reports from support customers. Maintaining the customer list, welcoming new customers and managing renewals and expiring accounts. Act as Project Manager for Engine support, helping deliver internal projects. Reporting on all areas of Engine Support, including team performance and analysis of customer activity.

VP of Customer Support

DigitalOcean
Cambridge
3 days ago
+53
We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

User Operations Specialist

The Predictive Index
Greater Boston Area
3 days ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Strategic Customer Success Manager - Boston, MA

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Senior Data Scientist

CarGurus
Cambridge
4 days ago
+41
Analyze data, and design and implement data science or machine learning solutions. Aid the engineers who will implement your solutions in production. Communicate solutions to both a technical and a lay audience. E.g., what is it, how does it solve the problem, why is it reasonable, what could go wrong. Estimate the long-term conversion rate of each of hundreds of millions of keywords, combinations of demographics, and other forms of targeting. Analyze searches entered online and site activity to find new keywords and negative keywords. For any given monthly spend target and measure of efficiency (e.g., CPL, ROI), estimate the efficiency metric which will result in the target spend. Measure the impact of television and radio advertising on online advertising.

Service Specialist

Simply Business
Greater Boston Area
5 days ago
+31
The Service Specialist is an entry level role and will be responsible for providing operational support, as well as managing the administrative support needed to assist the CSC in making sales, providing ongoing customer support, issuing quotes and policy documents, handling inbound calls from customers, processing renewals, cancellations and certificates of insurance. 

Game Director

Demiurge Studios
Cambridge
5 days ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

IT Systems Administrator

Datadog
Greater Boston Area
5 days ago
+39
The IT Operations team is responsible for the infrastructure and services that Datadog employees around the world use on a daily basis to successfully do their jobs. This means managing thousands of devices, Identity and Access Management, services like G Suite, Slack, Jamf and Zoom as well as our network infrastructure and AV setups in our offices.

Senior Data Scientist - Air

Hopper
Greater Boston Area
5 days ago
+35
Frame and conduct complex exploratory analyses needed to deepen our understanding of our users. Partner with product, business and strategy teams to contribute to product improvements and initiatives. Use machine learning and big data tools on tremendously large and complex data to deepen our data-driven advice and personalized modeling. Conduct research into various aspects of our business and employ statistical and modeling techniques when appropriate to make recommendations to non-technical stakeholders.

Application Support Engineer

Vestmark, Inc.
Greater Boston Area
5 days ago
+40
As a Morning Ops Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform, with a focus on our nightly processing cycle. Your goal will be to use that knowledge to respond to overnight issues with urgency to prevent SLA violations and ensure smooth processing flow for our clients. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

Head of Business Technology

Drift
Greater Boston Area
5 days ago
+35
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

Member Support Specialist

BookBub
Cambridge
5 days ago
+23
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Onboarding Specialist (Boston)

Klaviyo
Greater Boston Area
5 days ago
+44
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Manager of Customer Operations

Data Science Software Engineer

Customer Support, Manager

Consultant

Smartsheet
Greater Boston Area
1 week ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Executive Assistant to the President

Transmit Security
Greater Boston Area
1 week ago
+27
The Senior Executive Assistant’s main duties include scheduling meetings, making travel arrangements and organizing daily calendars. To be successful in this role, you should be proactive, meet deadlines and communicate effectively. Our ideal candidate also has previous experience as an Executive Assistant and is familiar with office management technologies.

Manager, Global Education Services

Transmit Security
Greater Boston Area
1 week ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Tier 2 Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Customer Success Associate

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

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