Customer Success Manager
Greater Boston Area
1 week ago
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved.
Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles.
Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage.
Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience.
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering.
Provide proactive support to our clients.