Mid Level Boston Startup and Tech Jobs

18

Director, Customer Solutions

Markforged
Watertown
2 days ago
+34
We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing customer base. If you have a vision of how to drive an exceptional customer experience through excellent technical support, online content and training and can effectively lead a team to achieve that success, we would love to speak with you. We are looking for an innovative, dynamic, and driven leader to effectively lead our Customer Solutions team. We're looking for someone who has a passion for making customers successful and creating a positive team work environment that will thrive in a department that carries high expectations and visibility.

Service Desk Analyst

SmartBear
Somerville
3 days ago
+42
Monitor the ticketing system for incoming incidents/requests. Log and track all issues (example: phone, email, IM, walk-ups, and any other methods). Log and track all security-related issues (example: phishing emails). Troubleshoot and address issues directly; workstation issues, basic network issues (local network, Internet, Wi-Fi). Take ownership of tasks/projects and represent the user to ensure the requests are processed. Communicate to the user on progress in a timely manner. Document issues, analysis, progress, solution in the ticketing system and ensure processes are followed.

Sr. IT Manager, Supply Chain

Indigo
Greater Boston Area
3 days ago
+21
The role of Senior IT Manager, Supply Chain is to become a trusted advisor for the Supply Chain Business Organization. In this hands-on role, you will be the go-to resource to investigate Oracle ERP issues and address functionality questions and pain points, in the areas of Order to Cash, Manufacturing and Cost Management. You will recommend best practices in leveraging system technology to meet day-to-day business needs. You will lead cross-functional teams to implement realistic solutions that align with business expectations. You will interface with senior management to define a technology roadmap that aligns with key business goals and objectives.

Agronomic Senior Data Scientist

Senior Security Risk Analyst

Mimecast
Lexington
4 days ago
+17
The Senior Security Risk Analyst is a senior individual contributor role, working largely with technical senior stakeholders to test and improve customer and corporate information security controls. The primary focus of the role is technical audit and will review and advise on the efficacy of existing information security controls, in relation to industry standards, regulations and current attestations and certifications.

Technical Product Trainer

Abacus Insights
Greater Boston Area
5 days ago
+35
Abacus Insights is a mission-driven, start-up technology company that is focused on improving health outcomes, lowering the cost of healthcare, and delivering a more seamless healthcare experience. At our core, we are passionate about advancing healthcare and improving people’s lives through technology. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and

End User System Engineer

Agero + Swoop
Greater Boston Area
5 days ago
+26
nstalls, configures, and maintains organization’s server and endpoint environment. Analyzes and resolves problems associated with server and endpoint hardware, OS and applications. Detects, diagnoses, and reports problems on both server and endpoint systems. Provides third level support for administration and maintenance of PC and system applications.

Security Analyst - Compliance Operations

Datadog
Remote
6 days ago
+39
As an Information Security Analyst on the Compliance Operations team, you will be responsible for the design, implementation, and management of Datadog’s technical compliance capabilities. You will create and maintain solutions to uphold Datadog’s continuous compliance with a broad set of industry and federal regulations, and drive compliance efforts to enable Datadog to enter increasingly regulated markets.

Data Engineer - Data Science Engineering

Senior IT Security Engineer

Payfactors
Greater Boston Area
1 week ago
+25
Payfactors is looking for a Senior IT Security Engineer to join our Engineering Team. You will play a key role in IT security working with IT, Compliance, and Corporate Business Teams. The right individual for this role will be experienced with IT Administration, corporate device security, and data loss prevention systems. If you thrive by working in a fast paced start-up environment and working with securing web applications and platforms, consider this opportunity as the next level in your professional development. 

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Client Engagement Manager

ProfitWell
Greater Boston Area
1 week ago
+33
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients. Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product.

Master Customer Success Manager

Acquia
Greater Boston Area
1 week ago
+35
Team with Acquia Account Management’s Team to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment. Create and drive risk mitigation plans that map to value realization and success outcomes for customers. Drive customer awareness and engagement. Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia. Update and maintain the CRM database with the most relevant account and relationship details. Must be able to proactively drive Acquia and Customers forward with minimal oversight. Engage in the day to day success management and risk mitigation of Acquia’s customers. Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

System Administrator (Atlassian)

Senior Security Analyst

Nuance
Greater Boston Area
1 week ago
+46
The Senior Security Analyst will be responsible for performing annual cybersecurity assessments across Nuance hosted environments and infrastructure to provide board level cybersecurity metrics. This is a leadership role where the candidate will be a part of the Nuance Cybersecurity Steering Committee and interacting with various internal groups to provide security recommendations and help drive maturity initiatives across the organization. 

Senior Customer Success Manager

Rapid7
Greater Boston Area
1 week ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals. 

Senior Data Scientist

Klaviyo
Greater Boston Area
1 week ago
+44
Klaviyo is looking for Senior Data Scientists to join our team which is still in its early days. You’ll have a big impact on our direction and how we operate. You’ll be central to upfront research and shipping products that help our customers learn and grow from their data. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Data Science Software Engineer

Sr. Security Systems Engineer

Nuance
Greater Boston Area
2 weeks ago
+46
As part of the Nuance Global Research & Development HPC Engineering Team, this position will be responsible for designing, implementing, and improving security solutions & integrations across the GR&D organization. This engineer will join a team focused on the architecture and operations of global high-performance compute infrastructure, including cloud deployments, focused on maintaining and enhancing Nuance’s global security and privacy programs.

Office Manager

Chronometriq
Cambridge
3 months ago
As Office Manager USA, you are directly responsible for organizing and coordinating the functions of Chronometriq’s USA home office functions with clients and departments in the USA, along with the corporate office in Canada so that the needs of the US office are met for office administration and procedures. The goal of the Office Manager role is to develop intra and extra-office communication protocols, streamline administrative procedures, inventory control, alignment with corporate vision, office staff supervision and task delegation.

Customer Success Manager

Klaxoon
Cambridge
3 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Senior Technical Support Engineer

VMware Carbon Black
Greater Boston Area
4 months ago
+59
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success.  The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa.  This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year for the past three years!

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