Technical Support Engineer
Greater Boston Area
2 days ago
Build trust and advisory relationships with data science customers to help them better use our software to achieve success with their deep learning projects.
Be on the frontline of customer love: respond and remediate customer requests to proactively guide and resolve issues.
Be a voice for our customers during internal discussions at Neural Magic. Represent their needs and struggles to help drive the software in a strong direction.
Stay on top of rapid innovation by testing and documenting new features and technologies as the public previews get released.
Perform pre-release gap and bug analysis to determine the need for public-facing support content.
Closely monitor and identify trends in customer experiences. Work with Neural Magic teams to enable customers to support themselves in the use of the software.