Customer Success Manager
3 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features.
- Manage customer's requests (functional and technical support).
- Make sure your clients receive appropriate advice and support whenever needed.
- Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay).
- Build and obtain customer loyalty and a grow your portfolio.
- Ensure that the solution is easy to use.