Mid Level Boston Startup and Tech Jobs

4

ESS Voice, Senior Telecom Administrator

Humana Studio_h
Remote
5 days ago
+47
The Senior Telecomm/Voice Administrator works with business and IT partners to ensure the continuous optimization of the voice customer experience for various contact center solutions including but not limited to computer telephony integration (CTI) solutions, dynamic call routing and call allocation platforms.

Technical Product Trainer

Abacus Insights
Greater Boston Area
5 days ago
+35
Abacus Insights is a mission-driven, start-up technology company that is focused on improving health outcomes, lowering the cost of healthcare, and delivering a more seamless healthcare experience. At our core, we are passionate about advancing healthcare and improving people’s lives through technology. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Master Customer Success Manager

Acquia
Greater Boston Area
1 week ago
+35
Team with Acquia Account Management’s Team to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment. Create and drive risk mitigation plans that map to value realization and success outcomes for customers. Drive customer awareness and engagement. Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia. Update and maintain the CRM database with the most relevant account and relationship details. Must be able to proactively drive Acquia and Customers forward with minimal oversight. Engage in the day to day success management and risk mitigation of Acquia’s customers. Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

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