Boston Tech Jobs and Startup Jobs

3

Data Scientist

Jobcase, Inc.
Cambridge
3 days ago
+23
Data Scientists at Jobcase tackle a broad range of analytical problems, including recommender system optimization, user segmentation modeling, lifetime value forecasting, and topic modeling. They collaborate with colleagues throughout Jobcase, from database marketing and sales, to engineering and product management. They combine technical proficiency with business savvy to translate business problems into production-ready code.

Customer Success Manager

Alyce
Greater Boston Area
1 week ago
+21
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Director of Support

Bevi
Greater Boston Area
2 weeks ago
+28
The Director of Support is responsible for ensuring that Bevi’s end customers, partners, and internal team receive quality, effective, and timely responses to their inquiries and questions. Reporting to the Senior Director of Service Operations, the Director of Support leads several teams encompassing support, training, and documentation, and coordinates cross-functional support responses and materials from throughout Bevi. The Director of Support ensures that responses adhere to internal and external SLAs, and simultaneously continuously develops and improves materials, process, and tools to make Bevi’s support function more effective and efficient. Performance is measured through KPIs including response and resolution time, and internal and external customer satisfaction.

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