Boston Tech Jobs and Startup Jobs

18

Sr. Director, Head of Partner Success

edX
Cambridge
2 hours ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Support Specialist

EverQuote
Cambridge
3 hours ago
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Customer Success Systems Administrator

Klaviyo
Greater Boston Area
3 hours ago
+44
The Mission of the Customer Success Systems Administrator will be to drive the effectiveness and efficiency of our Customer Success team through effective implementation of tools such as Gainsight, Tableau, Salesforce etc. You will report into the Manager of Customer Operations and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Product Expert

Machine Learning Engineer

Onboarding Specialist (Boston)

Field Event Manager

IT Specialist

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Team Lead Client Success, B2B

Mirakl
Somerville
14 hours ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

B2B Client Success Consultant

Mirakl
Somerville
14 hours ago
+29
Manage B2B clients, which are SMEs and large Enterprises, both during the project and run phases. Create tailored monitoring and self-service tools for all our Mirakl clients in North America. Provide tailored recommendations to our clients during their project phase to ensure a successful launch. Collaborate effectively with internal teams to set up powerful reporting and tools. Display strong analytical skills and identify the right KPIs to track. Produce efficient and qualitative self-service tools and content for our clients - remote workshops, webinars, etc.

Game Director

Demiurge Studios
Cambridge
14 hours ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Operations Support Engineer

DraftKings
Greater Boston Area
6 days ago
+46
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Internal Controls Manager, Technology

Lead Data Engineer, Platform Development

Data Engineer

Executive Assistant

Desktop Support Manager

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Data Warehouse Engineer

Chewy
Greater Boston Area
1 week ago
+45
Chewy is looking for a  Data Warehouse Engineer to join our IT Data Engineering Team based in Boston, MA. The ideal candidate will be a well rounded technologist with a passion for building innovative business solutions with big data and Java technologies. Experience delivering big data solutions – from system setup to development to business solution delivery – is critical. Programming experience is also paramount. Big data technologies are constantly evolving. The Senior Data Warehouse Engineer should be keeping up with the latest developments and should be able to connect technical capability with business need.

Senior Network Engineer

Executive Assistant

Manager, Customer Success Operations

PlacePass
Greater Boston Area
1 week ago
+36
Overview: As Manager of Customer Success Operations at PlacePass, you will be responsible for the performance of our small but mighty Customer Success organization. You will come to us with a passion for, and strong track record of, working cross-functionally at senior levels to develop data-driven processes and insights that measurably improve performance in a complex fast-growing environment, while also having the tools, knowledge, and

Web Analytics Developer

ASICS Digital
Greater Boston Area
1 week ago
+44
Work with different(marketing, analytics, development) teams across the organization and tackle pixel/tag implementation requests in an efficient way within a tag manager (TealiumIQ). Use browser web debugging tools to perform tag validation and QA. Perform Tagging audits/data integrity checks on a regular basis to have better control over the tags deployed across the sites. Document and maintain a copy of tagging requests from the different teams. Use mobile proxy tools like Charles/Fiddler to validate analytics tagging across mobile applications and mobile web tagging. Collaborate with different vendors(marketing, social media, affiliates, etc.) to understand different analytics implementation techniques and suggest implementation best practices based on well defined organization standards.

Supervisor, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Enterprise Support Specialist - Weekend Shift

Grubhub
Greater Boston Area
2 weeks ago
+27
Each Enterprise Support Specialist (Weekend) serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Merchant Team Lead

IT Service Desk, Team Lead

Corporate IT, Systems Engineer II

Solutions Engineer - Reliability

Enterprise Support Specialist - Night Shift

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Senior Software Engineer, Data Engineering

EverQuote
Cambridge
2 weeks ago
EverQuote is seeking a Senior Software Engineer to join our Data Engineering organization. As a senior member of the data engineering team, you will play a critical role in ensuring that data within EverQuote is robustly available and actionable throughout the company. You will do this by helping build the next generation of tools and services that support front-to-back data pipelines. This role is for someone who enjoys working on complex systems, working with a diverse set of business and engineering stakeholders, and is ready to help drive the technical vision of where we go next with our data platform here at EverQuote. 

Order Fulfillment Specialist

ZAGENO
Cambridge
3 weeks ago
ZAGENO is on a mission to accelerate scientific breakthroughs by streamlining laboratory supply purchasing processes with its award-winning, first-of-its-kind e-commerce platform. With over 8 million products available, ZAGENO makes online shopping for any research material convenient, efficient, and reliable.  We are currently seeking enthusiastic individuals to join our Customer Operations team in Cambridge. As part of a growing B2B online

Customer Success Manager

EverQuote
Cambridge
3 weeks ago
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Lead Systems Engineer

Vistaprint
Greater Boston Area
3 weeks ago
+32
This Lead DevOps / Systems Engineer plays a crucial part within Vistaprint’s Systems Engineering team of ensuring the highest quality of IT services are being delivered to Vistaprint’s internal stakeholders. You will act as a cross-functional and technical resource in supporting the organization’s IT infrastructure, globally. You will provide infrastructure as a service across the globe at Vistaprint’s manufacturing plants, corporate offices, data centers, and cloud environments. Vistaprint builds cloud services in AWS, Azure, and GCP.  Vistaprint’s on premises platform is comprised of VMWare hypervisors, Microsoft Windows and multiple flavors of Linux for servers, and EMC for traditional unified storage. Identify and implement new technologies, prioritize day-to-day infrastructure issues/requests and implement best practices resulting in consistent, efficient, solution delivery. This position is in Vistaprint’s Infrastructure organization and our systems must be up 24x7xForever. As such, you will be an escalation point for our Tier 1 and Tier 2 teams.

General Manager, Packaging & Stationary

Vistaprint
Greater Boston Area
3 weeks ago
+32
It is an exciting time to join Vistaprint as our founder and CEO, Robert Keane, recently returned to lead Vistaprint as CEO and there is a new executive team in place. Together with all employees, we are renewing the company’s focus on delighting customers, fostering an entrepreneurial culture and accelerating our world-class capabilities. We have a tremendous opportunity in front of us. Vistaprint’s vision of helping small business owners live their dreams is exciting and inspirational. In order to capitalize on our opportunity, we have embarked on a transformation journey to deliver “jaw-dropping customer value”. This transformation journey will lead us to achieve world-class technology, services, and innovation, and create an environment where our team members are inspired and enabled to do their best work. In order to support this goal, we executed several changes, some of them still ongoing:

Office Manager

Thrasio
Greater Boston Area
5 months ago
Own all aspects of office operations and inventory. That includes making sure we have the equipment, furniture, supplies, and snacks that we need to do our best work, plus managing office security and our Internet/phone systems. Create and establish office procedures and processes to ensure the company runs smoothly as we grow, including systems to track office inventory, manage conference rooms, and all corporate software subscriptions. Collaborate with leadership on company events and programming that ensure that Thrasio’s values are front and center. Welcome and assist all visitors to the office, whether they’re a candidate, an investor, or the mail carrier. Event planning for the company as a whole, from weekly all-hands meetings to holiday parties to our biannual trips when when all three offices get together in one city. Own new employee onboarding, partnering with hiring managers to make sure that all new hires have everything they need on Day One.

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