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As a Customer Intelligence Analyst, you will work closely alongside members of the Customer Team to move work through the project management funnel. You will also spearhead data-focused special projects like customer health scoring, customer churn analysis, etc. In this position, you will report to the Head of Customer Experience.

Design and implement processes for new systems (such as ERP, Salesforce build-outs). Build new processes and workflows for internal teams. Test, verify, and deploy new processes. Lead requirement gathering sessions, document current state and future states, and understand business strategy to recommend the best solutions for the business. Collaborate closely with cross-functional shareholders throughout project lifecycle, and communicate business requirements to technical and non-technical teams. Manage project schedules and ensure timely launches of new functionality. Create and maintain documentation. Train users on system updates. Identify risks and issues that may impact the success of new projects from all points of view. Help create consistency and uniformity around how we manage systems and integrations across the Go to Market organization. Own special projects as needed.