Not specified Boston Startup and Tech Jobs

2

Business Intelligence Analyst

The Predictive Index
Greater Boston Area
3 days ago
+21
Generate dashboards and cards within Domo that track metrics across all levels of the organization. Partner with functional leaders to understand their business needs and the data sets required to support them. Integrate with their teams to establish strong professional relationships. Utilize Domo to create data sets that aggregate data from different sources with the goal of creating a full picture of the health and engagement of our client base. Examine existing processes and make recommendations to better enhance PI’s data structure, hygiene, and health across multiple systems. Create a unified and integrated view of our organization’s data that is aligned with our objectives and goals. Define and evolve cohort classification and assess how well lead generation, sales, product releases, onboarding programs, and other initiatives are impacting cohorts over time.

Service Operations Manager

The Predictive Index
Greater Boston Area
4 days ago
+21
Serve as the project manager and key contributor for the Service team’s scalability efforts and operational improvements. Proactively identify solutions for key system and process gaps that impact the service experience of PI users. Develop and maintain a project roadmap of service-related projects - communicate regular updates to key stakeholders. Oversee implementation, roll-out, and training for systems and tools used by the User Operations team. Act as a cross-functional liaison to articulate User Operations’ business problems, develop use cases, and deliver business requirements to our partners in Business Systems, Business Intelligence, Product, & IT. Partner with the Business Intelligence team to enhance our existing analytics and dashboards . Continually keep a pulse on operational opportunities (including, but not limited to, automation, systems and process improvement) and monitor the performance of implemented improvement and share relevant findings with User Ops leadership.

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