Problem Manager, Software, ITIL, Cloud
1 week ago
As the Technical Problem Manager, your primary responsibility is to lead cross functional teams to track problems within our infrastructure technology and product, and identify areas of opportunity to improve the quality of product and service by applying preventative measures. We are looking for a passionate leader and problem solver. The successful candidate will build excellent working relationships with multiple teams, empower his/her team to ensure identification, closure, prevention and root cause of problems are found in a timely manner. All aspects of the work will be well structured and conducted utilizing ITIL practices adapted for service offerings.