Director, Product Management
4 days ago
This role combines consumer/member expertise with business strategy, data/analytics, user experience, member feedback and technology to deliver experiences for our members that are personalized, human and simple. The goal is to drive improvement in the digital member experience, increase adoption of our digital assets, increase self-service, and drive membership growth.
This leader will work with a cross functional team including our internal business stakeholders, technology leaders and engineers, UX leaders and external stakeholders and users in a fast paced, agile environment. They will be accountable for concepting, design, development, delivery, KPI management and evolution of the digital products and experiences.
Provide direct and strong leadership over a team of Sr product managers, product managers and product owners mentoring and coaching the team to ideate and deliver high quality digital products/services for our members by fostering a culture of user focused design thinking. Recruit, train, and provide ongoing coaching for the product teams. Develop a data infused culture using data to measure business KPIs and drive feature development. Create a culture of continuous learning / test and react /fail fast mentality throughout the department. This leader will be able to give real examples from their own experiences with a strong product culture and have concrete plans for instilling this culture within the team.