Boston Tech Jobs and Startup Jobs

91

Sales/Revenue Operations Manager

MachineMetrics, Inc.
Greater Boston Area
6 hours ago
+39
As our Sales/Revenue Operations Manager, you’ll work across Sales, Marketing, and Customer success to drive alignment and accountability across teams. Your mission will be to accelerate growth and provide more predictable revenue by streamlining and optimizing the business systems and processes. You’re a great fit if you have prior experience as a Revenue or Sales Operations Manager or similar—incorporating your tech-savviness and project management skills with cloud-based systems such as Marketing Automation and CRM (Hubspot), Accounting (Netsuite), and Customer Success (Churnzero). This is a new role within the company; we’ll look to you to create and fine-tune our processes which means you’ll make an impact from day one.

Senior IT Auditor

Everbridge
Greater Boston Area
6 hours ago
+42
The IT auditor will be responsible for performing technology, cyber security, and compliance audits in the areas of design, efficiency and effectiveness of internal controls. The position schedules and plans audits, monitors fieldwork progress and communicates the results to senior management. This position will be responsible for auditing technology controls associated with Information Security Governance and Operations, Incident Response, Identity & Access Management, Data Privacy, Application Vulnerability Management, etc.

Sales Security Analyst

Customer Success Enablement Manager

SVP Corporate Development

Industry Solutions Director, CEM Solutions (Vertical)

Load 1 more jobs5 jobs at Everbridge

Clinical Services Director

Kyruus
Greater Boston Area
6 hours ago
+36
You’ll work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices. You’ll have access to our client data, use our testing and production environments, and manage projects using Smartsheet. You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers. You’ll be the main clinical contact for a portfolio of customers and work with them to ensure optimal clinical configuration to support both the internal well configured customer goals as well as the search experience goals of the customer. You’ll manage customer clinical implementations through discovery of clinical strategy, determining configurations for clients, and resourcing as appropriate. You’ll develop new customer and prospect engagement opportunities, particularly around case studies and webinars stemming from clinical perspective. You’ll engage with clinical executives across our customer base, act as SME around Clinical Services as a key differentiator of our company.

Manager - CSM

Rapid7
Greater Boston Area
6 hours ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our State government, Local government, educational institutions as well as Federal government customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of SLED/FED customers. The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Security Governance Analyst II

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Director of Growth and Enablement Programs

VP, Security Services

Security Consultant - Penetration Tester

Customer Success Manager

Business Process Analyst

Security Consultant - Product Consulting

Load 6 more jobs10 jobs at Rapid7

Customer Success Manager

Zaius
Greater Boston Area
6 hours ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Bilingual Sr. Restaurant Success Analyst

Toast
Greater Boston Area
6 hours ago
+50
The Restaurant Success Analyst (RSA) will operate as a key customer advocate for the accounts in their territory, driving customer satisfaction in a one-to-many fashion across a high volume book of business. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention goals. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

Senior Manager Portfolio & Leasing

Regional Manager, Inside Customer (Restaurant) Success

Manager, Restaurant Success Analyst

Director of Corporate Social Responsibility

Network Engineer II

Director of Procurement

Bilingual Restaurant Success Manager - Inside

Director of Business Operations

Employee Cloud Insights Analyst

Systems Solutions Architect

Travel Manager

Sr. Restaurant Success Analyst

Senior Executive Assistant

Sales Enablement Manager, Systems and Tools

Loan Operations Manager - Toast Capital

NetSuite Administrator

Director of Business Systems

Director, Enterprise Systems Architect

Chief of Staff Supporting CBO/CFO

Business Operations Team Lead

Business Systems Manager

Data Analyst, Commissions

Load 10 more jobs23 jobs at Toast

Customer Support Specialist

Lose It!
Greater Boston Area
10 hours ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Executive Assistant to President & Office Mana…

Transmit Security
Greater Boston Area
8 hours ago
+27
The Senior Executive Assistant’s main duties include scheduling meetings, making travel arrangements and organizing daily calendars. To be successful in this role, you should be proactive, meet deadlines and communicate effectively. Our ideal candidate also has previous experience as an Executive Assistant and is familiar with office management technologies.

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
21 hours ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Jr Systems Administrator (Marketo)

SmartBear
Somerville
21 hours ago
+42
Assist the Senior Systems Admin with day to day tasks and long term marketing projects. Support the execution and tracking for marketing programs, including email marketing, lead lifecycle campaigns, webinars, tradeshows, events, paid search, social media, etc. Help build and deliver personalized and automated programs, campaigns, and emails. Conduct QA of complex campaigns running through Marketo in order to ensure successful campaign execution. Manage live event and webinar campaigns, including syncing, scoring, and assigning leads. Support the marketing team in Marketo reporting and actionable insights. Collaborate on various projects with Infosystems team to improve and streamline systems. Manage system integrity and organization by maintaining marketing templates (Marketo web forms, emails, campaigns), naming conventions, and folders. Assist with integrating newly acquired business processes and data within all business systems. Maintain IT best practices, including data governance, security controls, and overall platform maintenance. Work closely with the web team to implement new technologies and tracking across all web properties.

Analyst, Business & Pricing Strategy

ProfitWell
Greater Boston Area
21 hours ago
+33
Use your analytical ability and creativity to be the primary force behind devising strategic recommendations for our clients; these will include go-to-market, monetization optimization, and product development recommendations. Analyze data from disparate sources, including data wrangling and in-depth analysis. Along with the Strategist, present your data-driven recommendations to all levels of a client organization (middle management up to C-suite). Drive project execution, including clearly and concisely communicating with internal and external key stakeholders about project statuses. Serve as a product owner, taking initiative to drive improvements from the front line, including streamlining processes, building out new analytics capabilities, improving visualizations, creating better storytelling, and everything else that could feasibly make our pricing offering better.

Support Analyst

CrunchTime!
Greater Boston Area
21 hours ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
21 hours ago
+26
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Manager of Customer Success - Onboarding (Boston)

Klaviyo
Greater Boston Area
21 hours ago
+44
As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.

Manager, Customer Success (Boston)

Growth Success Manager

Product Expert

Onboarding Specialist (Boston)

Field Event Manager

IT Specialist

Load 3 more jobs7 jobs at Klaviyo

Operations Support Engineer

DraftKings
Greater Boston Area
21 hours ago
+46
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Internal Controls Manager, Technology

Executive Assistant

Desktop Support Manager

Sr. Technical Support Engineer

Abacus Insights
Greater Boston Area
1 day ago
+35
Our Customer Success team is looking to bring on an experienced Senior Technical Support Engineer. If you are interested in being an early founding member of a team that is absolutely critical to the overall success of our company, this is a position for you. As a founding member of the team, you will be responsible for all of our customer environment’s and helping to operate our platform with a software engineering focus.

Senior Systems Engineer (Security)

Vestmark, Inc.
Greater Boston Area
1 day ago
+40
Vestmark is looking to add a Senior Systems Engineer to our growing System Performance and Scalability team. In this role, you will provide hands on experience resolving system performance and scale related issues and serve as the main technical contact for system scalability. You will partner with all departments in the company including software development, systems engineering, and client delivery to ensure that our platform is meeting the scalability requirements of our clients. You will coordinate a scalability analysis effort to ensure that current system scalability challenges are identified, analyzed, and ultimately mitigated by the organization.

Support Engineer

CircleCI
Greater Boston Area
2 days ago
As a Support Engineer, you are responsible for providing world-class post-sales technical leadership to our client base. Working directly with customers, the authority on both the CircleCI platform and continuous integration and deployment as a general practice will fall on you. Finally, as part of the Customer Engineering organization, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers’ success with CircleCI.

Customer Champion

Wistia
Cambridge
2 days ago
+38
As a Customer Champion on the Customer Happiness team, you’ll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though there’s plenty of challenging and occasionally tedious work to go around, you’ll always value taking time for creativity, curiosity, and patience over rigidity and the status quo.

Support Engineer

Panorama Education
Greater Boston Area
2 days ago
+47
Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform. Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts. Get your hands dirty debugging underlying technical problems. Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well. Help our growing support team measure, understand, and optimize our existing engineering support process. Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients. Assist with the implementation of application monitoring and alerting to better serve our internal and external clients.

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