Boston Tech Jobs and Startup Jobs

16

Principal Analyst, Business Analysis

Skillsoft
Greater Boston Area
20 hours ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various our Sumtotal product line. Partner with functional leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer org engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
20 hours ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
1 day ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Customer Success Enablement Manager

Everbridge
Greater Boston Area
2 days ago
+42
This role is focused on customer adoption of best practices and successful system usage and should not be confused with a sales role based on customer renewals and retention, which falls under the Account Management team at Everbridge. Because our work is client facing, travel is required for this position. Travel can vary widely depending on the year and desired support and may be as low as 15% or as high as 30%.

SVP Corporate Development

Marketing Operations Specialist

Customer Engagement Associate

Dispatch
Greater Boston Area
3 days ago
+48
Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products. Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business. Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content. Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region. Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed. Work closely with Dispatch’s product and support teams, so you can catch problems before they happen. Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed. Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

Level 2 Technical Support Engineer, Boston

Privitar
Greater Boston Area
4 days ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Sr. Netsuite Business Analyst

Dynatrace
Waltham
4 days ago
+28
As a Senior Netsuite Business Analyst, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architects to solidify solution design, and work with Business Analysts and the Development Team to implement cloud-based solutions on the NetSuite and Salesforce platform(optional). You will be the primary means of communication between our Development Team and our business functions.

Senior Manager, Travel

Dynatrace
Waltham
4 days ago
+28
Reporting to the VP of Finance, the Senior Manager of Travel will assume the responsibilities of organizing and building out a global travel program. They will support the VP in driving the needs of our employee travel needs. This candidate will work cross functionally to understand near and long-term demands and needs to improve the consistency and quality of our travel experiences and governance with our global travel program.

Strategic Success Manager

VMware Carbon Black
Waltham
1 week ago
+59
The Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with VMWare Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with security personnel. The SSM is skilled in navigating the diverse needs of the customer/company and the VMWare Carbon Black, services, support, product and engineering teams.

Senior Customer Success Manager

Customer Renewals Specialist

Threat Researcher

Supervisor, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Customer Experience Representative - Boston

Drizly
Greater Boston Area
1 week ago
+33
Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries. Quickly address, solve, and track all customer support requests using Zendesk. Solve problems and address unsatisfactory experiences. Change course as priorities shift in real time with new inbound issues arriving.

Senior Customer Support Specialist

LeanIX, Inc.
Watertown
1 week ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Event Manager

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for an enthusiastic Event Manager to oversee and organize marketing events that are dedicated to building pipeline and progressing existing relationships with prospects. You’ll ensure events are successful and cost effective in terms of our requirements, target audience and objectives. Deadlines, working with a global team, and focusing events around a challenging topic (Enterprise Architecture) do not frighten you. Bring in your ideas and experience to ensure our events are successful due to careful planning and budget management.

Vice President, Business Systems

Dynatrace
Waltham
1 week ago
+28
We are seeking an accomplished Leader with an extensive background managing Business Systems in the software industry, utilizing a cloud-only approach. The Vice President, Business Systems is responsible for building strong business relationships across global functions to drive an integrated strategic roadmap, and to lead the delivery of Business Systems’ services across the organization. This includes, management of the Business Systems strategy, architecture, development, governance, and program management; including, management of a growing team with maturing processes. The Vice President must have broad experience and knowledge of all aspects of SaaS business functions and processes; and have a strong record of successful collaboration and service delivery. The successful candidate will have the ability to work well in a fast-paced growth-oriented environment, have a demonstrated ability to drive meaningful change cross-functionally, have influencing skills, executive presence, expertise in portfolio management, and firm understanding of all IT compliance controls.

Team Assistant, Customer Success

Mirakl
Greater Boston Area
1 week ago
+29
Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2019 and beyond. By 2020, Gartner predicts that over 50% of all online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for an Administrative Assistant.

Business Analyst

Punchbowl
Greater Boston Area
1 month ago
+17
Analyze data to provide metrics and performance reports for weekly, quarterly, and annual goals. Assist with month-end closing procedures, including preparing journal entries and account reconciliation. Enforce operating procedures for all vital finance and accounting functions. Manage customer invoicing, Accounts Receivable, and collections. Act as the central point person for internal reporting around key business metrics and financials.

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