Boston Tech Jobs and Startup Jobs

26

Senior Vice President of Service Delivery

Cricket Health
Cambridge
21 hours ago
Reporting to the Chief Executive Officer and collaborating closely with the rest of the senior executive team, the SVP Service Delivery will be responsible for creating a scalable operational infrastructure for a highly complex healthcare provider business that encompasses people, process, and technology. The SVP Service Delivery will be responsible for all healthcare operations of the business, including new market implementation, existing

Customer Support Specialist

Formlabs
Somerville
1 day ago
+16
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. User satisfaction lies at the heart of Formlabs’ success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. We’re looking for: Expert teachers to help our customers learn the ropes of 3D

Director of Real Estate & Facilities

Bilingual Customer Support Specialist

Director of Strategic Initiatives

Customer Care

Business Systems Analyst

Load 2 more jobs6 jobs at Formlabs

Supervisor, Support Services

Wellframe
Greater Boston Area
3 days ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Head of Internal Sustainability

Indigo
Greater Boston Area
4 days ago
+21
The role of the Head of Internal Sustainability will be responsible for driving the strategy and execution of Indigo’s internal/corporate sustainability efforts. The most urgent initial focus will be around understanding Indigo’s carbon footprint and creating a plan to move Indigo to being carbon positive. Beyond that project, this person will also be responsible for creating a broader sustainability strategy and building the culture within Indigo to focus collectively on sustainability for decisions both at the corporate level and so that every employee at Indigo understands our values and mission around sustainability and how that affects our business and cultural decisions.

Head of Grain Quality

Director, Carbon Strategy

Carbon Business Intelligence Analyst

Business Intelligence Analyst

Load 1 more jobs5 jobs at Indigo

Director of Supply Chain

Bevi
Greater Boston Area
4 days ago
+28
Manage key supplier relationships, working directly with Concentrate Co-packers, flavor houses, warehouses, 3pls, service providers and equipment providers to maintain the best possible quality, cost and time for delivery, and support the high growth needs of the organization. Codify and implement our process for supplier selection and monitoring, including supplier identification, assessment, negotiation, and monitoring and verification. Implement operational process improvements to increase efficiency in material ordering, inventory management, and data management. Deliver on ambitious KPIs for quality, delivery time, cost & risk mitigation. Work closely with the service and sales teams to monitor organizational demand requirements via analytical tools and methods, identifying any situations critical to the organization and adjusting supply plan as necessary to match demand.

Lead Enterprise Architect

Humana Studio_h
Greater Boston Area
5 days ago
+47
The Lead Enterprise Architect will play a key role in defining, planning, and realizing our Enterprise Data Fabric vision.  The Enterprise Architect will work with stakeholders, both leadership and subject matter experts, to understand and build a holistic view of the enterprise’s strategy, processes, information, and information technology assets, and then uses that context to define an enterprise-wide IT architecture that will meet current and future needs in an efficient, sustainable, agile, and adaptable manner. The Enterprise Architect also defines and refines enterprise technology standards, roadmaps, modules, and tools for the enterprise, and partners with business and IT leaders and architects to provide direction and architectural strategy advice on complex and dynamic issues.

Security Capability Lead ( virtual remote home office eligible)

Contact Center Engineer ( home office / remote / work from home eligible)

Senior Contact Center Engineer (Home office / remote / work at home eligible)

Director, Business Intelligence – Clinical Analytics

Senior Business Intelligence Engineer

Director, Contact Center Infrastructure Operations

Senior Storage Engineer (home office / remote / work from home) eligible

Senior Cloud IAM Engineer

Senior Business Intelligence Engineer-2

Manager, Telecomm/Voice Engineering(remote virtual home office eligible)

Senior Security Contemporary Capability Leader ( Work at Home Eligible )

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Lead Enterprise Architect - Public Cloud ( virtual home office remote eligible)

Data Science / Business Intelligence / Informatics

Director, Network Engineering

Load 10 more jobs17 jobs at Humana Studio_h

Director of Core Platform

ezCater
Greater Boston Area
1 week ago
+39
We’re looking for a passionate leader that is ready to tackle complex, foundational engineering problems. As the Director of Core Platform, you will have the unique ability to collaborate with senior engineering leadership across the organization to craft and implement the vision for Platform Engineering that will set the stage for the company’s technical maturation. Not only will you have the autonomy to shape your department but you will be provided the support required to serve the changing needs of our dynamic business.

Customer Service Representative

Part-time Customer Service Ninja

Regional Director, Services - East

Toast
Greater Boston Area
1 week ago
+50
The Regional Director reports to the VP of Services and is responsible for leading all aspects of the services team in region, working in close partnership with regional account management & sales leadership. In this role the Regional Director will run the region as their own business, responsible for revenue and Customer satisfaction targets, as well as P&L and margin goals. This includes leadership of project management, field services, and dispatch teams.

Regional Director, Services - Central

Senior Director Enablement CS

Regional Manager, Inside Customer (Restaurant) Success

Data Insights Analyst, GTM Strategy & Operations

Bilingual Restaurant Success Manager - Inside

Director of Business Operations

Director of Procurement

Network Engineer II

Systems Solutions Architect

Travel Manager

Sr. Restaurant Success Analyst

Senior Manager, Strategic Operations

Sales Enablement Manager, Systems and Tools

Loan Operations Manager - Toast Capital

NetSuite Administrator

Lead Executive Assistant

IT Infrastructure Manager

Director of Business Systems

Director, Enterprise Systems Architect

Chief of Staff Supporting CBO/CFO

Business Operations Team Lead

Business Systems Manager

Load 10 more jobs23 jobs at Toast

Executive Assistant

Kyruus
Greater Boston Area
1 week ago
+36
You will help drive our mission and vision through owning and managing the schedules and travel for several of our key executives, but will also have the opportunity to assist with additional office needs such as corporate charitable and team bonding events.

Corporate IT, Systems Engineer

Grubhub
Greater Boston Area
1 week ago
+29
The Systems Engineer, Corporate IT, is a key position in our success of delivering an amazing  technology experience to our Grubhub population. This role is based in Boston, and reports to the Sr Manager of Engineering & Automation. We are looking for a Systems Engineer who has experience in networking and system administration. This team is responsible for maintaining our current systems\infrastructure of our existing multi-site topology, and involved in our expansion to new locations and cloud providers. Delivering excellent customer service and technology solutions for approximately 5,000 employees / outsource partners in over 20 office locations.

Manager, Business Operations

Solutions Engineer - Reliability

Enterprise Support Specialist - Night Shift

Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 week ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Administrative Assistant

PathAI
Greater Boston Area
1 week ago
+21
Manage calendars and prioritize meetings and calls for leadership team. Manage travel itineraries. Assist with scheduling office meetings and events (board meetings, all-team meetings etc.). Assist in executive team expense reporting. Assist in preparing internal and external corporate documents. Support operations team with additional duties as assigned. Support recruiting processes and scheduling, providing lunch, and ensuring a smooth candidate experience. Cover front desk duties as needed. Perform general administrative tasks including mailings, emailing, scanning, filing, printing, preparing and sharing presentation materials. Serve as main point of contact for employees including meeting room logistics. Assist in keeping shared spaces neat.

Customer Success Manager

BHE
Greater Boston Area
1 week ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Director of IT

BHE
Greater Boston Area
1 week ago
+23
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Senior Business Operations Manager

Markforged
Watertown
1 week ago
+34
The Senior Business Operations Manager will focus on helping Markforged continue to scale - managing a team which oversees elements of company bookings, forecasting, sales analysis, order entry and operational planning. You will work with directors, executives and cross-functional leadership to analyze historical trends and forecast future productivity; solve problems; innovate better processes; and provide control to a continuously evolving sales process.

Customer Support Representative - Part Time &…

Embark Veterinary
Greater Boston Area
1 week ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Junior Desktop Support Specialist

iZotope
Cambridge
1 week ago
+23
• Provide friendly and helpful customer service as first point of contact. • Assist Help Desk customers with troubleshooting of computer related issues such as password resets/email setup/software installs. • Maintain accurate records of completed and pending jobs using the iZotope ticketing system. • Follow IT policies and procedures to include incident/problem escalation. • Provide superior customer service to all Help desk patrons, support personnel, and fellow employees. • Demonstrate good social skills in a professional environment.

Technical Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Business Systems Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for highly motivated Business/Systems Analysts with experience working with enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation for a commercial web-based software product for use by the development and client services teams. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.

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