Boston Tech Jobs and Startup Jobs

31

Client Services Executive

MedTouch
Greater Boston Area
39 minutes ago
+35
The Client Services Executive Role will play a vital role in the architecture design, testing and deployment for our clients. You will work closely with our clients, developers, system administrators, project managers, business analysts and end users to build a state-of-the-art Marketing Platform suite of products.  Experience with Management and Analytics as must. 

Business Operations Manager

Cricket Health
Cambridge
2 hours ago
We are seeking a passionate, strategic, and analytical Business Operations Manager to join our team in Cambridge, MA. You will be responsible for strategic initiatives across all of Cricket Health, with a focus on product and operations. The ideal candidate will have strong communication and analytical skills, will feel comfortable working cross-functionally and approaching problems in a data-driven and strategic way. This role will report to our Business Operations Lead.

Product Support Specialist

Ellevation Education
Greater Boston Area
7 hours ago
+43
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Customer Success Manager

Ellevation Education
Greater Boston Area
19 hours ago
+43
You will be an expert in our product and best practices, consulting with our partners on how best to leverage Ellevation in their districts. This requires a combination of organizational skills, relationship management, a service orientation, and entrepreneurship. Just as important, we are looking for someone who wants to be in a scaling organization, has tremendous communication skills, is motivated, proactive, and a self-starter.

IT Systems Support Analyst

PathAI
Greater Boston Area
1 day ago
+21
We're looking for a skilled and experienced IT Systems Support Analyst to join our team and help lay the groundwork for our growing technology team, which is currently composed of the Director of IT and an IT Specialist. We believe in using the best tool for the job and, while we’re always looking to improve, tools currently used in this role include:

Support Engineer

Panorama Education
Greater Boston Area
1 day ago
+47
Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform. Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts. Get your hands dirty debugging underlying technical problems. Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well. Help our growing support team measure, understand, and optimize our existing engineering support process. Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients. Assist with the implementation of application monitoring and alerting to better serve our internal and external clients.

Administrative Assistant

PathAI
Greater Boston Area
1 day ago
+21
Manage calendars and prioritize meetings and calls for leadership team. Manage travel itineraries. Assist with scheduling office meetings and events (board meetings, all-team meetings etc.). Assist in executive team expense reporting. Assist in preparing internal and external corporate documents. Support operations team with additional duties as assigned. Support recruiting processes and scheduling, providing lunch, and ensuring a smooth candidate experience. Cover front desk duties as needed. Perform general administrative tasks including mailings, emailing, scanning, filing, printing, preparing and sharing presentation materials. Serve as main point of contact for employees including meeting room logistics. Assist in keeping shared spaces neat.

Head of Grain Quality

Indigo
Greater Boston Area
1 day ago
+21
Work with Commercial leadership so that Indigo becomes the gold-standard of agriculture quality testing. Execute with excellence against program plan on the launch of grain quality offerings by grower and buyer segment. Develop and refine the roadmap for grower and buyer offerings, including value propositions for each to launch a test and deliver. Understand the currently contemplated models, impact on P&L and be able to set financial targets beyond revenue. Manage operations to ensure on-time product offering delivery by launching testing programs for each crop and geography and execution of grain testing. Develop, hire and manage team performance. Create strong relationships and maintain strong integration with customer teams.

Director, Carbon Strategy

Carbon Business Intelligence Analyst

Business Intelligence Analyst

Head of Internal Sustainability

Load 1 more jobs5 jobs at Indigo

Network Engineer II

Toast
Greater Boston Area
1 day ago
+50
As a Network Engineer II, you will be a critical part of the Network Engineering team within the Engineering organization. You will be assisting with initiatives that will help support and scale Toast’s networking services and product offerings to remain ahead of the explosive customer growth we are experiencing. You will also have the opportunity to interface with our internal and external customers as well as vendors to research and test product enhancements and troubleshoot product issues in order to inspire and inform how Toast continues to iterate and grow.

Director of Procurement

Director of Business Operations

Bilingual Restaurant Success Manager - Inside

Systems Solutions Architect

Travel Manager

Sr. Restaurant Success Analyst

Senior Manager, Strategic Operations

Sales Enablement Manager, Systems and Tools

Loan Operations Manager - Toast Capital

NetSuite Administrator

Lead Executive Assistant

IT Infrastructure Manager

Director of Business Systems

Director, Enterprise Systems Architect

Business Systems Manager

Chief of Staff Supporting CBO/CFO

Business Operations Team Lead

Regional Director, Services - East

Regional Director, Services - Central

Senior Director Enablement CS

Regional Manager, Inside Customer (Restaurant) Success

Data Insights Analyst, GTM Strategy & Operations

Load 10 more jobs23 jobs at Toast

Customer Success Manager

BHE
Greater Boston Area
2 days ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Director of IT

BHE
Greater Boston Area
2 days ago
+23
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Customer Support Representative - Part Time &…

Embark Veterinary
Greater Boston Area
2 days ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Technical Support Analyst

CrunchTime!
Greater Boston Area
2 days ago
+26
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Customer Success Manager

CrunchTime!
Greater Boston Area
2 days ago
+26
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

Business Systems Analyst

CrunchTime!
Greater Boston Area
2 days ago
+26
We're looking for highly motivated Business/Systems Analysts with experience working with enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation for a commercial web-based software product for use by the development and client services teams. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.

Director of Operations, Client Success

Panorama Education
Greater Boston Area
2 days ago
+47
Our ideal candidate is obsessed with creating an unparalleled client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients and the impact we enable them to achieve. We’re looking for a proven strategic thinker, project manager, and culture builder -- you love creating, communicating, and iterating thoughtful processes to empower and scale high-performing teams. The Director of Operations will report to the VP of Client Success and sit on the Client Success Leadership Team. The CS team is currently 60 people across Account Management, Services, Support, and Teaching & Learning, and we expect continued team growth in the coming years. This role is responsible for building out the Client Success Operations team and initially managing 1-2 direct reports. This role is based in Boston.

Part-time Customer Service Ninja

ezCater
Greater Boston Area
2 days ago
+39
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Director of Core Platform

Customer Service Representative

Director, Customer Support

Ellevation Education
Greater Boston Area
2 days ago
+43
Mission: In this role, you will lead the department responsible for the teams onboarding and ensuring the long term success of our Ellevation partners. You will be responsible for leading the department through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for providing the overarching vision and thought partnership for teams to ensure that they are set up for success, have access to the structures necessary to develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Senior Vice President of Service Delivery

Cricket Health
Cambridge
4 days ago
Reporting to the Chief Executive Officer and collaborating closely with the rest of the senior executive team, the SVP Service Delivery will be responsible for creating a scalable operational infrastructure for a highly complex healthcare provider business that encompasses people, process, and technology. The SVP Service Delivery will be responsible for all healthcare operations of the business, including new market implementation, existing

Supervisor, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

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