Boston Tech Jobs and Startup Jobs

13

Customer Success Manager, Boston

Privitar
Greater Boston Area
17 hours ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Client Services Manager

Agero
Greater Boston Area
17 hours ago
+14
Serve as a liaison between clients, outside vendors and internal departments to coordinate efficacious business partnerships. Identify new revenue opportunities with existing clients. Suggest new ideas, opportunities and partnerships. Plans and implements client activities and programs. Attend client and industry events to include trade shows and dealer conferences. Review and analyze program profitability and recommend corrective course of action.

Customer Success Manager

BHE
Greater Boston Area
22 hours ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Director of IT

BHE
Greater Boston Area
2 days ago
+23
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Director Operations Process Management

Agero
Greater Boston Area
2 days ago
+14
Responsible for leading efforts to define and execute best in class strategies for improvements in customer satisfaction/loyalty, process capability and quality across operations. This position will enable the continuous improvement of processes across sites, help establish a culture of operational excellence, elimination of non-value added or duplicate efforts, and other related defects in the business process across the organization. Acts as a central interface & process expert for other stakeholders. This role will help define and evolve business lines, evaluate quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities with process owners / business leaders.

Tier 2 Support Engineer, Boston

Privitar
Greater Boston Area
5 days ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Office Manager

SessionM
Greater Boston Area
5 days ago
+19
Provide daily support to our Boston office by anticipating and automating office needs. Be the face of our office when guests enter our space, greeting and assisting them as needed. Manage office administration, making sure our office is running smoothly and that we have the essentials for a productive working environment including coffee, snacks, and general office supplies. Maintain safe and clean office common areas that make employees proud to work in such as a great office; this includes tidying the kitchen and conference room areas, running the dishwasher, handling shipping and deliveries, receiving calls and voicemails for the main phone line etc. Manage relationships with vendors and building management to ensure that office equipment and facilities are serviced and working. Coordinate events such as all-company meetings, executive meetings and offsites, office lunches, team events, and holiday parties to enhance and spread our culture.

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Vice President, Travel and Hospitality

SessionM
Greater Boston Area
1 week ago
+19
Drive account growth by developing an understanding of SessionM’s products and services, identifying client opportunities and strategically introducing SessionM’s capabilities to new clients on an on-going basis. Collaborate with SessionM product, marketing, data and sales support teams to execute sales strategies and tactics designed to land new client labels. Work across internal departments to ensure that client expectations and requirements are clearly understood and deliverables are met. Work with Sales Engineering and Product Management to execute a seamless launch. Provide weekly feedback on sales activities and progress against targets.

Business Analyst

SessionM
Greater Boston Area
1 week ago
+19
SessionM is looking for a Business Analyst to join its Strategy and Analytics team. You are a great fit if you (a) enjoy solving complex and ambiguous problems and (b) have a combination of intellectual curiosity, exceptional drive, and critical thinking and quantitative acumen. This role is a unique opportunity to develop a well-rounded analytical toolkit and drive impact from day one.

Customer Service Representative

Agero
Greater Boston Area
1 week ago
+14
The Service Provider Support Associate assists the Service Provider network with all activities related to their relationship with Agero while Researching claim issues and corresponding with service providers to ensure proper resolution of claims. Additionally, they will assist providers with adherence to claims policies and guidelines in accordance with the companies terms and conditions.

Senior Cloud Security Engineer

Abacus Insights
Greater Boston Area
1 month ago
+26
Excited about Cyber Security and have expert knowledge of cybersecurity concepts, risk management, and threat modeling. Energized about working in a Start-up Organization building a cloud-native security program. Desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare. Experienced with security frameworks on cloud platforms (AWS, GCP, Azure), and protecting data in a variety of ways including anti-virus, firewalling, intrusion detection, and advanced analytics.

Customer Success Specialist

Buildium
Greater Boston Area
2 months ago
In the Customer Success Specialist role, you will be responsible for the onboarding experience for all of our newest Pro customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software to integrate Buildium into their business. You will work cross functionally with Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers, so that they can “graduate” from onboarding fulling utilizing Buildium’s features and functionality to maximize their business’ growth potential.

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