Boston Tech Jobs and Startup Jobs

80

Manager of GTM Business Systems

Mimecast
Lexington
11 hours ago
+58
This individual will have a strong background in Netsuite (or CRM tool) from a Sales Rep and Manager perspective and be comfortable recommending system improvements and enhancements to the Netsuite Team, prioritizing must-haves versus nice-to-have’s and represent the GTM team at our monthly business systems agility meetings. In parallel, this individual must have the talent and desire to coach, train and mentor Sales Managers and Sales Rep’s into the effective adoption and utilization of our business systems. Key to the role will be the ability to coach “self-help” as opposed to becoming a crutch for the sales force.

Associate Desktop Support Analyst

Mimecast
Lexington
11 hours ago
+58
Mimecast Associate Desktop Support Analyst needs to work well under pressure and can deliver and execute solutions timeously to ensure a flawless internal IT service delivery for Mimecast. Assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements as well as provide efficient and effective support to local and global Mimecast employees using defined case management procedures.

Executive Assistant

Nuance
Greater Boston Area
12 hours ago
+46
Nuance is seeking an experienced Executive Administrative Assistant to support our EVP, Healthcare and provide assistance to two SVPs within Healthcare leadership. We are looking for someone with a strong background supporting the most senior level executives. The successful candidate will be flexible, thoughtful, self-motivated, quick-thinking, and able to juggle multiple and diverse responsibilities with exceptional organization. This candidate should have proven complex scheduling skills, excellent MS Office skills, strong operational skills, and global travel management experience. This person should be independent, self-motivated, enthusiastic, confident in nature, calm under pressure and adept at influencing and collaborating with senior leaders, colleagues, and customers.

Corporate IT, Systems Engineer II

Grubhub
Greater Boston Area
13 hours ago
+32
The Systems Engineer, Corporate IT, is a key position in our success of delivering an amazing  technology experience to our Grubhub population. This role is based in Boston, and reports to the Sr Manager of Engineering & Automation. We are looking for a Systems Engineer who has experience in networking and system administration. This team is responsible for maintaining our current systems\infrastructure of our existing multi-site topology, and involved in our expansion to new locations and cloud providers. Delivering excellent customer service and technology solutions for approximately 5,000 employees / outsource partners in over 20 office locations.

IT Service Desk, Team Lead

Cloud Applications Administrator

Systems Engineer II

Specialist, Driver Network Ops

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Product Cybersecurity Officer

Schneider Electric
Remote
16 hours ago
+18
Product Cybersecurity Officer - 005WYP We have an opportunity for a Product Cybersecurity Officer for Schneider Electric Energy Management Business. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers

Senior Support Engineer

Threat Stack
Greater Boston Area
16 hours ago
+31
We are seeking a highly motivated Senior Support Engineer who is fanatical about helping customers succeed and loves to learn. You should be comfortable performing a wide range of technical and support activities – from answering emails to recreating customers’ environments and troubleshooting. You should have outstanding communication skills and the ability to pick up new things quickly and work in a dynamic team setting.

Associate Support Engineer

Acquia
Greater Boston Area
15 hours ago
+35
We’re looking for a Support Engineer to join our Support team to help provide comprehensive technical application support and analysis in a fast-paced SaaS environment. In the role, one must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills. We’re looking for a team player that possesses the willingness to do whatever it takes to achieve the highest level of customer satisfaction.This role is cross-functional interacting with Operations, Account Management, Engineering, and many other teams.

System Administrator (Atlassian)

Director, Support

Gainsight System Administrator

Master Customer Success Manager

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Security Analyst - Customer Trust & Privacy

Datadog
Remote
16 hours ago
+39
Synthesize complex customer documents (MSAs, Security Addendums, etc.) into concrete requirements for Datadog Engineering, Legal and Finance teams. Partner with the Sales and Support organizations to provide security assurance in the Sales process. Communicate directly with Datadog customers, prospects and other stakeholders to define, describe, or represent Datadog Security on behalf of the organization. Support Datadog’s Privacy obligations and GDPR Data Subject Access Requests. Do everything with an eye towards developing, automating, and improving process effectiveness and efficiency. Engage with Datadog's Product Team to analyze customer security requirements and influence product roadmaps to steer security features for Datadog's service.

Security Analyst - Compliance Operations

Security Analyst - Compliance Operations

IT Systems Engineer

Customer Success Manager - Boston

Security Analyst - FedRAMP

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Atlas Commercial Senior Manager

Indigo
Greater Boston Area
1 day ago
+21
Master technical elements of GeoInnovation and Atlas capabilities in order to be able to compellingly articulate them to customers. Deliver Atlas product demos both internally and externally to potential users. Activate latent Atlas lead pipeline and maintain in Salesforce. Build strong working relationship with the Indigo Market Development team. Manage customer inbound and existing customer relationships. Be able to close large deals that have strong potential for repeatability of Atlas core offering. Partner with Market Development on significant enterprise deals where Atlas is a critical enabling technology. Actively support user adoption of Atlas and enablement by developing user documentation. Close enterprise scale deals in collaboration with Market Development. Formalize sales processes and sales collateral to be scaled in partnership with market development. Cultivate ongoing/ signed customers to develop higher-value enterprise deals.

Sr. IT Manager, Supply Chain

Basis Analyst

Director, Risk and Compliance

DraftKings
Greater Boston Area
1 day ago
+46
Report directly to the VP of Compliance and Risk. Build out a Corporate Compliance Program with a focus on Payments, Anti-Money Laundering, Privacy, Vendor Management, and other corporate compliance initiatives. Evaluate existing processes in relation to regulatory requirements. Conduct ongoing compliance assessments and monitoring of processes and procedures to ensure that the company complies with all relevant legislation. Prepare regular and ad hoc reports to keep senior management and officers informed of the status of compliance efforts and changes in the regulatory environment. Contribute to the company’s understanding of the industry and its regulations, making recommendations and developing strategies to ensure compliance.

Customer Experience Associate (Temp to Perm)

Senior Business Data Analyst, Digital Marketing

Senior Operations Manager, iGaming

Sr IT Compliance Analyst

Chewy
Greater Boston Area
4 days ago
+45
Oversee processes on development and maintenance of information security policies, standards, and procedures to address risk and security compliance requirements; Work with IT Leadership to support the execution of strategies and objectives in accordance with IT Compliance frameworks, guidelines and requirements; Advise and train IT process owners on best practices related to IT General Controls, IT security, remediation of any issues and deficiencies; Conduct risk assessments of information systems which includes creating asset profiles, evaluating threat likelihood and impact, and identifying mitigating controls to determine inherent and residual risk to systems; Help IT management to maintain an effective SOX control environment and ensure adequate controls are in place to mitigate risks; Support ongoing internal audit reviews to ensure all required documentation is provided Work with the IT Teams in the completion of the SOX certification for new systems and during significant upgrades/updates of existing systems;

Senior IT Internal Auditor

Senior Network Security Engineer

Systems Performance Manager

Formlabs
Somerville
4 days ago
+16
Manage a cross disciplinary team of 4-5 people, including materials engineers, 3D print process and test engineers. Develop a deep understanding of how Formlabs printers, print process algorithms and materials work together Investigate to improve print quality, print speed, and reliability. Coordinate with software, materials and other teams to determine sufficient testing and validation, develop tools and methods for efficient testing. Work with other engineering leaders to run ongoing schedules of new printing features, new materials, improvements and new 3D printers.

Customer Success Manager

Customer Support Specialist

Bilingual Customer Support Specialist

Director of Strategic Initiatives

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Director, Customer Solutions

Markforged
Watertown
4 days ago
+34
We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing customer base. If you have a vision of how to drive an exceptional customer experience through excellent technical support, online content and training and can effectively lead a team to achieve that success, we would love to speak with you. We are looking for an innovative, dynamic, and driven leader to effectively lead our Customer Solutions team. We're looking for someone who has a passion for making customers successful and creating a positive team work environment that will thrive in a department that carries high expectations and visibility.

Member Support Specialist

BookBub
Cambridge
4 days ago
+38
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Global Director, Technical Alliances (Boston, MA)

Dynatrace
Waltham
5 days ago
+28
· Build, expand and maintain the relationships and partnerships with our Strategic Technology Partners (eg. AWS, Microsoft, Google, IBM, Red Hat, VMware, ServiceNow). · Identify, recruit and develop Cloud ecosystem partners. · Develop and evangelize DYNATRACE related technical solutions and value propositions with/to Dynatrace, customers, Cloud Service Providers, Independent Hardware Vendors, Independent Software vendors and other partners. · Foster creativity and innovation with alliances and within DYNATRACE’s cross-functional teams. This role guides a cross disciplined team (Business Development Managers, Partner Marketing Managers, Technical Alliance Managers) in their delivery and execution against the defined strategy. · Identify and qualify new opportunities in conjunction with our alliance partners’ technical strategies that can be satisfied by DYNATRACE solutions, products, and services.

Manager, Customer Support

Zaius
Greater Boston Area
5 days ago
+32
We’re looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

Manager, Support Services

Wellframe
Greater Boston Area
5 days ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Service Desk Analyst

SmartBear
Somerville
5 days ago
+42
Monitor the ticketing system for incoming incidents/requests. Log and track all issues (example: phone, email, IM, walk-ups, and any other methods). Log and track all security-related issues (example: phishing emails). Troubleshoot and address issues directly; workstation issues, basic network issues (local network, Internet, Wi-Fi). Take ownership of tasks/projects and represent the user to ensure the requests are processed. Communicate to the user on progress in a timely manner. Document issues, analysis, progress, solution in the ticketing system and ensure processes are followed.

Senior Associate & Head of Platform

MassMutual
Greater Boston Area
6 days ago
+39
Own the MMV relationship with the 2000+ significant global companies operating in financial services, including life, property & casualty, and health insurance. Understand the product offerings of current and potential MMV portfolio companies, and which financial services companies might benefit from these solutions. Broker introductions between MMV portfolio companies and the potential clients and partners of those companies. Act as key commercial liaison between executives at MassMutual and other Fortune 500 financial services companies and the CEOs and sales teams at MMV portfolio companies. Serve as MMV brand ambassador and manage website, social media, and corporate sponsorships.

Business Information Security Officer

Digital Business Analyst

Information Risk Consultant Data Loss Prevention

Sr. Director, Head of Partner Success

edX
Cambridge
6 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

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