Boston Tech Jobs and Startup Jobs

56

Technical Support Engineer

Neural Magic
Greater Boston Area
18 hours ago
Build trust and advisory relationships with data science customers to help them better use our software to achieve success with their deep learning projects. Be on the frontline of customer love: respond and remediate customer requests to proactively guide and resolve issues. Be a voice for our customers during internal discussions at Neural Magic. Represent their needs and struggles to help drive the software in a strong direction. Stay on top of rapid innovation by testing and documenting new features and technologies as the public previews get released. Perform pre-release gap and bug analysis to determine the need for public-facing support content. Closely monitor and identify trends in customer experiences. Work with Neural Magic teams to enable customers to support themselves in the use of the software.

Governance, Risk and Compliance (GRC) Manager

CircleCI
Greater Boston Area
1 day ago
Reporting to the head of security, the Governance, Risk and Compliance Manager will define, scale and oversee company-wide programs that build customer confidence, enable CircleCI operations to grow with minimal friction and ensure the company meets its third-party audit obligations. Specific domain ownership will include FedRAMP, SOC 2, GDPR/CCPA, Privacy Shield, SOX, IT controls, customer audits, legal liaison and day-to-day support for security. 

Customer Success Manager

Quick Base
Cambridge
1 day ago
+37
We're looking for exceptional Customer Success Managers as we continue to aggressively grow! As a Customer Success Manager, you will serve as a trusted advisor to our customers. You have a consultative mindset and strive to please, embodying our company’s value of being Customer Obssessed. You can understand a wide variety of business objectives and processes across industries, tying them back to the Quick Base product, ultimately demonstrating the value of doing more with Quick Base. You will be critical in collecting the ‘voice of the customer’ and funneling feedback to appropriate channels. In short, you will own the success journey of our customers ensuring they have the right resources to realize their business objectives.

Customer Chat Support Representative

Technical Support Representative

Customer Success Manager

Zaius
Greater Boston Area
2 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Senior Technical Services Consultant (Top Secret C…

VMware Carbon Black
Greater Boston Area
2 days ago
+59
This role will sit in VMWare's Security Business Unit, VMWare Carbon Black; a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyber-attacks. The VMware Carbon Black Cloud consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations.

Sales Strategy and Analytics Associate

Customer Success Manager

Technical Trainer

Technical Support Engineer

Senior Technical Support Engineer

Load 2 more jobs6 jobs at VMware Carbon Black

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
3 days ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Order Management & Renewals Specialist

LogicManager
Greater Boston Area
3 days ago
+21
LogicManager is looking to add an Order Management and Renewals Specialist to our fast-growing finance team. In this role, you will be a critical link between the sales and finance teams to optimize the customer order and invoicing process as well as the renewal quoting process. With a thirst for process improvement within a fast-paced organization, you will report to the VP of Finance.

Senior Manager, Carbon Operations

Indigo
Greater Boston Area
3 days ago
+21
This role is essential. A carbon credit or a carbon offset is, fundamentally, a data product. You can’t see it, touch it, or feel it. If we say “this smallholder farmer in India removed 4 tons of carbon dioxide from the atmosphere”, that claim is only as good as the data we have to support it and how easily, accessibly, and clearly we package and communicate those data. The Senior Manager, Carbon Operations will help drive and own the quality, rigor, and credibility of our carbon claims.

Senior Manager, Carbon Strategy

Head of Department Operations, Global Markets

Enterprise Customer Success Manager

Fuze
Greater Boston Area
3 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Internal Audit Manager, Technology

DraftKings
Greater Boston Area
3 days ago
+46
We are building our first Internal Controls team to develop a Sarbanes-Oxley (SOX) compliance program. Working with the Head of Internal Controls, you will be responsible for all aspects of the DraftKings technology control environment, including the identification and mitigation of risk throughout the entire organization. Sound good to you? Join us.

Growth Success Manager

Klaviyo
Greater Boston Area
4 days ago
+44
The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyo’s smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, you’ll identify segments that need support and development, and work with the team to drive adoption and success for those customers. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in ecommerce, email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Office Manager / Team Assistant

LeanIX, Inc.
Watertown
4 days ago
+32
As Team Assistant at LeanIX you will take on a valuable and versatile role in our fast-growing company and work closely with internal departments and management as well as external contacts such as customers, suppliers and business partners. You also play an important role in the onboarding of new colleagues. You are responsible for the entire office management and all related administrative activities.

Technical Support Lead

LeanIX, Inc.
Watertown
4 days ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
4 days ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Customer Success Manager

LogRocket
Greater Boston Area
4 days ago
+23
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 

Customer Support Team Lead

LogicManager
Greater Boston Area
4 days ago
+21
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. This role’s core functions make it vital for team members to have superb communication skills, whether it be reaching out to a customer, or leading discussions internally with the Business, Product and Development teams. The ideal candidates are process-oriented and go out of their way to make sure tasks are done efficiently and effectively. The Customer Experience team is highly dynamic, and its rapid growth requires employees to be adaptable and persistent.

Sr. Netsuite Business Analyst

Dynatrace
Waltham
4 days ago
+28
As a Senior Netsuite Business Analyst, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architects to solidify solution design, and work with Business Analysts and the Development Team to implement cloud-based solutions on the NetSuite and Salesforce platform(optional). You will be the primary means of communication between our Development Team and our business functions.

Security Analyst - FedRAMP

Datadog
Greater Boston Area
4 days ago
+39
As a Security Analyst, you will contribute to upholding U.S. Government regulations and standards, including FedRAMP, DISA, SRG, and STIGs as well as supporting larger IT GRC team activities. You will assist engineers with aligning Datadog with these requirements, and provide subject matter expertise for the design, implementation, operations, management, and maintenance of Datadogs technology ecosystem. You will be responsible for tracking and executing Datadog’s Continuous Monitoring, Data Protection, and Change Management activities. In support of these activities you will assess threats and risks, validate system security requirements, analyze and collaborate on system security designs, verify compliance with system security requirements, perform system audits, testing, and act as a liaison with other departments and business units.

Web Analytics Developer

ASICS Digital
Greater Boston Area
4 days ago
+44
Work with different(marketing, analytics, development) teams across the organization and tackle pixel/tag implementation requests in an efficient way within a tag manager (TealiumIQ). Use browser web debugging tools to perform tag validation and QA. Perform Tagging audits/data integrity checks on a regular basis to have better control over the tags deployed across the sites. Document and maintain a copy of tagging requests from the different teams. Use mobile proxy tools like Charles/Fiddler to validate analytics tagging across mobile applications and mobile web tagging. Collaborate with different vendors(marketing, social media, affiliates, etc.) to understand different analytics implementation techniques and suggest implementation best practices based on well defined organization standards.

Client Engagement Manager

ProfitWell
Greater Boston Area
4 days ago
+33
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients. Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product.

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