Boston Tech Jobs and Startup Jobs

10

Bilingual Restaurant Success Analyst

Toast
Greater Boston Area
3 hours ago
+50
The Bilingual Restaurant Success Analyst (RSA) will operate as a key customer advocate for the accounts in their territory, driving customer satisfaction in a one-to-many fashion across a high volume book of business. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention goals. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

Data Analyst, Commissions

Sr. Pricing Analyst

Employee Cloud Insights Analyst

Healthcare Data Analyst

Cricket Health
Cambridge
5 days ago
Cricket Health’s Data Analyst will report directly to the Data Team Lead. The Data Analyst will work closely with our payor and provider partners to understand their healthcare data assets and communicate key insights directly to internal and external stakeholders. In the short term, the Data Analyst will help our customers quantify the potential savings from Cricket’s clinical interventions, taking into account each partner’s unique membership profile such as Chronic Kidney Disease (CKD) prevalence and baseline dialysis costs. Over time, emphasis will shift towards building data visualization dashboards, understanding how patients interact with the Cricket platform and care team, and automating data pipelines for partner implementations. We are looking for someone who is passionate about healthcare data analytics, has excellent communication skills, and is a team player. You will be responsible for translating raw, complex datasets into meaningful insights that will help Cricket make critical business decisions and improve patient lives.

Customer Support Specialist

Lose It!
Greater Boston Area
6 days ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Support Analyst

CrunchTime!
Greater Boston Area
6 days ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Deal Architecture Analyst

Rapid7
Greater Boston Area
6 days ago
+24
As a Deal Architecture Analyst, you’ll be supporting Rapid7’s efforts to acquire some of the largest customers in the world, focusing on a value based approach, as we address these large organizations need for flexibility and out of the box thinking. This role will shephard our approach to support these deals even earlier in the sales cycle, and work with the functional stakeholders and approvers to maximize speed, communication and execution.

Customer Operations Analyst

Lead User Researcher

Indigo
Greater Boston Area
1 week ago
+21
We can’t make good product decisions without the deep insight into the lives and experiences of our users. We’re looking for the founding member of our user research team – someone with experience, confidence and leadership skills as well as a passion for getting out in the field and doing the legwork to gather the knowledge needed to guide our product development efforts. While your initial focus will be on our Marketplace offering, you will have the opportunity to work across product lines to deliver valuable user insights and define research best practices. You will ultimately help build out a best-in-class user research team, drawing on your experience to establish a lean, modern user research capability at Indigo.

Business Intelligence Analyst

Supervisor, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Enterprise Support Specialist - Weekend Shift

Grubhub
Greater Boston Area
2 weeks ago
+27
Each Enterprise Support Specialist (Weekend) serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Data and Reporting Professional 2

Humana Studio_h
Greater Boston Area
2 weeks ago
+47
The Data and Reporting Professional 2 integrates data from multiple sources to produce requested or required data elements. Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources. May create specifications for reports based on business requests. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Large Employer Actuary

Actuary, Market Support - Employer Group Market Risk Management

Data Analyst

Lose It!
Greater Boston Area
4 months ago
+25
We are looking for an analyst to help drive business growth. You will be a key member of the Data team working alongside statisticians, physicists, chemists, and biochemists leveraging statistical models, machine learning, and high performance computing. Your responsibilities will include driving key business decisions through reporting and visualization as well as experiment analysis and forecasting. You'll work with large datasets concerning a variety of user behaviors and help us to create a continuously improving product for our users.

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