Boston Tech Jobs and Startup Jobs

24

Senior Vice President of Service Delivery

Cricket Health
Cambridge
2 days ago
The SVP Service Delivery will be responsible for all healthcare operations of the business, including new market implementation, existing market management, patient enrollment and support, network development, customer relationship management, and clinical care delivery--virtual, clinic-based and in the home. This executive must be a proven operational leader with a strong track record of leadership.

Supervisor, Support Services

Wellframe
Greater Boston Area
3 days ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Student Success Manager

Ready4
Greater Boston Area
4 days ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Sr. Director, Head of Partner Success

edX
Cambridge
4 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Online Remote Proctors

Examity
Newton
5 days ago
+11
Examity is looking to immediately hire online proctors to meet the demands of our test takers. You will play a pivotal role in guaranteeing the integrity of online learning. This is will be a 40 hour per week, 3 month (Apr-Jun) remote opportunity. Must have reliable internet connection and own/have access to a personal computer.

Clinical Services Director

Kyruus
Greater Boston Area
5 days ago
+36
You’ll work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices. You’ll have access to our client data, use our testing and production environments, and manage projects using Smartsheet. You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers. You’ll be the main clinical contact for a portfolio of customers and work with them to ensure optimal clinical configuration to support both the internal well configured customer goals as well as the search experience goals of the customer. You’ll manage customer clinical implementations through discovery of clinical strategy, determining configurations for clients, and resourcing as appropriate. You’ll develop new customer and prospect engagement opportunities, particularly around case studies and webinars stemming from clinical perspective. You’ll engage with clinical executives across our customer base, act as SME around Clinical Services as a key differentiator of our company.

Executive Assistant

edX
Cambridge
6 days ago
+39
 edX seeks an Executive Assistant (EA) to support the daily operations of our business development and strategic partnerships initiatives. Whomever fills this role will provide high level administrative support to two edX leaders and manage the needs of their customers. This hire will report directly into the Chief Commercial Officer & SVP of Strategic Partnerships, while also supporting our VP of Business Development.

Director, Information Technology

Kyruus
Greater Boston Area
6 days ago
+36
You’ll contribute to the Kyruus mission by establishing and maintaining our internal information technology vision, strategy, and programs to meet business needs. You’ll be responsible for the execution of the strategy, policies, standards, and management practices that ensure that our corporate information assets and technologies are adequately protected across the entire organization and are aligned with specific business-driven risk appetites and profiles. You’ll be integral to the entire organization by through providing and sustaining thoughtful leadership for Kyruus, information technology initiatives and security program and establishing and cultivating relationships within Kyruuvianss to understand each department’s unique needs to empower the information technology team tocan best design and support secure solutions for user enablement. 

Director, Strategy

Humana Studio_h
Greater Boston Area
6 days ago
+47
Humana is seeking a team member with significant strategy consulting experience to manage and deliver strategy projects and analysis prioritized by Retail leadership.  You’ll lead team members during projects as you deconstruct issues and challenges, perform targeted research and analysis, and craft sound, logical solutions and recommendations.  While doing so, you’ll have the opportunity to collaborate with fellow team members, subject matter experts, members of Humana’s executive Management Team, and corporate, functional, and business unit leaders.

Lead, Network Engineer

Data and Reporting Professional 2

Large Employer Actuary

Lead Enterprise Architect

Senior Cloud IAM Engineer

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Load 4 more jobs8 jobs at Humana Studio_h

VP of Development

edX
Cambridge
1 week ago
+39
edX is looking for an influential, driven, and charismatic VP of Development to expand our mission of providing access to education all over the world by planning and fundraising major gifts from individual donors. As our first VP of Development, you will be responsible for creating and executing a strategy that meets our fundraising goals, with a focus on philanthropic donations, and leverages the expertise and strengths of our current Development team, one Fundraising Director. The VP of Development will be a key spokesperson for our organization; a strong candidate is one who is comfortable in an outward-facing role with the stature and distinction to cultivate and maintain senior-level relationships across a variety of donors. 

Customer Support Specialist Tier 1

Thought Industries
Greater Boston Area
1 week ago
+30
Support Thought Industries customers, helping them answer their questions or resolve an issue via support system, email and phone, as appropriate. Manage Tier 1 & 2 customer support, escalating when necessary. Assist the team with in-application support and tutorials. Assist with ongoing iterations and updates of self-help documents. Assist QA with bug testing to ensure customer issues have been resolved. Identify repeat issues and escalate with Product and Engineer management to prioritize the roadmap to reduce customer friction and increase customer satisfaction. Measure and share results of support activities across the company. Create new methods of supporting our customers, such as creating a customer community. Think about how to make improvements; not afraid to implement changes that increase customer success. Special projects that drive Support, Customer Success & Sales effectiveness.

Senior Data Analyst, Enterprise

edX
Cambridge
1 week ago
+39
We’re looking for an exceptional business-focused data analyst to drive better decision making across edX and for our partners. As a Sr. Data Analyst on the cross-functional Enterprise team, you’ll support our emerging workforce development product, edX For Business, which encourages upskilling and reskilling in the workplace.  This is an opportunity to create tremendous business value as we build a world-class data team. You will build reports and conduct analysis to enable cross-functional teams and influence decisions across the organization. Improving the use of data is one of edX’s top strategic priorities. Your work will have a major and highly visible impact on our mission of providing high-quality education to everyone, everywhere.

Jr. IT Manager

Thought Industries
Greater Boston Area
1 week ago
+30
We are looking for an experienced Junior IT Manager to join Thought Industries to ensure all our IT needs are met as we continue to build the future of our SaaS Learning Management Platform. In this role, you would be responsible for coordinating, planning, and leading computer-related activities in our organization, work closely with our outsourced IT partner, Electric, as well as help us stay ahead of our evolving IT needs and systems requirements. This is a full-time Boston HQ based position open to U.S. applicants. 

Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
1 week ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Chief Commercial Officer

PathAI
Greater Boston Area
1 week ago
+21
The Chief Commercial Officer (CCO) is an executive position that reports directly to the CEO and works alongside the senior leadership team at PathAI. The CCO will hold primary responsibility for leading the strategy, development, execution and support of commercialization programs for PathAI's clinical products, which includes building relationships and partnerships with laboratories, hospitals, diagnostic companies, and payers. The primary objective of the role is to provide commercial leadership to realize PathAI’s vision of advancing medicine through the development and distribution of AI-powered technology for more accurate, standardized and predictive diagnostics.  The CCO will work closely with PathAI’s regulatory, scientific, and technology teams to shape company go-to-market and commercial strategy and partner on execution. The executive will have high visibility across the organization, including frequent interactions with PathAI leadership and Board.

IT Manager

Eleanor Health
Greater Boston Area
2 weeks ago
+24
We're searching for an IT Manager, or experienced IT Support Specialist, who thrives in a high growth, team-oriented environment and who is passionate about contributing to our patient-centered mission. We work in a dynamic, fast-paced environment and the ideal candidate will be able to multitask several projects at once, quickly adapt to changing priorities and be eager to take on new challenges. This individual will lead and manage all IT needs for Eleanor’s clinics in North Carolina and New Jersey and our headquarters in Waltham, MA. The IT Manager will coordinate the work of in-market contractors, internal resources, and other partners to provide superb customer service, and system reliability, to our staff, patients, and other stakeholders

Customer Support Specialist

Lose It!
Greater Boston Area
1 month ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Sr. Technical Support Engineer

Abacus Insights
Greater Boston Area
1 month ago
+35
Our Customer Success team is looking to bring on an experienced Senior Technical Support Engineer. If you are interested in being an early founding member of a team that is absolutely critical to the overall success of our company, this is a position for you. As a founding member of the team, you will be responsible for all of our customer environment’s and helping to operate our platform with a software engineering focus.

Customer Success Specialist - Marlborough

SimplePractice
Greater Boston Area
1 month ago
+21
In this role, you will use your passion for technology to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the Customer Success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our Customer Success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

Office Manager

Chronometriq
Cambridge
1 month ago
As Office Manager USA, you are directly responsible for organizing and coordinating the functions of Chronometriq’s USA home office functions with clients and departments in the USA, along with the corporate office in Canada so that the needs of the US office are met for office administration and procedures. The goal of the Office Manager role is to develop intra and extra-office communication protocols, streamline administrative procedures, inventory control, alignment with corporate vision, office staff supervision and task delegation.

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