Boston Tech Jobs and Startup Jobs

39

Technical Support Engineer Level 2

VMware Carbon Black
Waltham
18 hours ago
+59
​Provide exceptional customer service while responding to phone, e-mail and online requests for technical support. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle. Assist customers in the installation and deployment of VMware Carbon Black’s software products. Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base. Participate in Knowledge Centered Service training to become a licensed publisher and contributor.

Technical Trainer

Technical Support Engineer

Service Desk Analyst

Sr. Strategic Success Manager

Strategic Success Manager

Senior Technical Support Engineer

Strategic Success Manager

Senior Customer Success Manager

Threat Researcher

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Bilingual Restaurant Success Analyst

Toast
Greater Boston Area
1 day ago
+50
The Bilingual Restaurant Success Analyst (RSA) will operate as a key customer advocate for the accounts in their territory, driving customer satisfaction in a one-to-many fashion across a high volume book of business. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention goals. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

Bilingual Restaurant Success Manager - Inside

Director, Cards Partnerships

Manager, Customer Success

Data Analyst, Commissions

Sr. Pricing Analyst

Senior Manager Portfolio & Leasing

Regional Manager, Inside Customer (Restaurant) Success

Manager, Restaurant Success Analyst

Director of Corporate Social Responsibility

Network Engineer II

Director of Procurement

Director of Business Operations

Employee Cloud Insights Analyst

Systems Solutions Architect

Sr. Restaurant Success Analyst

Senior Executive Assistant

Loan Operations Manager - Toast Capital

NetSuite Administrator

Director of Business Systems

Business Operations Team Lead

Business Systems Manager

Load 10 more jobs22 jobs at Toast

IT Specialist

PathAI
Greater Boston Area
1 day ago
+21
Provide excellent in-person and remote customer service to everyone at PathAI, and track your work in a ticketing system. Help solve intriguing technical puzzles while providing excellent customer service in person and remotely. Manage the queue of technical support requests to ensure a timely response and satisfactory resolution of all requests. Set up and deploy computers and other desktop technology to employees and new hires. Help organize and build processes to make the technology department more efficient and better able to support the organization. Support the employee onboarding and offboarding processes. Assist with technology projects and other tasks, as needed.

Manager, Customer Success Management

Tamr
Greater Boston Area
1 day ago
+33
We are looking for a Manager of our Customer Success team in the Boston area. Our Customer Success team partners with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our CSMs pride themselves on not only building good relationships but also providing strategic advice - connecting clients with best practices and other companies solving similar challenges. Our ideal manager for the Customer Success team is a partner to other groups within Tamr and to our customers, helping both sides define and deliver on new opportunities.

Customer Success Administrator

Evolv Technology
Waltham
1 day ago
+23
We are looking for a Customer Success Administrator to help support Evolv's Customer Success Organization (CSO). Our CSO consists of the Solutions and Global Services groups, encompassing both pre- and post-sales activity. The CSO leads or supports the majority of customer-based product activity including product experiences, pilots and demonstrations, technical interchanges, installations and training, and all other product related support. The CSO plays an integral role with our channel partners, leading product introductions and training, as well as providing materials to support the needs of the channel. The CSO also plays a critical role in the product development process through lessons-learned, voice-of-customer and general field-based activities.

Healthcare Data Analyst

Cricket Health
Cambridge
6 days ago
Cricket Health’s Data Analyst will report directly to the Data Team Lead. The Data Analyst will work closely with our payor and provider partners to understand their healthcare data assets and communicate key insights directly to internal and external stakeholders. In the short term, the Data Analyst will help our customers quantify the potential savings from Cricket’s clinical interventions, taking into account each partner’s unique membership profile such as Chronic Kidney Disease (CKD) prevalence and baseline dialysis costs. Over time, emphasis will shift towards building data visualization dashboards, understanding how patients interact with the Cricket platform and care team, and automating data pipelines for partner implementations. We are looking for someone who is passionate about healthcare data analytics, has excellent communication skills, and is a team player. You will be responsible for translating raw, complex datasets into meaningful insights that will help Cricket make critical business decisions and improve patient lives.

Associate Technical Support Engineer (Boston)

WhiteSource
Greater Boston Area
6 days ago
+26
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

Business Systems Analyst, Workday HCM

LiveRamp
Greater Boston Area
6 days ago
+21
We are looking for a sharp mind that thrives in a multi-project, fast paced and fun environment. You should be experienced business systems analyst with a background in implementing and integrating leading SaaS applications. Work closely with Human Resources to understand business requirements and execute them through successful implementation and testing.

Customer Support Specialist

Lose It!
Greater Boston Area
1 week ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Clinical Services Director

Kyruus
Greater Boston Area
6 days ago
+36
You’ll work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices. You’ll have access to our client data, use our testing and production environments, and manage projects using Smartsheet. You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers. You’ll be the main clinical contact for a portfolio of customers and work with them to ensure optimal clinical configuration to support both the internal well configured customer goals as well as the search experience goals of the customer. You’ll manage customer clinical implementations through discovery of clinical strategy, determining configurations for clients, and resourcing as appropriate. You’ll develop new customer and prospect engagement opportunities, particularly around case studies and webinars stemming from clinical perspective. You’ll engage with clinical executives across our customer base, act as SME around Clinical Services as a key differentiator of our company.

Manager - CSM

Rapid7
Greater Boston Area
6 days ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our State government, Local government, educational institutions as well as Federal government customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of SLED/FED customers. The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Security Governance Analyst II

Deal Architecture Analyst

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Director of Growth and Enablement Programs

VP, Security Services

Security Consultant - Penetration Tester

Customer Success Manager

Customer Operations Analyst

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Executive Assistant to President & Office Mana…

Transmit Security
Greater Boston Area
6 days ago
+27
The Senior Executive Assistant’s main duties include scheduling meetings, making travel arrangements and organizing daily calendars. To be successful in this role, you should be proactive, meet deadlines and communicate effectively. Our ideal candidate also has previous experience as an Executive Assistant and is familiar with office management technologies.

VP of Real Estate & Center Development

Cricket Health
Cambridge
1 week ago
Cricket Health is looking for a driven leader to be our VP of Real Estate & Center Development to oversee all pre-development, development, construction and maintenance of our innovative kidney health centers and corporate offices. This is a critical role for Cricket Health as we embark on an ambitious growth plan. We are looking for candidates with deep experience in real estate as well as strong communication, team leadership and project management skills. We are looking for someone that is a self-starter, that has good attention to detail and that can build our real estate development, and construction management capabilities from the ground up. You will be responsible for recruiting an all-star team to execute on our company’s vision. The ideal candidate will thrive in a fast-paced environment. This role will report to the Chief Financial Officer.

Business Operations Manager

Cricket Health
Cambridge
1 week ago
We are seeking a passionate, strategic, and analytical Business Operations Manager to join our team in Cambridge, MA. You will be responsible for strategic initiatives across all of Cricket Health, with a focus on product and operations. The ideal candidate will have strong communication and analytical skills, will feel comfortable working cross-functionally and approaching problems in a data-driven and strategic way. This role will report to our Business Operations Lead.

Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 week ago
+26
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Sr. Technical Support Engineer

Abacus Insights
Greater Boston Area
1 week ago
+35
Our Customer Success team is looking to bring on an experienced Senior Technical Support Engineer. If you are interested in being an early founding member of a team that is absolutely critical to the overall success of our company, this is a position for you. As a founding member of the team, you will be responsible for all of our customer environment’s and helping to operate our platform with a software engineering focus.

Administrative Assistant

PathAI
Greater Boston Area
1 week ago
+21
Manage calendars and prioritize meetings and calls for leadership team. Manage travel itineraries. Assist with scheduling office meetings and events (board meetings, all-team meetings etc.). Assist in executive team expense reporting. Assist in preparing internal and external corporate documents. Support operations team with additional duties as assigned. Support recruiting processes and scheduling, providing lunch, and ensuring a smooth candidate experience. Cover front desk duties as needed. Perform general administrative tasks including mailings, emailing, scanning, filing, printing, preparing and sharing presentation materials. Serve as main point of contact for employees including meeting room logistics. Assist in keeping shared spaces neat.

Manager, Global Education Services

Transmit Security
Greater Boston Area
1 week ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Lead User Researcher

Indigo
Greater Boston Area
1 week ago
+21
We can’t make good product decisions without the deep insight into the lives and experiences of our users. We’re looking for the founding member of our user research team – someone with experience, confidence and leadership skills as well as a passion for getting out in the field and doing the legwork to gather the knowledge needed to guide our product development efforts. While your initial focus will be on our Marketplace offering, you will have the opportunity to work across product lines to deliver valuable user insights and define research best practices. You will ultimately help build out a best-in-class user research team, drawing on your experience to establish a lean, modern user research capability at Indigo.

Business Intelligence Analyst

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