Boston Tech Jobs and Startup Jobs

79

Customer Support Specialist

Formlabs
Somerville
10 hours ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Director of Strategic Initiatives

Systems Performance Manager

Customer Success Manager

Manager, Strategy & Special Projects

Indigo
Greater Boston Area
11 hours ago
+21
Master technical elements of GeoInnovation and Atlas capabilities in order to be able to compellingly articulate them to customers. Deliver Atlas product demos both internally and externally to potential users. Activate latent Atlas lead pipeline and maintain in Salesforce. Build strong working relationship with the Indigo Market Development team. Manage customer inbound and existing customer relationships. Be able to close large deals that have strong potential for repeatability of Atlas core offering. Partner with Market Development on significant enterprise deals where Atlas is a critical enabling technology. Actively support user adoption of Atlas and enablement by developing user documentation. Close enterprise scale deals in collaboration with Market Development. Formalize sales processes and sales collateral to be scaled in partnership with market development. Cultivate ongoing/ signed customers to develop higher-value enterprise deals.

Regional Merchandising Director

Marketplace Regulatory Analyst

Sr. IT Manager, Supply Chain

Supplier Operations Specialist

ZAGENO
Cambridge
1 day ago
ZAGENO is on a mission to accelerate scientific breakthroughs by streamlining laboratory supply purchasing processes with its award-winning, first-of-its-kind e-commerce platform. With over 8 million products available, ZAGENO makes online shopping for any research material convenient, efficient, and reliable.  We are currently seeking enthusiastic individuals to join our Customer Operations team in Cambridge. As part of a growing B2B online

Senior IT Disaster Recovery Engineer

Humana Studio_h
Greater Boston Area
1 day ago
+47
The Senior IT Disaster Recovery Engineer assists in development of risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. The Senior IT Disaster Recovery Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Lead, IT Disaster Recovery

Data Visualization Analyst 2

Agent Support Representative (WAH)

ESS Voice, Senior Telecom Administrator

Senior Desktop/End User Support Engineer

Associate Director, Go365 Technology Solutions

Contact Center Analyst (home office / remote / work from home eligible)

Data Security Analyst (Boston or Louisville, KY) - for Digital Health & Analytics

Lead Solution Architect

Director, Strategy

Lead, Network Engineer

Senior Systems Engineer - ServiceNow

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Senior Director, Practice Management

Cricket Health
Cambridge
1 day ago
Cricket Health is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager. As a Senior Director, Practice Management, you will be responsible for the overall operations, development, and success of our clinical practice, which includes virtual and in-person services for individuals diagnosed with chronic kidney disease (CKD) and end-stage renal disease (ESRD). In this role, you will be responsible for the clinical design of all CKD and ESRD care service lines nationally and the introduction of services into new local markets. You will also be responsible for the development of all administrative policies and procedures for our clinical services, including their successful implementation and evaluation. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public, Physicians, and staff. 

Technical Product Trainer

Abacus Insights
Greater Boston Area
1 day ago
+35
Abacus Insights is a mission-driven, start-up technology company that is focused on improving health outcomes, lowering the cost of healthcare, and delivering a more seamless healthcare experience. At our core, we are passionate about advancing healthcare and improving people’s lives through technology. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges data from various sources and formats, allowing

Director of Client Success-B2B

Mirakl
Somerville
1 day ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

Senior Client Success Consultant

Mirakl
Somerville
1 day ago
+29
Establishing the commercial action plan that will allow Mirakl clients to maximize the performance of their Marketplace from go-live phase onward. Sharing Marketplace best-practices and key success factors, as well as understanding the client’s business and Marketplace objectives and strategies. Scoping areas of improvement and offering guidance concerning best client success team approaches, and providing personal perspectives and analysis. Helping your clients define their ideal organizational structure for their marketplace project and anticipating the bottom-line impact of the Marketplace within the company. Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.

Executive Assistant

Agero + Swoop
Greater Boston Area
1 day ago
+26
The Executive Assistant role provides specialized administrative support to the Agero executive leadership team. This is a hugely visible role across both the executive team and Agero's corporate HQ. This role entails proper management of confidential information, meeting logistics management and general administrative support. Arranges and coordinates multiple executives daily calendar, travel arrangements, correspondence and files. Additionally, this role entails answering incoming calls & responding to emails.

Customer Support Manager

Wistia
Cambridge
1 day ago
+38
As Support Manager, you support our team’s success by managing the productivity, happiness, and professional development of Customer Champions through direct mentorship and communication. You also keep a pulse on the customer support experience by helping our customers through direct reactive support and analyzing trends within the inbox. You work alongside other managers and the director to ensure that the team is being successful with everyday work and longer term projects, and maintaining communication to keep the rest of Wistia informed of the customer support experience.

Customer Success Representative

edX
Cambridge
1 day ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Customer Experience Associate (Temp to Perm)

DraftKings
Greater Boston Area
1 day ago
+46
As a Customer Experience Associate, you will be the primary point of contact for our DFS product – to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. This is a Temp to Perm position built around the NFL Season.

Director, Risk and Compliance

Customer Success Manager

Acquia
Greater Boston Area
2 days ago
+35
Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment. Create and drive risk mitigation plans that map to value realization and success outcomes for customers. Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia. Update and maintain the CRM database with the most relevant account and relationship details. Engage in the day to day success management and risk mitigation of Acquia’s customers. Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

Gainsight System Administrator

Master Customer Success Manager

Associate Support Engineer

System Administrator (Atlassian)

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Senior Client Partner, Brand Advertising

Unity Technologies
Remote
2 days ago
+55
As a Senior Client Partner for Brands, you will be responsible for growing Unity Ads’ presence within the Midwest, focusing on driving revenue from major advertisers, brands, and agencies. This unique and exciting position will enable you to define the future of Unity’s massive ad business and work closely with Unity product, marketing, account management, and operations to ensure successful delivery and renewal of advertising campaigns. This role will be remote, based out of Chicago or Detroit. 

Workplace Experience Coordinator

Senior Systems Engineer- Nordics

Transmit Security
Remote
2 days ago
+27
- Understand the customer's needs, and establish Transmit's product as the best solution that solves the customer's challenges. - Build and present customized demos of Transmits products. - Convey deep understanding of the customer's technology as it pertains to Transmit's solutions. - Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position. - Attain quarterly and annual objectives assigned by management. - Respond effectively to RFPs. - Ability to travel based on territory alignment and region.

End User System Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
nstalls, configures, and maintains organization’s server and endpoint environment. Analyzes and resolves problems associated with server and endpoint hardware, OS and applications. Detects, diagnoses, and reports problems on both server and endpoint systems. Provides third level support for administration and maintenance of PC and system applications.

Senior Analyst, Product Analytics

Chewy
Greater Boston Area
2 days ago
+45
We are hiring a Senior Analyst, Product Analytics for our Personalization team in Boston, MA. In this Senior Analyst position, you will help us build scalable, robust product analytics solutions for Personalization at Chewy. You will demonstrate a passion for delivering outstanding customer experience, experience building scalable solutions and will bring communication skills that allow you collaborate to instill trust in the teams that you are working with.

Senior IT Internal Auditor

Security Analyst - Compliance Operations

Datadog
Remote
2 days ago
+39
As an Information Security Analyst on the Compliance Operations team, you will be responsible for the design, implementation, and management of Datadog’s technical compliance capabilities. You will create and maintain solutions to uphold Datadog’s continuous compliance with a broad set of industry and federal regulations, and drive compliance efforts to enable Datadog to enter increasingly regulated markets.

Security Analyst - Compliance Operations

IT Systems Engineer

Security Analyst - FedRAMP

Security Analyst - Customer Trust & Privacy

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Client Operations Manager

Wellframe
Greater Boston Area
2 days ago
+34
We are looking for a talented Client Operations Manager to join Wellframe’s Client Delivery team. This is position focuses on supporting our health plan, provider and partner clients during the implementation of the Wellframe platform and throughout the client life cycle. The Client Operations Manager is the primary point of contact for assigned clients, working within a multidisciplinary, team-based client delivery model, owning the program management, ongoing day-to-day operations, and assist in defining and executing account management strategy and corresponding relationships for 3-5 client accounts on average.

Systems Administrator

Rapid7
Greater Boston Area
2 days ago
+24
Compelled to comment when you see something wrong? Lose sleep if a system isn’t set up exactly the way you want it to be set up? We are looking for a person that can bring new solutions to old problems, who understands that technology is meant to empower people. The work will be dynamic in a company that is growing. You will be part of a community which is fanatical about security and on a mission to make an impact in the global technology ecosystem.

Senior Customer Success Manager

Strategic Customer Success Manager

Security Consultant

Customer Success Manager

Senior Analyst, Growth Operations

Load 2 more jobs6 jobs at Rapid7

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