Boston Tech Jobs and Startup Jobs

26

Customer Success Manager

BHE
Greater Boston Area
21 hours ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Sr. Analyst, HEOR Models & Evidence

BHE
Greater Boston Area
21 hours ago
+23
The ideal candidate for this position will have a strong interest in healthcare, excellent quantitative skills, and hands-on experience developing a variety of simulation models, ranging from simple models aimed at business audiences to complex, dynamic models that forecast the lifetime cost of disease. The candidate must also possess excellent written and verbal communication skills so as to work effectively with internal teams and communicate externally with clients. An ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role at BHE. Strong decision-making ability, attention to detail, and effective organizational and multi-tasking skills are equally important.

Director of IT

BHE
Greater Boston Area
21 hours ago
+23
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

ETL Analyst

BHE
Greater Boston Area
21 hours ago
+23
Extract, transform and load data from source to production. Perform data quality assessment and measurement. Maintain and ensure databases are delivered on-time to our customers. Create and maintain documentation pertaining to ETL processes. Collaborate with data engineers on ETL process development. Serve as a technical resource in resolving questions related to databases or other data issues.

Lead User Researcher

Indigo
Greater Boston Area
21 hours ago
+21
We can’t make good product decisions without the deep insight into the lives and experiences of our users. We’re looking for the founding member of our user research team – someone with experience, confidence and leadership skills as well as a passion for getting out in the field and doing the legwork to gather the knowledge needed to guide our product development efforts. While your initial focus will be on our Marketplace offering, you will have the opportunity to work across product lines to deliver valuable user insights and define research best practices. You will ultimately help build out a best-in-class user research team, drawing on your experience to establish a lean, modern user research capability at Indigo.

Director, Carbon Strategy

Carbon Business Intelligence Analyst

Business Intelligence Analyst

Head of Internal Sustainability

Senior User Experience Designer

Head of Grain Quality

Load 3 more jobs7 jobs at Indigo

Customer Support Representative - Part Time &…

Embark Veterinary
Greater Boston Area
21 hours ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Technical Support Analyst

CrunchTime!
Greater Boston Area
22 hours ago
+26
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Customer Success Manager

CrunchTime!
Greater Boston Area
22 hours ago
+26
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

Systems Solutions Architect

Toast
Greater Boston Area
22 hours ago
+50
Reporting to the Senior Manager of Business Systems Architecture and Integrations, the Systems Solutions Architect will provide expertise in process design, data architecture and platform lifecycle /development solutions for all of Toast’s Business Systems teams. The Systems Solutions Architect will be responsible for facilitating and executing high quality and scalable stakeholder deliverables within an Agile development environment. 

Travel Manager

Sr. Restaurant Success Analyst

Senior Product Designer - Toast Capital

Senior Manager, Strategic Operations

Senior Product Designer

Sales Enablement Manager, Systems and Tools

Loan Operations Manager - Toast Capital

NetSuite Administrator

Lead Executive Assistant

IT Infrastructure Manager

Director of Product Design, Restaurants

Director of Business Systems

Director, Enterprise Systems Architect

Design Manager

Business Systems Manager

Chief of Staff Supporting CBO/CFO

Business Operations Team Lead

Regional Director, Services - East

Regional Director, Services - Central

Sr. Pricing Analyst

Senior Director Enablement CS

Regional Manager, Inside Customer (Restaurant) Success

Director of Product Design, Employee Cloud

Data Insights Analyst, GTM Strategy & Operations

Corporate Strategy Associate/Senior Associate

Senior Manager, Website Design

Bilingual Restaurant Success Manager - Inside

Director of Business Operations

Director of Procurement

Network Engineer II

Load 10 more jobs31 jobs at Toast

Part-time Customer Service Ninja

ezCater
Greater Boston Area
22 hours ago
+39
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Marketing Designer

Director of Core Platform

Senior Data Analyst: Customer Retention

Customer Service Representative

Load 1 more jobs5 jobs at ezCater

Senior Vice President of Service Delivery

Cricket Health
Cambridge
2 days ago
Reporting to the Chief Executive Officer and collaborating closely with the rest of the senior executive team, the SVP Service Delivery will be responsible for creating a scalable operational infrastructure for a highly complex healthcare provider business that encompasses people, process, and technology. The SVP Service Delivery will be responsible for all healthcare operations of the business, including new market implementation, existing

Supervisor, Support Services

Wellframe
Greater Boston Area
5 days ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Lead Enterprise Architect

Humana Studio_h
Greater Boston Area
1 week ago
+47
The Lead Enterprise Architect will play a key role in defining, planning, and realizing our Enterprise Data Fabric vision.  The Enterprise Architect will work with stakeholders, both leadership and subject matter experts, to understand and build a holistic view of the enterprise’s strategy, processes, information, and information technology assets, and then uses that context to define an enterprise-wide IT architecture that will meet current and future needs in an efficient, sustainable, agile, and adaptable manner. The Enterprise Architect also defines and refines enterprise technology standards, roadmaps, modules, and tools for the enterprise, and partners with business and IT leaders and architects to provide direction and architectural strategy advice on complex and dynamic issues.

Security Capability Lead ( virtual remote home office eligible)

Contact Center Engineer ( home office / remote / work from home eligible)

Contact Center Analyst (home office / remote / work from home eligible)

Senior Contact Center Engineer (Home office / remote / work at home eligible)

Director, Contact Center Infrastructure Operations

Senior Storage Engineer (home office / remote / work from home) eligible

Senior Cloud IAM Engineer

Actuary, Market Support - Employer Group Market Risk Management

Manager, Telecomm/Voice Engineering(remote virtual home office eligible)

Senior Security Contemporary Capability Leader ( Work at Home Eligible )

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Lead Enterprise Architect - Public Cloud ( virtual home office remote eligible)

Director, Network Engineering

Load 10 more jobs15 jobs at Humana Studio_h

Executive Assistant

Kyruus
Greater Boston Area
1 week ago
+36
You will help drive our mission and vision through owning and managing the schedules and travel for several of our key executives, but will also have the opportunity to assist with additional office needs such as corporate charitable and team bonding events.

Corporate IT, Systems Engineer

Grubhub
Greater Boston Area
1 week ago
+29
The Systems Engineer, Corporate IT, is a key position in our success of delivering an amazing  technology experience to our Grubhub population. This role is based in Boston, and reports to the Sr Manager of Engineering & Automation. We are looking for a Systems Engineer who has experience in networking and system administration. This team is responsible for maintaining our current systems\infrastructure of our existing multi-site topology, and involved in our expansion to new locations and cloud providers. Delivering excellent customer service and technology solutions for approximately 5,000 employees / outsource partners in over 20 office locations.

Manager, Business Operations

Solutions Engineer - Reliability

Enterprise Support Specialist - Night Shift

Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 week ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Administrative Assistant

PathAI
Greater Boston Area
2 weeks ago
+21
Manage calendars and prioritize meetings and calls for leadership team. Manage travel itineraries. Assist with scheduling office meetings and events (board meetings, all-team meetings etc.). Assist in executive team expense reporting. Assist in preparing internal and external corporate documents. Support operations team with additional duties as assigned. Support recruiting processes and scheduling, providing lunch, and ensuring a smooth candidate experience. Cover front desk duties as needed. Perform general administrative tasks including mailings, emailing, scanning, filing, printing, preparing and sharing presentation materials. Serve as main point of contact for employees including meeting room logistics. Assist in keeping shared spaces neat.

Creative Director

Embark Veterinary
Greater Boston Area
2 weeks ago
+19
Love dogs? This is the place for you! About us Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable diseases in dogs and improve the lives of

Sr. Risk and Compliance Analyst

Abacus Insights
Greater Boston Area
1 month ago
+26
As Abacus is preparing for its next phase of growth and continues to expand our customer base, we have recognized the need for a Senior Risk and Compliance Analyst. This role will play a critical part in helping to build and ship secure products with velocity, while protecting the critical customer production and corporate infrastructure.

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