Service Operations Manager
The Predictive Index
Greater Boston Area
1 week ago
Serve as the project manager and key contributor for the Service team’s scalability efforts and operational improvements.
Proactively identify solutions for key system and process gaps that impact the service experience of PI users.
Develop and maintain a project roadmap of service-related projects - communicate regular updates to key stakeholders.
Oversee implementation, roll-out, and training for systems and tools used by the User Operations team.
Act as a cross-functional liaison to articulate User Operations’ business problems, develop use cases, and deliver business requirements to our partners in Business Systems, Business Intelligence, Product, & IT.
Partner with the Business Intelligence team to enhance our existing analytics and dashboards .
Continually keep a pulse on operational opportunities (including, but not limited to, automation, systems and process improvement) and monitor the performance of implemented improvement and share relevant findings with User Ops leadership.