Boston Tech Jobs and Startup Jobs

9

Technical Project Manager

Kensho Technologies
Cambridge
1 week ago
+24
As a Technical Project Manager on Kensho’s transformative technology projects, you will be responsible for balancing flexibility and structure to ensure projects are delivered on time and produce the desired results, while allowing for quick change and adaptation in a fast paced development environment.

Machine Learning Engineer

Kensho Technologies
Cambridge
1 week ago
+24
As a Machine Learning Engineer, you will be responsible for tackling a wide range of problems from natural language processing to timeseries prediction. You will move beyond the theoretical confines of academia and apply your tradecraft to build machine learning systems on real world data. In this role you will constantly collaborate and work with groups of engineers. Our machine learning team is responsible for delivering ML-based solutions from problem framing, to prototyping, to production application. 

Relationship Manager

Gravyty
Newton
2 weeks ago
Gravyty Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Gravyty solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s advancement needs and how Gravyty can help them to achieve their goals. Our next Customer Success Manager will have fundraising experience.

Machine Learning Engineering

Gravyty
Newton
2 weeks ago
You are a strong software engineer with either past experience with machine learning and broader artificial intelligence techniques, or a deep desire to expand into Analytics and Data Science. You thoughtfully develop beautiful code and are looking to work with other exceptional engineers, data scientists, and a tech-focused management team in a fast-paced startup environment. You can't help shake the idea that artificial intelligence, machine learning, deep learning, and similar concepts are poised to change the world - and you want to be part of the action.

Professional Services Operations Analyst

Interactions
Greater Boston Area
3 weeks ago
+23
The Professional Services Operations Analyst will serve as the business operations partner to the Interactions Professional Services leadership team supporting business strategy, performance and operational execution for the Professional Services team. The Professional Services Operations Analyst will work closely and collaboratively with leadership to proactively monitor performance and provide recommendations to ensure the business is meeting its objectives. The role will support the development of key business processes and act as a conduit to the Professional Services team and other peer organizations and stakeholders to ensure understanding and open communication. This role will be integral to the change management process ensuring the adoption of new processes and tools through effective collaboration, communication and performance measures. The Professional Services Operations Analyst will provide representation and feedback to ensure the business process, system requirements and enablement programs are in line with business needs/strategy.

Business Analyst

Client Services Manager

Client Services Manager

Strategist, Enterprise Loyalty

Grubhub
Greater Boston Area
3 weeks ago
+29
Translate Enterprise client needs into creative and actionable loyalty strategies rooted in data.  In this role, you will work with a number of cross-functional teams including Data Services, Technical Brand Management, Account Management and Partnerships to engage with Enterprise clients on loyalty programs and promotions that drive measurable business results. You will be responsible for analyzing guest behavior, campaign performance and loyalty program performance in order to generate actionable insights for clients. Support Sales, Partnerships and Technical Brand Management as a subject matter expert. From participating in sales pitches to joining meetings with pre- and post-sale strategic clients, you will be responsible for educating our brands on loyalty best practices.  Liaise with product and engineering to understand our technology roadmap and contribute relevant, high-impact suggestions based on industry trends and client needs. In order to support loyalty best practice and recommendations, it is essential that you both understand the current state of our product capabilities, as well as, what is happening across the loyalty industry. 

Specialist, Enterprise Loyalty Operations

Senior Merchant Enterprise Specialist

Customer Service Associate

Salary Finance
Greater Boston Area
3 months ago
+28
We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Director of Customer Success

Upserve
Greater Boston Area
5 months ago
+25
The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value to our customers.

Marketing Operations Analyst

Upserve
Greater Boston Area
5 months ago
+25
Upserve is seeking a Marketing Operations Manager to enable Upserve's customer-facing teams to grow pipeline, lift win rates, and slash time out of the sales cycle, while delighting our existing installed base to drive up engagement, reduce churn, generate referrals and up-sell. The Marketing Operations Manager works with Sales and Marketing leadership to manage the systems, tools, and technology that enable efficient and effective marketing campaigns. The Marketing Operations Manager provides operational support to the Marketing departments with reporting and analytics, email marketing automation, ownership over sales and marketing processes, manages the marketing technology stack, and CRM data integrity. In this role you will also  partner with our parent company, Vista Equity Group, to project-manage system updates designed to increase market share.

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