Client Experience Manager
Greater Boston Area
Manage all tactical components of briefings (administrative/logistical/hospitality) and participate in the production & execution of briefings.
Lead post event and ROI reporting - compile, analyze and manage reporting of all significant metrics for the center, including usage statistics, and trends, evaluation scores, internal and external client feedback.
Manage the marketing, planning, management, and measurement of the Executive Briefing Program; including working with sales leaders on the facilitation of the client briefing.
Support Sales Leaders, Sales Ops and Global VP of Events in all aspects of the execution of their respective events and activities.
Work with the Nuance IT support team to coordinate the needed AV/IT support and equipment.
Partner with internal contacts to schedule and prepare for events, including Catering, Security, Administrative Support, Marketing and the Information Technology team.
Partner with the Travel Department to coordinate customer transportation and lodging needs when applicable.
Manage financial aspects including forecasting, budget tracking and purchase requisitions/orders.
Track and report registration as well as marketing programs within Cvent, Salesforce and other sales effectiveness tools.
Perform other duties and special projects as assigned.