Boston Tech Jobs and Startup Jobs

205

Client Services Manager

Interactions
Greater Boston Area
1 hour ago
+23
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients. Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client. Communicate opportunities for account growth and new business, involving Account Management Director and or VP. Facilitates client status reporting and reviews including:  call reviews, action logs, monthly account reviews, and periodic business reviews.

Business Analyst

Client Services Manager

Client Services Manager

Travel Agent (Remote - Massachusetts)

Hopper
Greater Boston Area
4 hours ago
+35
As a Travel Experience Agent, you love helping people. You have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We're looking for Hopper humans who love solving problems, are persistent, empathetic, kind and curious.

Software Product Manager, Microbial Innovation

Indigo
Greater Boston Area
4 hours ago
+21
The Microbial Innovation Product Manager will help accelerate Indigo’s microbial pipeline by driving the development of software products to capture, analyze and visualize complex scientific data from lab assays to field trials. You will have the opportunity to collaborate with many functional teams across Indigo including Microbial Innovation, Research Engineering, Software and Integrated Product Management, Data Intelligence and Data Sciences. We believe that understanding our customer’s problems are critical to helping us prioritize features which leads to a strong roadmap. In this role, you will lead a product line or feature set and be responsible for the overall success of that product. The ideal candidate will have experience with and strong interest in scientific data and empathy for customers working in R&D functions.

Data Scientist, Pricing & Risk

Data Scientist, Imagery

Senior Technical Product Manager

Director/Manager, Innovation Development

Lead User Researcher

Carbon Market Development Lead

Business Intelligence Analyst

Soil Health Data Scientist

Soil Carbon Scientist

Senior Software Engineer, Data Science Engineering

Senior Software Engineer, Data Platform

Senior Product Manager

Senior Oracle Business Analyst - Order-to-Cash

Salesforce Business Analyst

Image Analysis Data Scientist

Field Data Scientist, BioInnovation

Director of International Field Data Solutions

Data Scientist, Predictive Modeling Lead

Data Analyst, Systems Innovation

Carbon Credit Statistician

Agronomy Data Ambassador

Carbon Business Intelligence Analyst

Load 10 more jobs23 jobs at Indigo

Product Manager

Unity Technologies
Greater Boston Area
1 hour ago
+55
We are looking for an energetic and experienced Product Manager who can help evolve and mature our rapidly-growing SDK and service. You will be responsible for improving our existing product and scaling the processes that help deliver it, while also defining new use cases to expand our reach in the market. You will contribute to both the short-term (quarterly) road-map and execution of a subset of features, ranging from audio quality improvements

Senior Data Scientist, Fraud

Chewy
Greater Boston Area
5 hours ago
+35
Chewy is seeking a highly motivated, goal-oriented, and analytical, Data Scientist to join our exciting and fast paced company in Boston, MA. Our team is growing and if you are equally passionate about data analysis, e-commerce, and career growth, an opportunity at Chewy may be a great match! You will be focused on solving business problems by developing and implementing best-in-class fraud prevention and detection models. In this role, you will be the analytical expert for identifying and retooling suitable machine learning algorithms that can enhance the fraud risk ranking of particular transactions and/or applications for new products. You will cooperate with cross-functional teams across the organization in finding insights and developing the right data solutions.

Manager, E-Commerce Analytics

Oracle ERP Functional Analyst

Head of Product Management

Associate Director, E-Commerce Analytics

2020 Undergraduate E-Commerce Analyst

Senior Technical Product Manager – Fulfillment Planning

Senior Product Manager

Associate Director, Product Management

Senior Pricing Data Scientist

Senior Analyst, E-Commerce

Load 7 more jobs11 jobs at Chewy

Partnership Associate

NeighborSchools
Greater Boston Area
17 hours ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Customer Success Manager, Boston

Privitar
Greater Boston Area
17 hours ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Senior Product Manager

Simply Business
Greater Boston Area
17 hours ago
+31
As a Senior Product Manager you will own one or more products and be responsible for leading the full life-cycle of them, owning the vision, strategy and roadmap. You’ll take your product from ideation and discovery through design, delivery, preparation for launch, measuring of success, and iterations.

Data Operations Specialist

Perceptive Automata
Greater Boston Area
17 hours ago
+34
Data quality and integrity is core to what we do at Perceptive Automata. We are looking for a Data Operations Specialist to help us achieve our bold vision and bring our core technology to market. As a member of our growing, agile team you will keep improving processes and increase our data collection efforts. Our software depends on a large amount and high quality of data to operate. Your work would have a direct impact on the success of the company during this critical stage.

Data Privacy and Governance Lead

MassMutual
Greater Boston Area
17 hours ago
+13
Our ideal candidate is motivated by enabling business innovation, agility and growth at scale; demonstrates leadership and vision for enterprise data governance policy and controls in the financial industry; and contributes enterprise data architecture and DevOps delivery expertise. Data, analytics and algorithmic decision making are at the core of MassMutual’s digital evolution. In this role you will be accountable for envisioning and leading an enterprise program that holistically addresses data governance and consumer privacy rights. This leader will partner with other leaders and colleagues across the firm to promote data governance principles, define and monitor policies, implement systems and processes to democratize and maximize the value of the firm’s strategic data assets, and exceed consumers’ privacy rights expectations.

DCIO - Business Support Analyst

Digital Business Analyst

Digital Business Analyst

Data Modeler (Analytical Systems)

Sr. Data Engineer

Senior Data Analyst

Digital Product Owner

Data Software Engineer

Head of Core Data Platform

Business Analytics Consultant

Business Intelligence Developer

Data Architect

IAM Strategy and Analytics

MDM Data / Solution Architect

Machine Learning Engineer / ML Engineer

AI Ethics and Governance Lead

Data and AI Governance Delivery Lead

LTC Actuary

Senior Business Intelligence Analyst

Lead Data Scientist

Product Manager - Data Science

Head of Data Modeling and Analysis

Data Architect

Pension Actuary

Enterprise Data Strategy and Sourcing Lead

Director of Data Management & Delivery Operations

Enterprise Architect - Data

Data Governance Consultant

Load 10 more jobs29 jobs at MassMutual

Client Services Manager

Agero
Greater Boston Area
17 hours ago
+14
Serve as a liaison between clients, outside vendors and internal departments to coordinate efficacious business partnerships. Identify new revenue opportunities with existing clients. Suggest new ideas, opportunities and partnerships. Plans and implements client activities and programs. Attend client and industry events to include trade shows and dealer conferences. Review and analyze program profitability and recommend corrective course of action.

Senior Product Data Analyst

CarGurus
Cambridge
17 hours ago
+41
We are looking for thoughtful, fearlessly curious candidates who can dive into complex data and draw insightful conclusions. As a member of a growing team, you will have opportunities for outsized positive impact through a high level of autonomy. You’ll work cross-functionally with many departments and stakeholders, and gain exposure to multiple dimensions of the business.  Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring to the table, we look forward to learning from each other 

Growth Product Manager, Consumer Team

Product Data Analyst

Senior Machine Learning Engineer

Senior Data Scientist

Senior Manager, Canada Business Operations

Product Manager, International Markets

Manager of Data Science

Data Analyst - On Ramp - Recent Graduate Program

Senior Business Intelligence Analyst

Data Application Engineer

Customer Success Specialist

Analytics Engineer - On Ramp - Recent Graduate Program

Machine Learning Engineer

Data Analyst, Industry Analytics

Customer Success Partner Specialist

Load 10 more jobs16 jobs at CarGurus

Manager of Customer Success Enablement

Drift
Greater Boston Area
17 hours ago
+35
The CS Enablement Manager will play a central role in ensuring our CS team is equipped to help our prospects be successful with Drift. This will include both onboarding new reps and leveling up the existing team. We expect our enablement team to understand our broader Customer Success strategy, identify areas to improve, design learning and certification experiences, and execute all the way through to full job readiness. You should be prepared to share your work, and be able to measure the impact you are having on performance. You must learn from every cycle, and constantly improve your process, efficiency, and results.

Customer Solutions Specialist

Drift
Greater Boston Area
17 hours ago
+35
Partner directly with our Drift customers, designing system integration and data flow strategies based on their Sales & Marketing tech stack. Work seamlessly with the Customer Success team to ensure the technical needs of customers are met during onboarding in line with their goals and KPIs. Develop a solid understanding of your customers’ marketing and sales tech stacks, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution. Partner closely with the platform development team in leveraging our API to solve customer problems. Work closely with the product and engineering team to influence new product features and capabilities based on customer feedback. Contribute to developing process and practices for future Customer Solution Specialists.

Senior Product Manager, edX for Business

edX
Cambridge
17 hours ago
+35
In this role, you will develop and execute a product roadmap to support and grow both our established offerings as well as new product lines. As a Product Manager, you will examine market conditions, the competitive and technology landscape, and customer input to evaluate and prioritize product opportunities. You’ll regularly engage with customers, business stakeholders, and engineering teams to identify, synthesize, and clearly communicate product requirements that create an outstanding experience and achieve desired outcomes for our learners.

Senior Technical Product Manager

Threat Stack
Greater Boston Area
17 hours ago
+31
We are seeking a high-energy, Senior Technical Product Manager to own end-to-end definition of product roadmap and delivery of features for our agent technology. This includes feature definition, writing detailed user stories, partnering with engineering to ensure flawless execution, and crafting product communications. This position is both a champion for the customer and a resident technical expert on the product. You must be willing to wear many hats, learn quickly, and assume ownership of delivering features that delight our customers.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
17 hours ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

L&D Specialist, Customer Success

Klaviyo
Greater Boston Area
17 hours ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Success and Onboarding leaders to analyze, design, develop, and implement learning programs for our team of CSMs and Onboarding Specialists. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Success teams.

Product Expert

Data Engineer

Technical Product Expert

Onboarding Specialist (Boston)

Director of Customer Growth

Senior Data Scientist

Product Manager

Machine Learning Engineer

Customer Success Manager (Boston)

Data Science Software Engineer

Customer Success Engineer

Group Product Manager

Channel Customer Success Manager

Manager, Customer Success (Boston)

Manager of Customer Success - Onboarding (Boston)

Growth Success Manager

Load 10 more jobs17 jobs at Klaviyo

Manager, Customer Support

Ellevation Education
Greater Boston Area
17 hours ago
+43
Product Support is a key part of the strong services reputation Ellevation has in the industry. This team directly supports all Ellevation users through assistance on tickets and via phone, video and screen-share calls. In every interaction, they strive to build users' confidence in our platform and implement long-term solutions that set partners up for success. Our support team continues to expand their responsibility and may grow to include data processing and troubleshooting, as well as configuration support throughout onboarding. Averaging over 95% partner satisfaction, our team is strong, fast-paced, and eager to grow with Ellevation as we continue to partner with additional school districts across the country.

Senior Business Data Analyst

DraftKings
Greater Boston Area
17 hours ago
+32
Design A/B and multivariate tests on game operation strategy, evaluate test results, and translate insights into business actions. Develop Tableau dashboards and visualizations on game performance, customer engagement to measure the impacts of various business actions. Perform deep dive insight analysis to understand user play patterns. Develop automated tools to enable business to explore operation insights and improve operation efficiency. Enhance customer segmentation models to implement model driven decision. Collaborate with internal and external resources including engineering, marketing and product team to ensure the analytics solution development.

Software Engineering Manager, Data Science

Senior Business Data Analyst, Reinvestments

Product Manager, Player Account & Identity Platform

Product Manager, Promotions Platform

Senior Analyst, Content Marketing

Senior Analyst, Content Marketing

Manager, Brand and Customer Insights

Data Science Product Analyst

Product Manager, Data Science

Product Analytics Manager, Sportsbook

Product Director, Casino

Product Manager, Casino

Product Owner, Architecture

Data Engineer

Product Owner, Sportsbook

Product Owner, Data Engineering

Manager, Gaming Relations

Senior Data Engineer, Delivery

Regulatory Analyst

Director of Data Engineering

Load 10 more jobs21 jobs at DraftKings

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