Boston Tech Jobs and Startup Jobs

29

Channel Customer Success Manager

Klaviyo
Greater Boston Area
1 day ago
+44
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our partners and their customers with the highest level of quality in both product knowledge and account management skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to agency partners and their end clients as they scale their businesses with Klaviyo.

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Senior Data Scientist

Product Expert

Machine Learning Engineer

Onboarding Specialist (Boston)

Data Science Software Engineer

Customer Success Engineer

Customer Success Manager (Boston)

IT Specialist

Load 8 more jobs12 jobs at Klaviyo

Business Systems Analyst, Workday HCM

LiveRamp
Greater Boston Area
2 days ago
+21
We are looking for a sharp mind that thrives in a multi-project, fast paced and fun environment. You should be experienced business systems analyst with a background in implementing and integrating leading SaaS applications. Work closely with Human Resources to understand business requirements and execute them through successful implementation and testing.

Principal Software Engineer, Architecture

LiveRamp
Greater Boston Area
2 days ago
+21
We are looking for a Principal Software Engineer with a background in mathematics, statistics or computational sciences to join our world class engineering team. You will be responsible for building and expanding our back end infrastructure. The ideal candidate is someone who has experience building RESTful backend applications and microservices. You will support and interface with our data engineers, architects, analysts and scientists to ensure optimal data delivery architecture is consistent throughout ongoing projects. You must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. And lastly, we want you to be excited by the prospect of optimizing or even re-designing our company’s back end to support our next generation of products and data initiatives.

Data Engineer - Data Plus Math

LiveRamp
Greater Boston Area
2 days ago
+21
We are looking for data engineers to create and optimize DPM's data pipeline architecture. You'll be an early and key member of a team building massively scalable systems to enable DPM to analyze petabytes of data. You will be a key partner of our data science, operations and product teams and deliver great support to those teams. If you are passionate about using (and sharpening) your skills to solve massively complex data problems, we'd like to hear from you.

Analytics Manager

LiveRamp
Greater Boston Area
2 days ago
+21
Own analytics support across multiple Fortune 500+ brands. Partner with our account and sales teams to understand how Data Plus Math can help solve unique business challenges using data and analytics. Reinforce the value of the Data Plus Math platform through advanced insights and strategic recommendations for our clients and their advertising campaigns. Utilize big data querying techniques, while structuring and pulling data from various sources. Create innovative analytics, track client adoption, and work with our product team to get high-value analyses productizedLeverage your methodical & driven personality to keep projects on-schedule and stakeholders informed.

Customer Success Manager

Zaius
Greater Boston Area
3 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

IT Support Specialist

Piaggio Fast Forward
Greater Boston Area
3 days ago
+27
Provide support for internal end users and devices running macOS, Windows, and Ubuntu. Install, configure, deploy and maintain laptops, servers, tablets, printers, and TVs. Administration of Okta, G Suite, Azure AD, Atlassian, Slack, and Zoom. Document issues and assist end users using a ticketing system. Handle user on-boarding and off-boarding. Support audio/visual setup for video conferencing. Audit hardware assets and user accounts. Help develop and document IT knowledge-base.

Manager of IT

Drift
Greater Boston Area
3 days ago
+35
Managing our internal networks across offices in Boston and San Francisco and WeWork locations in Seattle and Tampa. Leading our onboarding and offboarding IT process ensuring efficient ordering, accountability and implementation of an employee’s IT needs. Managing the day to day employee IT requests efficiently to ensure a good balance of servicing employees properly while balancing costs and efficiencies of the IT organization. Manage the collaboration tools and systems between our offices to promote effective collaboration between offices and our expanding WFH policy. Effectively manage the day to day with regards to our “major” communication centers including Zoom Rooms, Zoom Digital Signage, and our “Backyard” company-wide meeting areas. Work effectively with managers throughout the Company to increase efficiencies of their organization through the use of IT tools and systems.

Operations Technician

Soofa
Cambridge
4 days ago
+29
Assemble the “brains and hearts” of our Soofa Signs, including solar-powered Electronic Paper displays and pedestrian sensors. Perform crucial field tests involving cell connectivity and solar loading. Troubleshoot devices in the lab and in the field using electrical and data analysis skills. Document tests and failures. Create work instructions for manufacturing. Spec components for sourcing and manufacturing. Communicate with contractors and manufacturers to inquire about technical specs and help overcome technical issues. Assist in implementing, maintaining, and improving electrical instruments, equipment, facilities, components, products, and systems.

Customer Champion

Wistia
Cambridge
4 days ago
+38
As a Customer Champion on the Customer Happiness team, you’ll embody this work; tackling the issues our customers encounter by providing support that's timely, easy, and most of all, human. Even though there’s plenty of challenging and occasionally tedious work to go around, you’ll always value taking time for creativity, curiosity, and patience over rigidity and the status quo.

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
5 days ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Customer Success Manager (SMB)

Drift
Greater Boston Area
5 days ago
+35
Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future. Experience an in-depth product training, including learning how to use the product for your own business. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what make Drift Customers successful. Deliver customer on-boarding calls and build strategic business plans for customers. Be fully responsible for your very own portfolio of customers and running calls independently!

Support Engineer

Acquia
Greater Boston Area
5 days ago
+35
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Customer Success Manager

Alyce
Greater Boston Area
6 days ago
+26
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Customer Solutions Specialist

Drift
Greater Boston Area
6 days ago
+35
Partner directly with our Drift customers, designing system integration and data flow strategies based on their Sales & Marketing tech stack. Work seamlessly with the Customer Success team to ensure the technical needs of customers are met during onboarding in line with their goals and KPIs. Develop a solid understanding of your customers’ marketing and sales tech stacks, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution. Partner closely with the platform development team in leveraging our API to solve customer problems. Work closely with the product and engineering team to influence new product features and capabilities based on customer feedback. Contribute to developing process and practices for future Customer Solution Specialists.

Lead Data Scientist, Forecasting

Vistaprint
Waltham
1 week ago
+33
As an expert in the forecasting domain, you will provide cutting edge algorithms, visualizations and expert insight for time series challenges throughout our organization – whether product demand forecasting or helping to establish an “early warning” framework for critical business metrics.  You’ll partner with business stakeholders to define problems and develop models which impact our business across markets (North American, Europe, and beyond), and across product lines. You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and drive tremendous business value.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

Lead Data Scientist, Customer Domain

Vistaprint
Waltham
1 week ago
+33
You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and help us maintain our customer focus.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

Enterprise Customer Success Manager

Drift
Greater Boston Area
1 week ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Sales Development Representative

demandDrive
Waltham
1 week ago
+26
demandDrive, Boston's industry-leading demand generation firm is actively seeking qualified candidates to either jump-start or continue their career in sales development and marketing within the technology space. The SDR’s primary responsibility is to uncover new selling opportunities on behalf of a client in the tech industry through tele-prospecting and email outreach. In addition, the SDR is expected to interface with our clients’ management

Senior Machine Learning Engineer

Neural Magic
Somerville
2 weeks ago
We are seeking an experienced machine learning engineer excited to work with state-of-the-art models and cutting-edge research, as well as with parallel and concurrent algorithms. This person will work closely with our technical team, bringing deep learning product requirements to our engineers and putting machine learning research into practice within our software. If you are a machine learning engineer who wants to contribute to solving challenging technical problems at the forefront of machine learning, this is the role for you.

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