Not specified Boston Startup and Tech Jobs

23

Insurance Agent Training Program

Simply Business
Greater Boston Area
2 days ago
+34
As a Customer Solutions Trainee/Lead Qualifier, you will be making outbound calls to prospective leads who have already filled out a quote request online, as well as taking part in self led trainings to support you in becoming a licensed agent.

Workplace Experience Coordinator

Unity Technologies
Greater Boston Area
2 days ago
+55
Manage the reception desk and be the first impression for Unity’s guest, clients, vendors and employees. Enforce security protocols for visitors, candidates, and employees; enforce site-specific security and access controls. Develop and maintain strong relationships with our various vendors. Raise purchase requisitions and insure invoices are getting paid. Arrange local events, luncheons and other functions as required. Maintain office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders. Manage the office’s general cleanliness, organization of break room and conference rooms.

Business Intelligence Analyst, Customer Experience

Drizly
Greater Boston Area
2 days ago
+33
We are looking for someone to build the future of customer and retailer experience at Drizly. This person will support and optimize existing customer service processes, as well as collaborate on the future product roadmap. This role will be responsible for covering the entirety of pre- and post-order issues that can occur on Drizly, from inventory stockouts, internal or technical Drizly mistakes, customer issues, and store/courier errors. They will incorporate diverse 3rd party data sets (Zendesk, Humanity, Zenefits) with Drizly internal data.

Virtual Customer Success Manager- Bilingual

Skillsoft
Remote
2 days ago
+27
Accountable for enabling success throughout the customer lifecycle using Skillsoft consulting best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Manager. Responsible for overall management of relationships and projects and is the main point of contact for the account team and the customer. Establishes relationships with stakeholders and mobilizers across the customer organization and enlists and manages internal Skillsoft resources including Client Service Consultants, Services, Technical Resources, and others throughout the lifecycle as needed. Responsible for planning and driving ongoing account strategy (including setting account goals and priorities). Conduct annual customer reviews of overall account health including benchmarking and best practices. Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive customer success, renewals and growth. Responsible for customer monthly license consumption reporting and quarterly data analysis providing solution findings and trends. Responsible and accountable for the customer Account Health Record, keeping details current and meeting established goals. Responsible for entering key customer activities into Salesforce on a regular basis. Responsible for pursuing strategic alignment opportunities throughout the customer organization.

Customer Care Chat Agent (Temporary)

iZotope
Cambridge
3 days ago
+29
Receiving and promptly responding to live chats about product and pricing inquiries.  Making recommendations for specific iZotope products based on customer needs, and informing customers of current promotions. Providing live support for basic troubleshooting and authorization issues.  Identifying and escalating website errors to the Customer Care Team Leader.  Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

Customer Support Specialist

Formlabs
Somerville
3 days ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Bilingual Customer Support Specialist

Systems Performance Manager

Customer Success Manager

Gainsight System Administrator

Acquia
Greater Boston Area
3 days ago
+35
The Gainsight Administrator Role may be a component of an overall Customer Success Operations position, or may be a full-time position. This document describes key success factors for any Gainsight Administrator and may be used as a part of a broader role.

Associate Support Engineer

Office Manager / Team Assistant

LeanIX, Inc.
Watertown
5 days ago
+32
As Team Assistant at LeanIX you will take on a valuable and versatile role in our fast-growing company and work closely with internal departments and management as well as external contacts such as customers, suppliers and business partners. You also play an important role in the onboarding of new colleagues. You are responsible for the entire office management and all related administrative activities.

Security Analyst - FedRAMP

Datadog
Greater Boston Area
5 days ago
+39
As a Security Analyst, you will contribute to upholding U.S. Government regulations and standards, including FedRAMP, DISA, SRG, and STIGs as well as supporting larger IT GRC team activities. You will assist engineers with aligning Datadog with these requirements, and provide subject matter expertise for the design, implementation, operations, management, and maintenance of Datadogs technology ecosystem. You will be responsible for tracking and executing Datadog’s Continuous Monitoring, Data Protection, and Change Management activities. In support of these activities you will assess threats and risks, validate system security requirements, analyze and collaborate on system security designs, verify compliance with system security requirements, perform system audits, testing, and act as a liaison with other departments and business units.

Security Analyst - Customer Trust & Privacy

Security Analyst - Compliance Operations

IT Systems Engineer

Security Consultant

Rapid7
Greater Boston Area
5 days ago
+24
Construct creative, solution-based approaches to architecture design, implementation and production roll-out of Rapid7 products. Perform high-quality product enablement training for new and existing customers. Communicate design and implementation details in a highly effective manner to customer end users. Advise on security best practices as they relate to Rapid7 technologies. Automate and customize solutions to enable customers to use Rapid7 products most efficiently via API scripting, reporting, and custom dashboard development. Participate within the Rapid7 Community and Security Industry as an advocate and advisor. Build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction.

IT Service Desk, Team Lead

Grubhub
Greater Boston Area
5 days ago
+32
Directly manage Service Desk Associates - direct the team's work and hold accountable for tasks. Monitor team metrics and address any bottlenecks/issues with ticket resolution. Focus on Service Level Agreements and ensuring the team is meeting commitments. Assist with mentoring and coaching for the team - build skills and train team members. Act as an escalation point and expert for the team. Manage team on-call schedule, staffing hours in the Boston office and triage rotation. Work with the business to identify gaps or problems with existing processes. Manage Audio/Video events and conference room equipment for your office -- as well as any offices you support. Act as quality control for the team -- addressing team ticket quality, responsiveness, thoroughness, ticket hygiene, etc. Able to perform all the hands-on tasks that we ask of the Service Desk technicians.

Specialist, Driver Network Ops

Senior Support Engineer

Threat Stack
Greater Boston Area
5 days ago
+31
We are seeking a highly motivated Senior Support Engineer who is fanatical about helping customers succeed and loves to learn. You should be comfortable performing a wide range of technical and support activities – from answering emails to recreating customers’ environments and troubleshooting. You should have outstanding communication skills and the ability to pick up new things quickly and work in a dynamic team setting.

Data Analyst for Core Product

CircleCI
Greater Boston Area
1 week ago
Work across departments to guide a data-driven decision making culture. Assist multiple departments through researching and analyzing business challenges as well as architect and promote meaningful metrics. Build and automate actionable models and reporting/dashboards for key business processes. Develop strong hypotheses, independently solve problems, and share critical insights to drive impact. Identify process improvements between groups within the company to improve data quality and integrity.

Senior Associate & Head of Platform

MassMutual
Greater Boston Area
1 week ago
+39
Own the MMV relationship with the 2000+ significant global companies operating in financial services, including life, property & casualty, and health insurance. Understand the product offerings of current and potential MMV portfolio companies, and which financial services companies might benefit from these solutions. Broker introductions between MMV portfolio companies and the potential clients and partners of those companies. Act as key commercial liaison between executives at MassMutual and other Fortune 500 financial services companies and the CEOs and sales teams at MMV portfolio companies. Serve as MMV brand ambassador and manage website, social media, and corporate sponsorships.

Quantitative Strategist

Messaging Security Analyst (Level 2)

Mimecast
Lexington
1 week ago
+17
The Mimecast Messaging Security Team are specialists with deep knowledge of the threats to e-mail traffic management. They utilize a network of honey pots that attract and aggregate both spam and malware in the wild! This, coupled with community provided intelligence, allows Mimecast to provide detection and protection mechanisms against spam and malware easily and effectively, to accommodate the rapidly evolving techniques used by malicious actors.

Customer Experience Associate (Temp to Perm)

DraftKings
Greater Boston Area
1 week ago
+46
As a Customer Experience Associate, you will be the primary point of contact for our DFS product – to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. This is a Temp to Perm position built around the NFL Season.

Senior Manager, Client Management

Wellframe
Greater Boston Area
1 week ago
+34
We are looking for a talented Senior Manager to join our Client Management team. This role focuses on supporting Wellframe’s health plan, provider and partner clients to achieve success during the implementation of our platform, and throughout the client life cycle, as well as managing and mentoring a small team.

Senior Informaticist

Humana Studio_h
Remote
1 week ago
+47
The Senior Informaticist leverages their advanced knowledge of data, business acumen, optimization, and tools.  The role applies disciplined analytics for measuring, reporting, root cause, and evaluation of data and information to support efforts on improving operations, lowing healthcare cost, and improving care quality. Contributes to innovative approaches in clinical and financial insights as they build knowledge of the business context in which they operate. Understands and analyzes complex data, articulates to various units within the company at the appropriate level, impacts the business from logical concepts which have a potentially sizeable dollar impact on the business. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for program components, and performs work with minimal direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Senior Analyst, Product & Operations

EverQuote
Cambridge
1 week ago
+41
The Senior Analyst will be responsible for driving forward the product, performance, and operations of EverQuote’s most critical high priority projects. This person will leverage the wealth of data the business generates to identify opportunities, develop real-time reporting, improve product experiences, and identify and fill gaps in operational metrics and analytical frameworks

Senior Systems Engineer- Nordics

Transmit Security
Remote
1 week ago
+27
- Understand the customer's needs, and establish Transmit's product as the best solution that solves the customer's challenges. - Build and present customized demos of Transmits products. - Convey deep understanding of the customer's technology as it pertains to Transmit's solutions. - Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position. - Attain quarterly and annual objectives assigned by management. - Respond effectively to RFPs. - Ability to travel based on territory alignment and region.

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