Entry Level Boston Startup and Tech Jobs

34

Business Process Analyst

Toast
Greater Boston Area
19 hours ago
+50
The IT Business Analyst’s role is to focus on our G&A business vertical to build business improvement projects that support the success of Toast's core operations. As a member of the Operational Excellence team, you will partner with G&A departments to identify process improvement opportunities through analysis and reporting. The IT Business Analyst will contribute in translating findings into business improvement recommendations and projects that reduce cost, improve efficiency and quality, and drive sustainable customer value. You will help to drive operational excellence by championing a culture of continuous improvement. 

Data Insights Analyst, GTM Strategy & Operations

Sr. Restaurant Success Analyst

RFP Specialist

SmartBear
Somerville
20 hours ago
+42
SmartBear’s RFP Specialist role will support the collection and execution of RFP responses as part of our solutions team. The RFP Specialist will be responsible for coordinating all aspects of the RFP response process, including working with various internal teams in the creation of high-quality, timely responses to RFPs, RFIs, security questionnaires, and other data requests. They will ensure the RFP data library is reviewed regularly for accuracy and pre-emptively work to fill any data coverage gaps across the SmartBear portfolio of tools.

Functional and Technical User Advisor

Klaxoon
Cambridge
23 hours ago
Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users. Key responsibilities: - Manage customer's requests (functional support on the platform by live chat, emails or incoming calls) - Handle weekly onboarding sessions for any end-user that attends - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform - Work with Client Success Manager's

Event Manager

LeanIX, Inc.
Watertown
1 day ago
+32
We are looking for an enthusiastic Event Manager to oversee and organize marketing events that are dedicated to building pipeline and progressing existing relationships with prospects. You’ll ensure events are successful and cost effective in terms of our requirements, target audience and objectives. Deadlines, working with a global team, and focusing events around a challenging topic (Enterprise Architecture) do not frighten you. Bring in your ideas and experience to ensure our events are successful due to careful planning and budget management.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
4 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
5 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
5 days ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Support Analyst

CrunchTime!
Greater Boston Area
5 days ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Manager of Customer Success - Onboarding (Boston)

Klaviyo
Greater Boston Area
5 days ago
+44
As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.

Growth Success Manager

Product Expert

L&D Specialist, Customer Success

L&D Specialist, Customer Support

Field Event Manager

Load 2 more jobs6 jobs at Klaviyo

Security Governance Analyst II

Rapid7
Greater Boston Area
5 days ago
+24
This role is for someone who is looking to develop their information security knowledge by contributing to Security Trust & Governance operations. An information security and/or information technology background would set you up for success in this position. Your ability to successfully carry out cross-functional work will require strong communication skills, patience, and a solution-oriented attitude.

Customer Success Manager

Business Process Analyst

Workplace Experience Coordinator

Catalant Technologies
Greater Boston Area
6 days ago
+33
Get the party started! You’ll help organize office celebrations. Tackle everything but the kitchen sink! From restocking beer and snacks, to making coffee, and managing fridge clean outs, you’ll create an awesome kitchen experience for the masses. You’ll maintain safe and clean office common areas that make employees proud to work here! This includes tidying the kitchen and conference rooms, running the dishwasher, handling shipping and deliveries. Like we said, everything but the kitchen sink. Help craft our evolving seating plan including ordering desks and managing desk movement as we continue to grow. Manage relationships with vendors and building management to ensure office equipment and facilities are serviced and working. Create a kick-ass remote employee experience. Yep, you’ll have the opportunity to drive our remote workforce’s involvement and inclusion in culture building activities; and plan workspace when they’re visiting our Boston office. And… drumroll please… partner with the People team by assisting on additional projects as needed. We’re a fun bunch, can laugh at ourselves (if LOLing was a sport, we’d win), and are chock full of passion when it comes to all things People.

Junior Business Analyst

Clevertech
Greater Boston Area
6 days ago
Clevertech is a leading consultancy that is on a mission to build transformational digital solutions for the world’s most innovative organizations. Enterprise companies turn to Clevertech to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. By partnering with Clevertech these companies are propelling forward and changing their industries, business models and more.  

Consumer Insights Associate (Contract)

ASICS Digital
Greater Boston Area
1 week ago
+44
The Consumer Insights Associate will contribute to the customer experience research initiatives to holistically assess how well we service our wide range of customers and potential customers across all of our digital interactions. This position assists the Senior Manager, Consumer Insights in the coordination and execution of market research projects, including consumer journey mapping, running the voice of the consumer program, participating in feedback interviews, moderating panels and reporting on project progress. The Consumer Insights Associate will work closely with other functional areas including marketing, analytics, ecommerce, product and engineering.

Strategy Associate

Dispatch
Greater Boston Area
1 week ago
+48
Prepare Board of Directors presentations and other investor relations materials.  Support Dispatch executive team on strategy development exercises, including market sizing, customer segmentation, etc.  Build financial models related to major enterprise deals to analyze pricing models, contract economics, etc.  Support Dispatch CFO and work with the broader Dispatch Finance & Accounting team in building revenue forecasts, budgets and analyzing monthly financial performance.  Partner with the full Dispatch leadership team across Product, Engineering, Sales, Marketing, Customer Service, & Operations to provide analytical rigor and thought partnership. Provide ad-hoc reporting and business intelligence support. 

Customer Engagement Associate

Dispatch
Greater Boston Area
1 week ago
+48
Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products. Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business. Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content. Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region. Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed. Work closely with Dispatch’s product and support teams, so you can catch problems before they happen. Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed. Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

Support Engineer

Acquia
Greater Boston Area
1 week ago
+20
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Support Engineer

CircleCI
Greater Boston Area
1 week ago
As a Support Engineer, you are responsible for providing world-class post-sales technical leadership to our client base. Working directly with customers, the authority on both the CircleCI platform and continuous integration and deployment as a general practice will fall on you. Finally, as part of the Customer Engineering organization, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers’ success with CircleCI.

Customer Success Manager

LogRocket
Greater Boston Area
1 week ago
+23
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 

Customer Success Manager

BHE
Greater Boston Area
1 week ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Customer Service Representative

Agero
Greater Boston Area
1 week ago
+23
The Service Provider Support Associate assists the Service Provider network with all activities related to their relationship with Agero while Researching claim issues and corresponding with service providers to ensure proper resolution of claims. Additionally, they will assist providers with adherence to claims policies and guidelines in accordance with the companies terms and conditions.

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds