Boston Tech Jobs and Startup Jobs

22

Customer Care Chat Agent (Temporary)

iZotope
Cambridge
2 days ago
+29
Receiving and promptly responding to live chats about product and pricing inquiries.  Making recommendations for specific iZotope products based on customer needs, and informing customers of current promotions. Providing live support for basic troubleshooting and authorization issues.  Identifying and escalating website errors to the Customer Care Team Leader.  Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

Machine Learning Engineer

Kensho Technologies
Cambridge
4 days ago
+24
As a Machine Learning Engineer, you will be responsible for tackling a wide range of problems from natural language processing to timeseries prediction. You will move beyond the theoretical confines of academia and apply your tradecraft to build machine learning systems on real world data. In this role you will constantly collaborate and work with groups of engineers. Our machine learning team is responsible for delivering ML-based solutions from problem framing, to prototyping, to production application. 

Senior Data Analyst, Programs

edX
Cambridge
4 days ago
+39
Support the day-to-day analytical needs of a cross-functional product development team. This includes assessing business opportunities, developing success metrics, designing and analyzing experiments, and building statistical models using large data sets. Identify, implement, and drive adoption of analytics-based solutions to business problems. Provide statistical support across all departments and for end customers. Mentor other team members. Innovate new ways data science can be used to support the organization and its mission.

Member Support Specialist

BookBub
Cambridge
1 week ago
+38
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Senior Engineer: Database-as-a-Service (DBaaS)

DigitalOcean
Cambridge
1 week ago
+48
We are looking for an experienced engineer to work on a small team and capable of contributing across the whole stack. This role reports to the Engineering Manager of the Managed Storage Products team within the Platform-as-a-Service (PaaS) organization. As a member of this team, you will have the opportunity to work remotely with Canada and the United States or from our offices in NYC, Cambridge, MA and Palo Alto, CA.

Head of Audio Research

iZotope
Cambridge
1 week ago
+29
We are seeking a forward-looking and creative Head of Audio Research to lead iZotope’s applied research team in the discovery and evaluation of emerging audio technologies and their application to our future products. Qualified applications should have demonstrable experience managing and supporting a team of research and development engineers; expert knowledge in the design and development of signal analysis and processing algorithms; a passion for music and audio technology; and proven expertise in and extensive practical experience with technological advances in machine learning and/or digital signal processing. The ideal candidate would have prior experience developing music and audio production technology and be familiar with trends in audio software.

Sr. Director, Head of Partner Success

edX
Cambridge
1 week ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Machine Learning Scientist

PathAI
Cambridge
1 week ago
+21
Understand PathAI’s products and services and introduce technology innovations with respect to functionality, performance, reliability, and scalability. Design, develop and maintain the machine learning infrastructure that powers PathAI. Research and development of novel machine learning algorithms for the product platform. Research and development of machine learning algorithms to expand product capabilities. Participate in building new experiences, improve existing products, ensure quality assurance test designs and contribute to test systems architecture discussions.

Customer Support Manager

Wistia
Cambridge
1 week ago
+38
As Support Manager, you support our team’s success by managing the productivity, happiness, and professional development of Customer Champions through direct mentorship and communication. You also keep a pulse on the customer support experience by helping our customers through direct reactive support and analyzing trends within the inbox. You work alongside other managers and the director to ensure that the team is being successful with everyday work and longer term projects, and maintaining communication to keep the rest of Wistia informed of the customer support experience.

Customer Success Representative

edX
Cambridge
1 week ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Senior Director, Practice Management

Cricket Health
Cambridge
1 week ago
Cricket Health is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager. As a Senior Director, Practice Management, you will be responsible for the overall operations, development, and success of our clinical practice, which includes virtual and in-person services for individuals diagnosed with chronic kidney disease (CKD) and end-stage renal disease (ESRD). In this role, you will be responsible for the clinical design of all CKD and ESRD care service lines nationally and the introduction of services into new local markets. You will also be responsible for the development of all administrative policies and procedures for our clinical services, including their successful implementation and evaluation. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public, Physicians, and staff. 

Senior Analyst, Product & Operations

EverQuote
Cambridge
1 week ago
+41
The Senior Analyst will be responsible for driving forward the product, performance, and operations of EverQuote’s most critical high priority projects. This person will leverage the wealth of data the business generates to identify opportunities, develop real-time reporting, improve product experiences, and identify and fill gaps in operational metrics and analytical frameworks

Data Engineer

Wistia
Cambridge
1 week ago
+38
We’re looking for a data engineer who’s excited by both the business problems we are solving, and the technical challenges we need to overcome. You’ll work side-by-side and very collaboratively with our VP of Business Intelligence and Senior Data Scientist to design our data architecture, explore new technology, conduct detailed analyses of key business problems, and automate critical workflows.

Customer Success Manager

EverQuote
Cambridge
2 weeks ago
+41
We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Customer Support Specialist

EverQuote
Cambridge
2 weeks ago
+41
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Game Director

Demiurge Studios
Cambridge
2 weeks ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Technical Support Representative

Quick Base
Cambridge
1 month ago
+37
Excellent problem-solving skills and the ability to learn the Quick Base product. Provide world class support to our premium support customers. Provide detailed feedback to Product on requests from our most strategic accounts. Use your support and development background to enable customer success using the Quick Base Platform as a Service technology. Respond to complex inquiries of a technical or functional nature that are not routine and require deviation from the standard screens, scripts and procedures. Partner closely with the Escalations lead with customer issues that need to be escalated to the Product Development team. Assists in training and/or coaching other Tier 1 employees. Creatively solve problems with a bias toward innovation. Provide support that generates a high level of customer satisfaction.  Can effectively move detractors to promoters through customer interactions.

GTM Compensation Analyst

Data Scientist

Customer Chat Support Representative

Office Manager

Chronometriq
Cambridge
3 months ago
As Office Manager USA, you are directly responsible for organizing and coordinating the functions of Chronometriq’s USA home office functions with clients and departments in the USA, along with the corporate office in Canada so that the needs of the US office are met for office administration and procedures. The goal of the Office Manager role is to develop intra and extra-office communication protocols, streamline administrative procedures, inventory control, alignment with corporate vision, office staff supervision and task delegation.

Manager of Data Analytics

Hopjump
Cambridge
4 months ago
+22
The Manager of Analytics role is core to the continued growth Hopjump's Analytics department. As a Manager, you will work with engineers and other analysts to grow revenue, improve processes and find new opportunities for growth. We're looking for analytical thinkers interested in scaling our business and using big data to give our users the best experience across our platform.

Software Developer - Data Platforms

InterSystems
Cambridge
4 months ago
+31
InterSystems is seeking an experienced full stack developer. This versatile individual will be a part of our Data Toolset development team that works on our IRIS Data Platform. InterSystems IRIS is the fastest way to build and deploy the most demanding applications – it also provides for rapid integration, high performance simultaneous analytical and transaction processing, and open support for AI and machine learning tools.

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