Boston Tech Jobs and Startup Jobs

87

Manager, Global Education Services

Transmit Security
Greater Boston Area
1 day ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Executive Assistant to the President

Transmit Security
Greater Boston Area
1 day ago
+27
The Senior Executive Assistant’s main duties include scheduling meetings, making travel arrangements and organizing daily calendars. To be successful in this role, you should be proactive, meet deadlines and communicate effectively. Our ideal candidate also has previous experience as an Executive Assistant and is familiar with office management technologies.

Tier 2 Support Engineer, Boston

Privitar
Greater Boston Area
1 day ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Customer Success Manager

Alyce
Greater Boston Area
1 day ago
+23
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Customer Success Associate

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Customer Success Manager

The Predictive Index
Greater Boston Area
1 day ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Security Analyst - FedRAMP

Datadog
Greater Boston Area
1 day ago
+39
As a Security Analyst, you will contribute to upholding U.S. Government regulations and standards, including FedRAMP, DISA, SRG, and STIGs as well as supporting larger IT GRC team activities. You will assist engineers with aligning Datadog with these requirements, and provide subject matter expertise for the design, implementation, operations, management, and maintenance of Datadogs technology ecosystem. You will be responsible for tracking and executing Datadog’s Continuous Monitoring, Data Protection, and Change Management activities. In support of these activities you will assess threats and risks, validate system security requirements, analyze and collaborate on system security designs, verify compliance with system security requirements, perform system audits, testing, and act as a liaison with other departments and business units.

Client Engagement Manager

ProfitWell
Greater Boston Area
1 day ago
+33
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients. Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product.

Client Success Operations Specialist

Panorama Education
Greater Boston Area
1 day ago
+40
As a Panorama Client Success Operations Specialist, you will enable the CS team to deliver on its mission of supporting, renewing, and expanding clients. Strengthening our team’s effectiveness and efficiency will include tracking and managing metrics and goals, designing and implementing knowledge management tools, and building and improving processes to help our clients administer millions of surveys and integrate their student data systems each year. You’ll also manage all of Panorama’s survey printing projects, processing over two million survey forms annually. Panorama is a rapidly-growing, well-funded technology startup, and the Client Success Operations Specialist will play a key role in building our culture and processes.

Sr. Netsuite Business Analyst

Dynatrace
Waltham
2 days ago
+28
As a Senior Netsuite Business Analyst, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architects to solidify solution design, and work with Business Analysts and the Development Team to implement cloud-based solutions on the NetSuite and Salesforce platform(optional). You will be the primary means of communication between our Development Team and our business functions.

Senior Manager, Travel

Dynatrace
Waltham
2 days ago
+28
Reporting to the VP of Finance, the Senior Manager of Travel will assume the responsibilities of organizing and building out a global travel program. They will support the VP in driving the needs of our employee travel needs. This candidate will work cross functionally to understand near and long-term demands and needs to improve the consistency and quality of our travel experiences and governance with our global travel program.

Senior Storage Engineer

SS&C Intralinks
Waltham
3 days ago
+40
In this position, you will grow your career AND you will work with the latest and greatest technology. The Intralinks Infrastructure Engineering and Support team is responsible for the underlying infrastructure of the customer facing production platform and supporting environments (Development, QC, Staging, etc.) across multiple datacenters. The team consists of System, Storage and Virtualization administrators.  A core focus of this team is in the availability (uptime), sustainability and auditability of these various environments supporting the Intralinks SaaS offerings.

Application Support Engineer

MineralTree
Cambridge
4 days ago
+23
As an Application Support Engineer at MineralTree you will have the opportunity to provide technical guidance internally in this newly created role due to growth. In this dynamic position you will have the opportunity to wear many hats. Attention to technical detail is as important as being personable with your internal customers. On any given day job responsibilities can range from internal high level technical support activities, ad-hoc operations support, data analysis, process and procedure documentation and project coordination.

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
4 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Director of Customer Success - East/EMEA, Strategi…

Smartsheet
Greater Boston Area
4 days ago
As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

Senior Systems Scalability Engineer

Vestmark, Inc.
Greater Boston Area
4 days ago
+40
Vestmark is looking to add a Senior Systems Engineer to our growing System Performance and Scalability team. In this role, you will provide hands on experience resolving system performance and scale related issues and serve as the main technical contact for system scalability. You will partner with all departments in the company including software development, systems engineering, and client delivery to ensure that our platform is meeting the scalability requirements of our clients. You will coordinate a scalability analysis effort to ensure that current system scalability challenges are identified, analyzed, and ultimately mitigated by the organization.

Senior Database Systems Analyst

Vestmark, Inc.
Greater Boston Area
4 days ago
+40
Vestmark is looking to add a Senior Database Systems Analyst to the System Performance and Scalability team. You will be a key player in understanding our Database System performance and will work with many departments including software development, systems engineering, and client delivery to ensure that our database design and implementation is optimized to best meet our clients needs. 

Support Analyst

CrunchTime!
Greater Boston Area
4 days ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
4 days ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
5 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

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