Boston Tech Jobs and Startup Jobs

11

Operations Specialist

Alyce
Greater Boston Area
16 hours ago
+21
Support and oversee the execution of client gift fulfillment. Identify potential roadblocks related to resources and timelines, and reporting these potential issues to the team while finding solutions. Collaborate with internal and external partners on daily fulfillment tasks. Improve our process with innovative ideas and implementation. Assist the Operations Team with unique tasks and projects as they become available.

Customer Success Manager

Alyce
Greater Boston Area
4 days ago
+21
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Freelance Web Research Expert

Alyce
Greater Boston Area
1 week ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions. As a Web Research Expert, you will be responsible for discovering and compiling data in support of our proprietary technology. The work is meant to be done in a timely manner in accordance with customer demand. The position starts with a 30-day trial period which gives the company and the candidate an opportunity to see if this is a good fit. If all goes well, the Web Research Expert role could move up to a Subject Matter Expert role within 30-days. We have a team of approximately 40 that consists of Web Research Experts, Team Leads, our Agent Team Supervisor, and our Operations Team Manager.

Web Research Expert

Alyce
Greater Boston Area
1 week ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions. As a Web Research Expert, you will be responsible for discovering and compiling data in support of our proprietary technology. The work is meant to be done in a timely manner in accordance with customer demand. The position starts with a 30-day trial period which gives the company and the candidate an opportunity to see if this is a good fit. If all goes well, the Web Research Expert role could move up to a Subject Matter Expert role within 30-days. We have a team of approximately 40 that consists of Web Research Experts, Team Leads, our Agent Team Supervisor, and our Operations Team Manager.

Remote International Web Research Expert

Alyce
Greater Boston Area
1 week ago
+21
Conducting web research to compile data meant to help train our AI driven platform. Using web research findings to verify what our technology surfaces. 

Director of Support

Bevi
Greater Boston Area
3 weeks ago
+28
The Director of Support is responsible for ensuring that Bevi’s end customers, partners, and internal team receive quality, effective, and timely responses to their inquiries and questions. Reporting to the Senior Director of Service Operations, the Director of Support leads several teams encompassing support, training, and documentation, and coordinates cross-functional support responses and materials from throughout Bevi. The Director of Support ensures that responses adhere to internal and external SLAs, and simultaneously continuously develops and improves materials, process, and tools to make Bevi’s support function more effective and efficient. Performance is measured through KPIs including response and resolution time, and internal and external customer satisfaction.

Technical Support Representative

Bevi
Greater Boston Area
3 weeks ago
+28
Technical Support Representatives at Bevi field calls, e-mails, and chat inquiries from potential and existing customers and partners, answer straightforward (Tier 1) inquiries and questions, and forward advanced (Tier 2) issues to Finance, Order Management, Sales, Technical Support, and other teams within Bevi. Tech Support Reps ensure that all inbound inquiries are documented in a clear and quantifiable manner, use existing resources (documents, videos, etc) and tools (ERP, ticketing system, etc) to answer and resolve questions on all matters related to Bevi. Tech Support Reps also field advanced issues and inquiries, ensure that they are fully documented, and escalate them to advanced resources within Bevi for resolution. In this metric-driven role Tech Support Reps are responsible for ensuring that all stakeholders with inbound inquiries have a timely, efficient, and effective interaction with Bevi.

Data Scientist

Jobcase, Inc.
Cambridge
1 month ago
+23
Data Scientists at Jobcase tackle a broad range of analytical problems, including recommender system optimization, user segmentation modeling, lifetime value forecasting, and topic modeling. They collaborate with colleagues throughout Jobcase, from database marketing and sales, to engineering and product management. They combine technical proficiency with business savvy to translate business problems into production-ready code.

Machine Learning Engineer

Jobcase, Inc.
Cambridge
1 month ago
+23
Implementing Information Retrieval and Machine Learning algorithms, to be directly used on the Jobcase family of sites. Analyzing experimental data using a combination of SQL, R, and Java. Employing your creativity to find unconventional solutions and identify new opportunities.

Senior Quantitative Data Analyst

Jobcase, Inc.
Cambridge
1 month ago
+23
We are looking for a Senior Quantitative Data Analyst to be responsible for optimizing high-volume marketing campaigns and running data-driven experiments to test hypotheses that have big potential impacts on KPIs. This role is ideal for aspiring Data Scientists.

Admin Support Assistant

ActBlue
Somerville
2 months ago
The Customer Service Team’s role is to serve as the front line of support for ActBlue. Team members are the chief brand ambassadors to millions of small-dollar donors giving through ActBlue and campaign and organization administrators using our tools. The Admin Support Assistant will be a member of a small team that offers efficient, accurate, and friendly assistance to donors, grassroots organizers, and campaign and organization administrators who contact ActBlue via email and phone. 

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