Boston Tech Jobs and Startup Jobs

127

Technical Support Specialist

MineralTree
Cambridge
12 hours ago
+45
Opportunity Overview Voted as one of the top companies to work for by Built in Boston in 2020, MineralTree is disrupting the accounting industry by enabling over 1,500 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as the Boston Celtics, Appalachian Mountain Club, EverQuote, Baltimore Ravens and Attivio have shifted accounts payable from a source of inefficiency and fraud risk to a

Sales Operations Manager

Alyce
Greater Boston Area
1 day ago
+26
Sales Operations Manager Hi there! We are Alyce, a Boston-based (near South Station) software startup that helps companies build real, human relationships with prospects, clients, partners, and employees through personalized gifts. We are a fast moving and motivated team with a big collective vision — to bring human back into B2B marketing and sales. We are seeking a full-time Sales Operations Manager to join our dynamic Boston team. Reporting

Operations Coordinator

Panorama Education
Greater Boston Area
2 days ago
+47
We are looking for a motivated team member who genuinely enjoys excelling in the world of internal employee customer service. This is a great opportunity for someone looking to build work experience in customer service and/or operations, or for an individual who wants to learn more about working in a tech start-up environment. We are a friendly, hard-working team that takes pride in helping our colleagues to be as effective as possible. Our ideal candidate will go above and beyond to make sure our team members feel supported in the office, takes pride in getting the details right, works efficiently and effectively, and is solutions-oriented. As a member of our Operations team, you will help lead day to day office operations, impact our culture via company-wide events, and be the first team member candidates and visitors speak with when they arrive at our office. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. 

Governance, Risk and Compliance (GRC) Manager

CircleCI
Greater Boston Area
2 days ago
Reporting to the head of security, the Governance, Risk and Compliance Manager will define, scale and oversee company-wide programs that build customer confidence, enable CircleCI operations to grow with minimal friction and ensure the company meets its third-party audit obligations. Specific domain ownership will include FedRAMP, SOC 2, GDPR/CCPA, Privacy Shield, SOX, IT controls, customer audits, legal liaison and day-to-day support for security. 

Principal Analyst, Business Analysis

Skillsoft
Greater Boston Area
3 days ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various our Sumtotal product line. Partner with functional leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer org engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs.

Associate Technical Support Engineer (Boston)

WhiteSource
Greater Boston Area
3 days ago
+26
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

Strategic & Technical Operations Manager

Acquia
Greater Boston Area
3 days ago
+35
We’re looking for an experienced technical alliances professional to join our high achieving Strategic Program Management Team, and manage Acquia’s largest infrastructure relationship. You will be responsible for maintaining and establishing new relationships within the provider, overseeing multiple initiatives, developing or guiding solutions, and driving new opportunities.

Support Coordinator

Support Engineer

Customer Support Specialist

Lose It!
Greater Boston Area
3 days ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Sales/Revenue Operations Manager

MachineMetrics, Inc.
Greater Boston Area
3 days ago
+39
As our Sales/Revenue Operations Manager, you’ll work across Sales, Marketing, and Customer success to drive alignment and accountability across teams. Your mission will be to accelerate growth and provide more predictable revenue by streamlining and optimizing the business systems and processes. You’re a great fit if you have prior experience as a Revenue or Sales Operations Manager or similar—incorporating your tech-savviness and project management skills with cloud-based systems such as Marketing Automation and CRM (Hubspot), Accounting (Netsuite), and Customer Success (Churnzero). This is a new role within the company; we’ll look to you to create and fine-tune our processes which means you’ll make an impact from day one.

Clinical Services Director

Kyruus
Greater Boston Area
3 days ago
+36
You’ll work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices. You’ll have access to our client data, use our testing and production environments, and manage projects using Smartsheet. You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers. You’ll be the main clinical contact for a portfolio of customers and work with them to ensure optimal clinical configuration to support both the internal well configured customer goals as well as the search experience goals of the customer. You’ll manage customer clinical implementations through discovery of clinical strategy, determining configurations for clients, and resourcing as appropriate. You’ll develop new customer and prospect engagement opportunities, particularly around case studies and webinars stemming from clinical perspective. You’ll engage with clinical executives across our customer base, act as SME around Clinical Services as a key differentiator of our company.

Manager - CSM

Rapid7
Greater Boston Area
3 days ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our State government, Local government, educational institutions as well as Federal government customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of SLED/FED customers. The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Security Governance Analyst II

Deal Architecture Analyst

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Director of Growth and Enablement Programs

VP, Security Services

Security Consultant - Penetration Tester

Customer Success Manager

Customer Operations Analyst

Business Process Analyst

Security Consultant - Product Consulting

Load 8 more jobs12 jobs at Rapid7

Customer Success Manager

Zaius
Greater Boston Area
3 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Bilingual Sr. Restaurant Success Analyst

Toast
Greater Boston Area
3 days ago
+50
The Restaurant Success Analyst (RSA) will operate as a key customer advocate for the accounts in their territory, driving customer satisfaction in a one-to-many fashion across a high volume book of business. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention goals. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

Sr. Pricing Analyst

Senior Manager Portfolio & Leasing

Regional Manager, Inside Customer (Restaurant) Success

Manager of Restaurant Success Analysts

Director of Corporate Social Responsibility

Payments Strategy Director

Network Engineer II

Director of Procurement

Bilingual Restaurant Success Manager - Inside

Director of Business Operations

Employee Cloud Insights Analyst

Systems Solutions Architect

Travel Manager

Sr. Restaurant Success Analyst

Senior Executive Assistant

Sales Enablement Manager, Systems and Tools

Loan Operations Manager - Toast Capital

NetSuite Administrator

Director of Business Systems

Business Operations Team Lead

Business Systems Manager

Data Analyst, Commissions

Load 10 more jobs23 jobs at Toast

Executive Assistant to President & Office Mana…

Transmit Security
Greater Boston Area
3 days ago
+27
The Senior Executive Assistant’s main duties include scheduling meetings, making travel arrangements and organizing daily calendars. To be successful in this role, you should be proactive, meet deadlines and communicate effectively. Our ideal candidate also has previous experience as an Executive Assistant and is familiar with office management technologies.

Soil Carbon Scientist

Indigo
Greater Boston Area
4 days ago
+21
As a scientist on our GeoInnovation Soil Carbon Science team, you will apply your extensive experience in soil ecology, biogeochemistry and carbon cycle science to assist Indigo’s efforts focused on increasing soil health and soil organic matter via regenerative management practices. Indigo in heavily invested in regenerative agriculture, and recently announced its Terraton initiative designed to aggressively sequester atmospheric carbon dioxide in agricultural soils. To meet the ambitious goals set out for Terraton, Indigo is building a team to support the scientific design and implementation of soil carbon models that will help Indigo quantify changes in soil carbon from different land management practices. As member of the soil carbon science team, you will be instrumental in driving the underlying science and supporting this modeling effort.

Principal Software Engineer, Marketplace Platform

Remote Sensing Scientist

Lead User Researcher

Business Intelligence Analyst

Director, Carbon Strategy

Head of Internal Sustainability

Load 3 more jobs7 jobs at Indigo

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
4 days ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Jr Systems Administrator (Marketo)

SmartBear
Somerville
4 days ago
+42
Assist the Senior Systems Admin with day to day tasks and long term marketing projects. Support the execution and tracking for marketing programs, including email marketing, lead lifecycle campaigns, webinars, tradeshows, events, paid search, social media, etc. Help build and deliver personalized and automated programs, campaigns, and emails. Conduct QA of complex campaigns running through Marketo in order to ensure successful campaign execution. Manage live event and webinar campaigns, including syncing, scoring, and assigning leads. Support the marketing team in Marketo reporting and actionable insights. Collaborate on various projects with Infosystems team to improve and streamline systems. Manage system integrity and organization by maintaining marketing templates (Marketo web forms, emails, campaigns), naming conventions, and folders. Assist with integrating newly acquired business processes and data within all business systems. Maintain IT best practices, including data governance, security controls, and overall platform maintenance. Work closely with the web team to implement new technologies and tracking across all web properties.

Senior Database Systems Analyst

Vestmark, Inc.
Greater Boston Area
4 days ago
+40
Vestmark is looking to add a Senior Database Systems Analyst to the System Performance and Scalability team. You will be a key player in understanding our Database System performance and will work with many departments including software development, systems engineering, and client delivery to ensure that our database design and implementation is optimized to best meet our clients needs. 

Analyst, Business & Pricing Strategy

ProfitWell
Greater Boston Area
4 days ago
+33
Use your analytical ability and creativity to be the primary force behind devising strategic recommendations for our clients; these will include go-to-market, monetization optimization, and product development recommendations. Analyze data from disparate sources, including data wrangling and in-depth analysis. Along with the Strategist, present your data-driven recommendations to all levels of a client organization (middle management up to C-suite). Drive project execution, including clearly and concisely communicating with internal and external key stakeholders about project statuses. Serve as a product owner, taking initiative to drive improvements from the front line, including streamlining processes, building out new analytics capabilities, improving visualizations, creating better storytelling, and everything else that could feasibly make our pricing offering better.

Support Analyst

CrunchTime!
Greater Boston Area
4 days ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

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