Boston Tech Jobs and Startup Jobs

35

Senior Technical Support Engineer

VMware Carbon Black
Greater Boston Area
1 day ago
+59
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success.  The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa.  This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year for the past three years!

Senior Data Scientist

Manager, Customer Success

Strategic Success Manager

Senior Customer Success Manager

Customer Renewals Specialist

Threat Researcher

Load 3 more jobs7 jobs at VMware Carbon Black

Sr. Customer Success Manager

detectify
Greater Boston Area
2 days ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Associate Technical Support Engineer (Boston)

WhiteSource
Greater Boston Area
1 day ago
+26
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

Senior Web Strategy Specialist

Rapid7
Greater Boston Area
1 day ago
+24
Own our approach to testing, optimization, and personalization. Identify and propose new opportunities for the website roadmap. Build wireframes and UX requirements. Own our live chat strategy, building playbooks to encourage engagement and conversion. Collaborate with our digital marketing team to fully understand web metrics; adjust strategies as needed to drive traffic and conversion. Support demand generation team with more complex Marketo landing pages. Help adapt and evolve our strategies based on meaningful learnings and metrics.

Security Governance Analyst II

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Application Integration Engineer

Order Management Specialist

Senior Director of Growth and Enablement Programs

VP, Security Services

Incident Response Consultant

Security Consultant - Penetration Tester

Customer Success Manager

Business Process Analyst

Load 8 more jobs12 jobs at Rapid7

Strategic & Technical Operations Manager

Acquia
Greater Boston Area
1 day ago
+20
We’re looking for an experienced technical alliances professional to join our high achieving Strategic Program Management Team, and manage Acquia’s largest infrastructure relationship. You will be responsible for maintaining and establishing new relationships within the provider, overseeing multiple initiatives, developing or guiding solutions, and driving new opportunities.

Business Systems Analyst, Workday HCM

Data Plus Math, A LiveRamp Company
Greater Boston Area
2 days ago
We are looking for a sharp mind that thrives in a multi-project, fast paced and fun environment. You should be experienced business systems analyst with a background in implementing and integrating leading SaaS applications. Work closely with Human Resources to understand business requirements and execute them through successful implementation and testing.

Business Systems Analyst – Integrations Engineer

Data Plus Math, A LiveRamp Company
Greater Boston Area
2 days ago
We are looking for a highly motivated team player ready to play a key role of Integrations Engineer / Developer within our Business Applications team. The position will be responsible for designing, architecting, implementing, and supporting system integration solutions using SnapLogic, Workato, other IPaaS and emerging technologies. This role will play a critical role in helping define and implement the Business Applications integration strategy and vision.

Principal Software Engineer, Architecture

Data Plus Math, A LiveRamp Company
Greater Boston Area
2 days ago
We are looking for a Principal Software Engineer with a background in mathematics, statistics or computational sciences to join our world class engineering team. You will be responsible for building and expanding our back end infrastructure. The ideal candidate is someone who has experience building RESTful backend applications and microservices. You will support and interface with our data engineers, architects, analysts and scientists to ensure optimal data delivery architecture is consistent throughout ongoing projects. You must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. And lastly, we want you to be excited by the prospect of optimizing or even re-designing our company’s back end to support our next generation of products and data initiatives.

Data Engineer - Data Plus Math

Data Plus Math, A LiveRamp Company
Greater Boston Area
2 days ago
We are looking for data engineers to create and optimize DPM's data pipeline architecture. You'll be an early and key member of a team building massively scalable systems to enable DPM to analyze petabytes of data. You will be a key partner of our data science, operations and product teams and deliver great support to those teams. If you are passionate about using (and sharpening) your skills to solve massively complex data problems, we'd like to hear from you.

Executive Assistant

Data Plus Math, A LiveRamp Company
Greater Boston Area
2 days ago
This is an extremely fast-paced startup opportunity in Boston for an Executive Assistant who is a very bright, get-things-done, proactive, entrepreneurial, and people-oriented person. You enjoy working with different personalities and prioritize a multitude of competing demands with ease. No task is too small or too big for you to take on. You take pride in delivering the highest quality work and finding efficiencies in your role. This role will support and work alongside talented, humble, and incredibly busy executives. 

Analytics Manager

Data Plus Math, A LiveRamp Company
Greater Boston Area
2 days ago
Own analytics support across multiple Fortune 500+ brands. Partner with our account and sales teams to understand how Data Plus Math can help solve unique business challenges using data and analytics. Reinforce the value of the Data Plus Math platform through advanced insights and strategic recommendations for our clients and their advertising campaigns. Utilize big data querying techniques, while structuring and pulling data from various sources. Create innovative analytics, track client adoption, and work with our product team to get high-value analyses productizedLeverage your methodical & driven personality to keep projects on-schedule and stakeholders informed.

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
2 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Security Risk and Compliance Manager

Klaviyo
Greater Boston Area
2 days ago
+44
• Develop and manage complex controls frameworks. Knowledge of, or experience working with Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS) services and Cloud infrastructure. • Develop and execute methods to identify internal and external risks to data and to enhance objective, data driven risk modelsAssist and/or build controls to mitigate risk, re-engineer or assist in re-engineering new processes where required (e.g. on-boarding, off-boarding, vulnerability management, etc.) across all critical business systems. • Manage the third-party vendor on-boarding and annual review process by evaluating the security of current and prospective partners. • Responsible for the execution and management of security compliance certification programs across the company that our customers depend onBuild automation into the design of control to eliminate the human elements. • Build the team through personal growth and recruitment.

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Senior Data Scientist

Product Expert

Onboarding Specialist (Boston)

Machine Learning Engineer

Manager of Customer Operations

L&D Specialist, Customer Success

L&D Specialist, Customer Support

Field Event Manager

Director of Security Operations

Data Science Software Engineer

Load 10 more jobs14 jobs at Klaviyo

Manager of IT

Drift
Greater Boston Area
3 days ago
+35
Managing our internal networks across offices in Boston and San Francisco and WeWork locations in Seattle and Tampa. Leading our onboarding and offboarding IT process ensuring efficient ordering, accountability and implementation of an employee’s IT needs. Managing the day to day employee IT requests efficiently to ensure a good balance of servicing employees properly while balancing costs and efficiencies of the IT organization. Manage the collaboration tools and systems between our offices to promote effective collaboration between offices and our expanding WFH policy. Effectively manage the day to day with regards to our “major” communication centers including Zoom Rooms, Zoom Digital Signage, and our “Backyard” company-wide meeting areas. Work effectively with managers throughout the Company to increase efficiencies of their organization through the use of IT tools and systems.

Customer Success Enablement Manager

Everbridge
Greater Boston Area
4 days ago
+42
This role is focused on customer adoption of best practices and successful system usage and should not be confused with a sales role based on customer renewals and retention, which falls under the Account Management team at Everbridge. Because our work is client facing, travel is required for this position. Travel can vary widely depending on the year and desired support and may be as low as 15% or as high as 30%.

SVP Corporate Development

Marketing Operations Specialist

Senior Customer Success Manager - Strategic Accoun…

Zaius
Greater Boston Area
4 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Senior Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction, and renewal of the customer.

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
4 days ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Customer Success Manager (SMB)

Drift
Greater Boston Area
4 days ago
+35
Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future. Experience an in-depth product training, including learning how to use the product for your own business. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what make Drift Customers successful. Deliver customer on-boarding calls and build strategic business plans for customers. Be fully responsible for your very own portfolio of customers and running calls independently!

Manager, Global Education Services

Transmit Security
Greater Boston Area
5 days ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Level 2 Technical Support Engineer, Boston

Privitar
Greater Boston Area
5 days ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

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