Senior Client Services Manager
Greater Boston Area
4 weeks ago
Manage adherence to client and internal application, business case metrics, and profitability.
Identify add on opportunity and work closely with Account Managers to drive those forward.
Grow accounts by identifying and driving new product/revenue opportunities.
Oversee new clients onboarding: first internal overview, business case meetings, documentation, setup site and some RDD reporting updates, reporting coordination, for UAT/Prod deploys, first live calls, etc.
Ensure reports delivered are as expected and modify as needed.
Handle complex situations with high degree of organization, clarity, and resolution.
Work to create and facilitate higher level, organizational initiatives which benefit CSO and company overall.
Increase value streams by driving and following through on key innovation items.
Assist management with tasks as assigned.
Often works in conjunction with external teams on higher level initiatives.