Boston Tech Jobs and Startup Jobs

13

Associate Account Manager

Everbridge
Greater Boston Area
12 hours ago
+42
Everbridge seeks a well-organized multi-tasker with proficient communication and technical skills to serve as the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. The Customer Implementation Specialist is expected to work with new customers to implement Everbridge software to accelerate their time to value, ultimately leading to contract renewals and growth revenue opportunities.

SVP Corporate Development

Senior Manager, Industry Analyst Relations

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
1 day ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
1 day ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Senior Data Engineer

Drizly
Greater Boston Area
2 days ago
+11
The Senior Data Engineer will accelerate Drizly’s data driven decision making through a period of rapid growth. From building a data processing framework to help support 1B+ events to integrating new data pipelines, Drizly’s most critical decisions will rely on a scalable, well-managed foundation of data. The Senior Data Engineer is a critical member of the Engineering organization that works closely with Data Science and Business Intelligence, as well as product focused engineering teams. In short, the Senior Data Engineer will help define the building blocks for Drizly’s data capabilities.

Client Operations Manager

Wellframe
Greater Boston Area
2 days ago
+34
The Client Operations Manager at Wellframe supports our health plan, provider and partner clients to achieve success during the implementation and throughout the client life cycle. The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations within the Client Delivery team, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, account management strategy and corresponding relationships for 3-6 client accounts.

Strategy Associate

Dispatch
Greater Boston Area
2 days ago
+48
Prepare Board of Directors presentations and other investor relations materials.  Support Dispatch executive team on strategy development exercises, including market sizing, customer segmentation, etc.  Build financial models related to major enterprise deals to analyze pricing models, contract economics, etc.  Support Dispatch CFO and work with the broader Dispatch Finance & Accounting team in building revenue forecasts, budgets and analyzing monthly financial performance.  Partner with the full Dispatch leadership team across Product, Engineering, Sales, Marketing, Customer Service, & Operations to provide analytical rigor and thought partnership. Provide ad-hoc reporting and business intelligence support. 

Consumer Insights Associate

ASICS Digital
Greater Boston Area
5 days ago
+32
The Consumer Insights Associate will contribute to the customer experience research initiatives to holistically assess how well we service our wide range of customers and potential customers across all of our digital interactions. This position assists the Senior Manager, Consumer Insights in the coordination and execution of market research projects, including consumer journey mapping, running the voice of the consumer program, participating in feedback interviews, moderating panels and reporting on project progress. The Consumer Insights Associate will work closely with other functional areas including marketing, analytics, ecommerce, product and engineering.

Director, Business Analytics

Skillsoft
Greater Boston Area
5 days ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Customer Success Manager, Boston

Privitar
Greater Boston Area
1 week ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Business Analyst

Punchbowl
Greater Boston Area
1 week ago
+17
Analyze data to provide metrics and performance reports for weekly, quarterly, and annual goals. Assist with month-end closing procedures, including preparing journal entries and account reconciliation. Enforce operating procedures for all vital finance and accounting functions. Manage customer invoicing, Accounts Receivable, and collections. Act as the central point person for internal reporting around key business metrics and financials.

Tier 2 Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Executive Assistant

ASICS Digital
Greater Boston Area
1 week ago
+32
The role will handle a varying degree of tasks, everything from managing travel and expense reporting to keeping the office bursting with delicious snacks and ensuring our office environment is warm, welcoming and inviting. The person who will thrive in this role loves the idea of tackling any problem thrown their way and goes above and beyond for any task, big or small, and is excited to work with all different teams around the office.

Customer Success Manager

Carbon Black
Waltham
2 weeks ago
+52
• Manage 100+ accounts for renewal and retention. • Proactive escalation management and account management. • Customer Health score monitoring. • Quarterly touchpoints with the customer. • Partnership with Sales on the account base. • Partner and Distributor management. • Develop success plans in GS for Top 10% of accounts. • Conduct EBR for Top 4 ARR customers per year.

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