Boston Tech Jobs and Startup Jobs

8

Tier 2 Support Engineer, Boston

Privitar
Greater Boston Area
3 days ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Senior Manager, Industry Analyst Relations

Everbridge
Greater Boston Area
4 days ago
+42
This individual excels at the fundamentals: bringing established relationships with leading industry analyst firms, and a proven track record of managing analyst relationships, strategic planning, execution of inquiries, briefings, strategy days, and custom content. Demonstrated evidence growing coverage and favorable product evaluations performed by analyst firms.  This role will be challenged to rethink how we engage with analysts and motivate senior management participation. If you want to push the definition of an analyst relations position, become a strategic advisor to the business and creatively find new ways to engage this key audience, we want to hear from you. 

SVP Corporate Development

Senior Data Reliability Engineer

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
5 days ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
6 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Director, Business Analytics

Skillsoft
Greater Boston Area
1 week ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Customer Success Manager, Boston

Privitar
Greater Boston Area
1 week ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Executive Assistant

Mirakl
Somerville
1 month ago
+22
The Executive Assistant role is a unique opportunity to support a growth-stage company and their executive team to meet and exceed their goals. As the first Executive Assistant in the Americas, you will be instrumental in building out the practice as the organization continues to scale.

Senior Technical Support Engineer

Carbon Black
Greater Boston Area
1 month ago
+52
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success. The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. The Sr. TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from how to questions through involved debugging and forensic efforts when tracking down operational anomalies. The ability to visualize problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. This is a great opportunity for someone with a background supporting commercial software that has a passion for diving into complex technical issues and also has an interest in building their Security expertise!

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