Boston Tech Jobs and Startup Jobs

4

Senior Network Engineer

Carbon Black
Waltham
1 day ago
+31
We’re hiring a Senior Network Engineer interested in scaling enterprise environments to help support our continued high growth. As a Senior Network Engineer, you’ll handle Carbon Black’s internal and external network infrastructure, including core/access switching, firewalls, WAN, VoIP communications, and remote office connectivity. 

Customer Support

LeanIX, Inc.
Greater Boston Area
1 day ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Customer Success Representative

Tive Inc.
Cambridge
5 days ago
As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with Tive. You will proactively engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.

Partner Manager

LeanIX, Inc.
Greater Boston Area
2 weeks ago
+16
As a Partner Manager, you are a leader creating the interface between LeanIX and our international partner ecosystem. This is your chance of building an industry leading partner ecosystem from the ground up!You have a passion for business development and will be responsible for identifying, recruiting, enabling and managing a number of our advisory-, SI- and technology partners. You will build relationships on all levels with your partners and execute towards joint business plans in order to support the joint strategic goals of LeanIX and our partners. For this, you will coordinate and collaborate with cross-functional teams (marketing, sales, R&D, customer success) to deliver a world-class experience for your partners and our joint customers.

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