Boston Tech Jobs and Startup Jobs

14

Customer Success Associate

BrandBot
Greater Boston Area
2 days ago
Support health and wellness business owners. Plan, organize, and manage ways to make these customers successful. Increase customer satisfaction through support, consulting, and education. Answer support tickets in a timely manner. Have a sense of urgency to make customers successful on the platform.

Enterprise Customer Success Manager

Drift
Greater Boston Area
3 days ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Customer Support, Manager

Klaviyo
Greater Boston Area
3 days ago
+44
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Security Risk and Compliance Manager

Manager of Customer Success - Onboarding (Boston)

Manager, Customer Success (Boston)

Growth Success Manager

Field Event Manager

L&D Specialist, Customer Support

L&D Specialist, Customer Success

Product Expert

Data Engineer

Onboarding Specialist (Boston)

Director of Security Operations

Senior Data Scientist

Machine Learning Engineer

Manager of Customer Operations

Director of Support

Data Science Software Engineer

Load 10 more jobs17 jobs at Klaviyo

Director of Real Estate & Facilities

Formlabs
Somerville
3 days ago
+16
Grow our footprint and support business expansion to new sites and locations. Develop short and long-term plans and budgets based upon organizational goals. Create workspaces that maximize productivity and foster collaboration. Manage, enable, and optimize the efforts of our Operations and Facilities teams. Collaborate with other stakeholders across the company to make our spaces great. Work closely with real estate consultants to identify key requirements. Take charge of mid to long term real estate strategy. Own negotiation with local governments and landlords for favorable lease terms.

Director of Strategic Initiatives

3D Print Farm Supervisor

Bilingual Customer Support Specialist

Customer Support Specialist

Americas Logistics Lead

Special Events Manager

NetSuite Administrator

Dental Technical Support Specialist

Customer Care

Load 6 more jobs10 jobs at Formlabs

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
5 days ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Manager of Customer Success Enablement

Drift
Greater Boston Area
1 week ago
+35
The CS Enablement Manager will play a central role in ensuring our CS team is equipped to help our prospects be successful with Drift. This will include both onboarding new reps and leveling up the existing team. We expect our enablement team to understand our broader Customer Success strategy, identify areas to improve, design learning and certification experiences, and execute all the way through to full job readiness. You should be prepared to share your work, and be able to measure the impact you are having on performance. You must learn from every cycle, and constantly improve your process, efficiency, and results.

General Manager, Drift Automation

Drift
Greater Boston Area
1 week ago
+35
This role sits on the Drift Senior Leadership team and reports to our CEO/CTP. You’ll work alongside the Product, Engineering, Marketing, Customer Success and Sales team. You must be a strong visionary with previous success in taking a company from a single offering to multi product; defining a strategic roadmap, delivering a business plan, and position, and pricing product in the market successfully.

Head of Business Technology

Drift
Greater Boston Area
1 week ago
+35
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

Customer Success Manager

Alyce
Greater Boston Area
2 weeks ago
+21
Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved. Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles. Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage. Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering. Provide proactive support to our clients.

Senior Business Operations Manager

Markforged
Watertown
2 weeks ago
+31
The Senior Business Operations Manager will focus on helping Markforged continue to scale - managing a team which oversees elements of company bookings, forecasting, sales analysis, order entry and operational planning. You will work with directors, executives and cross-functional leadership to analyze historical trends and forecast future productivity; solve problems; innovate better processes; and provide control to a continuously evolving sales process.

Data Engineer

Drift
Greater Boston Area
2 weeks ago
+35
Design, develop, and support our Data infrastructure utilizing various technologies to process terabytes of data, including Spark, SQL, Python, Microsoft Azure, and AWS. Create solutions to enable diagnostic and predictive analytics capabilities. Partner with Analytics, Marketing, and Finance organizations to get feedback and iterate upon the Data Ecosystem development. Develop components and distributed ETL systems for our suite of large data platforms. Be curious about trends and emerging technologies in the Data space, participate in user communities, and share what you learn with your teammates.

Director of Support

Bevi
Greater Boston Area
3 weeks ago
+28
The Director of Support is responsible for ensuring that Bevi’s end customers, partners, and internal team receive quality, effective, and timely responses to their inquiries and questions. Reporting to the Senior Director of Service Operations, the Director of Support leads several teams encompassing support, training, and documentation, and coordinates cross-functional support responses and materials from throughout Bevi. The Director of Support ensures that responses adhere to internal and external SLAs, and simultaneously continuously develops and improves materials, process, and tools to make Bevi’s support function more effective and efficient. Performance is measured through KPIs including response and resolution time, and internal and external customer satisfaction.

Site Planning Manager

Soofa
Cambridge
1 month ago
+24
We are looking for a Permitting & Installation Manager to bring more Soofa Signs into more cities and neighborhoods across the US. You will be responsible for managing the permitting process required to install new Signs, from understanding city code to physically walking the sites where our Signs will be installed and selecting the perfect locations that meet all city/town and state and Soofa requirements. In this role, you’ll report directly to the VP of Operations and work closely with the VP of City Growth to ensure successful Soofa Sign installations, all the way from strategic planning to physical deployment.

HELP DESK ADMINISTRATOR

HPR
Greater Boston Area
1 month ago
+29
Due to our exciting and rapid growth, HPR is seeking a Help Desk Administrator to help us provide world-class customer service. This is a new and highly visible role that will be supporting our global support operations from the Needham, MA office. This role requires a unique blend of skills including the ability to multi-task, strong interpersonal skills, tact, assertiveness, and a whatever-it-takes attitude.

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