Boston Tech Jobs and Startup Jobs

10

Director, Business Analytics

Skillsoft
Greater Boston Area
23 hours ago
+27
Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth. Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance. Partner with functional and GTM leads to tease out the 'so what' from the data, and help frame the 'what do we do from here' storylines with a focus toward business strategy and results. Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsoft's ROI. Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users. Analyze retention, and its main drivers – develop strategies to increase retention and upgrades across the various customer and GTM segments. Financial modeling and forecasting – understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs. Drive the development of Skillsoft's analytics tools and practices - emerging analytical approaches, skills and technologies. Manage 2-4 business analysts and be responsible for their development, efforts and outputs.

Customer Success Manager, Boston

Privitar
Greater Boston Area
2 days ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Tier 2 Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

SVP Corporate Development

Everbridge
Greater Boston Area
1 week ago
+42
We are looking for a strategic executive to lead our active Corporate Development program in a dynamic, high growth marketplace. The SVP of Corporate Development will be responsible for developing and executing a strategy to develop opportunities that expand our suite of solutions as well as market reach. In this role you will need to be a visionary, planning for the future growth and scale balanced with a understanding of who new opportunities impact our P&L. The SVP of Corporate Development will lead our transaction team and be responsible for all active deal related activity from negotiations through valuation, diligence and integration. In this leadership position you will be expected to work closely with all of the relevant functions as well as our entire executive team to ensure smooth and timely execution of our M&A objectives as well as successful integration and realization of the overall benefits.

Senior Manager, Industry Analyst Relations

Tier 1 Support Engineer, Boston

Privitar
Greater Boston Area
1 week ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
1 week ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Customer Success Manager

Carbon Black
Waltham
2 weeks ago
+52
• Manage 100+ accounts for renewal and retention. • Proactive escalation management and account management. • Customer Health score monitoring. • Quarterly touchpoints with the customer. • Partnership with Sales on the account base. • Partner and Distributor management. • Develop success plans in GS for Top 10% of accounts. • Conduct EBR for Top 4 ARR customers per year.

Senior Sales Analytics Manager

Threat Researcher

Director of Support

Bevi
Greater Boston Area
2 weeks ago
+28
The Director of Support is responsible for ensuring that Bevi’s end customers, partners, and internal team receive quality, effective, and timely responses to their inquiries and questions. Reporting to the Senior Director of Service Operations, the Director of Support leads several teams encompassing support, training, and documentation, and coordinates cross-functional support responses and materials from throughout Bevi. The Director of Support ensures that responses adhere to internal and external SLAs, and simultaneously continuously develops and improves materials, process, and tools to make Bevi’s support function more effective and efficient. Performance is measured through KPIs including response and resolution time, and internal and external customer satisfaction.

Site Planning Manager

Soofa
Cambridge
1 month ago
+24
We are looking for a Permitting & Installation Manager to bring more Soofa Signs into more cities and neighborhoods across the US. You will be responsible for managing the permitting process required to install new Signs, from understanding city code to physically walking the sites where our Signs will be installed and selecting the perfect locations that meet all city/town and state and Soofa requirements. In this role, you’ll report directly to the VP of Operations and work closely with the VP of City Growth to ensure successful Soofa Sign installations, all the way from strategic planning to physical deployment.

HELP DESK ADMINISTRATOR

HPR
Greater Boston Area
1 month ago
+29
Due to our exciting and rapid growth, HPR is seeking a Help Desk Administrator to help us provide world-class customer service. This is a new and highly visible role that will be supporting our global support operations from the Needham, MA office. This role requires a unique blend of skills including the ability to multi-task, strong interpersonal skills, tact, assertiveness, and a whatever-it-takes attitude.

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