Boston Tech Jobs and Startup Jobs

23

Level 1 Technical Support Engineer, Boston

Privitar
Greater Boston Area
15 hours ago
+22
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Senior Data Engineer

Drizly
Greater Boston Area
16 hours ago
+33
The Senior Data Engineer will accelerate Drizly’s data driven decision making through a period of rapid growth. From building a data processing framework to help support 1B+ events to integrating new data pipelines, Drizly’s most critical decisions will rely on a scalable, well-managed foundation of data. The Senior Data Engineer is a critical member of the Engineering organization that works closely with Data Science and Business Intelligence, as well as product focused engineering teams. In short, the Senior Data Engineer will help define the building blocks for Drizly’s data capabilities.

Operations Support Engineer

DraftKings
Greater Boston Area
16 hours ago
+46
DraftKings is growing quickly and we’re looking for an Operations Support Engineer to help our growing engineering team in the operational support of existing and new software systems. This position represents a ground floor opportunity to become an integral part of our technology team. You will be responsible for the day to day support for all the technologies and processes for your team, enabling the successful operation of the business. This position will play an integral role in improving, expanding, and maintaining our software and infrastructure. The OSE works closely with other departments, particularly in engineering and customer experience, to address issues in production and operational development requests. You will also be the subject matter expert for monitoring your team’s services, ensuring continuous stability, high quality and the timely provision of the team’s deliverables. This is a high impact role, responsible for ensuring best-in-class operational support for our software.

Internal Controls Manager, Technology

Data Engineer

Lead Data Engineer, Platform Development

Director, Licensing

Senior Analyst, Content Marketing

Senior Analyst, Content Marketing

Data Science Product Analyst

Executive Assistant

Data Science Engineering Manager

Senior Desktop Support Specialist

Senior Director, Storefront Analytics

Load 8 more jobs12 jobs at DraftKings

Data Analyst

Wellframe
Greater Boston Area
23 hours ago
+34
Data Analysts contribute to our ongoing business intelligence (BI) and external reporting efforts. This role sits within the Data Science organization and reports to the Manager of Data Science. This individual will work closely with the Product and Client Services and Operations teams to translate client needs into optimal quantitative metrics based on Wellframe’s data model and analytic capabilities. This will involve identifying gaps between existing and desired metrics, implementing best practices in scalable data reporting, collaboration with the Engineering team for data model change recommendations, development and communication of new reports to clients, and expertise with our business intelligence tool, Looker. This individual will become an expert in the Wellframe data model as it can be applied to client needs.

Security Governance Analyst II

Rapid7
Greater Boston Area
23 hours ago
+24
This role is for someone who is looking to develop their information security knowledge by contributing to Security Trust & Governance operations. An information security and/or information technology background would set you up for success in this position. Your ability to successfully carry out cross-functional work will require strong communication skills, patience, and a solution-oriented attitude.

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Application Integration Engineer

Order Management Specialist

Senior Director of Growth and Enablement Programs

VP, Security Services

Incident Response Consultant

Security Consultant - Penetration Tester

Customer Success Manager

Business Process Analyst

Senior Web Strategy Specialist

Load 8 more jobs12 jobs at Rapid7

Customer Success Enablement Manager

Everbridge
Greater Boston Area
2 days ago
+42
This role is focused on customer adoption of best practices and successful system usage and should not be confused with a sales role based on customer renewals and retention, which falls under the Account Management team at Everbridge. Because our work is client facing, travel is required for this position. Travel can vary widely depending on the year and desired support and may be as low as 15% or as high as 30%.

SVP Corporate Development

Marketing Operations Specialist

Web Analytics Developer

ASICS Digital
Greater Boston Area
2 days ago
+44
Work with different(marketing, analytics, development) teams across the organization and tackle pixel/tag implementation requests in an efficient way within a tag manager (TealiumIQ). Use browser web debugging tools to perform tag validation and QA. Perform Tagging audits/data integrity checks on a regular basis to have better control over the tags deployed across the sites. Document and maintain a copy of tagging requests from the different teams. Use mobile proxy tools like Charles/Fiddler to validate analytics tagging across mobile applications and mobile web tagging. Collaborate with different vendors(marketing, social media, affiliates, etc.) to understand different analytics implementation techniques and suggest implementation best practices based on well defined organization standards.

Consumer Insights Associate (Contract)

ASICS Digital
Greater Boston Area
2 days ago
+44
The Consumer Insights Associate will contribute to the customer experience research initiatives to holistically assess how well we service our wide range of customers and potential customers across all of our digital interactions. This position assists the Senior Manager, Consumer Insights in the coordination and execution of market research projects, including consumer journey mapping, running the voice of the consumer program, participating in feedback interviews, moderating panels and reporting on project progress. The Consumer Insights Associate will work closely with other functional areas including marketing, analytics, ecommerce, product and engineering.

Strategy Associate

Dispatch
Greater Boston Area
2 days ago
+48
Prepare Board of Directors presentations and other investor relations materials.  Support Dispatch executive team on strategy development exercises, including market sizing, customer segmentation, etc.  Build financial models related to major enterprise deals to analyze pricing models, contract economics, etc.  Support Dispatch CFO and work with the broader Dispatch Finance & Accounting team in building revenue forecasts, budgets and analyzing monthly financial performance.  Partner with the full Dispatch leadership team across Product, Engineering, Sales, Marketing, Customer Service, & Operations to provide analytical rigor and thought partnership. Provide ad-hoc reporting and business intelligence support. 

Customer Engagement Associate

Dispatch
Greater Boston Area
2 days ago
+48
Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products. Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business. Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content. Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region. Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed. Work closely with Dispatch’s product and support teams, so you can catch problems before they happen. Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed. Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

Manager, Global Education Services

Transmit Security
Greater Boston Area
3 days ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Level 2 Technical Support Engineer, Boston

Privitar
Greater Boston Area
3 days ago
+22
Privitar is looking for a Tier 2 Technical Support Representative to provide the second-line of support to our customers. You will collaborate closely with our worldwide team of skilled support specialists and developers to rapidly resolve product issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Technical Support Engineer Boston

WhiteSource
Greater Boston Area
3 days ago
+26
Our WhiteSource Customer Support team located in Boston is expanding. We are looking for a talented Technical Support Engineer passionate about tackling the 21st century challenges surrounding security and compliance associated with the use of open source software. The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.

Strategic Partnerships Analytics Lead

Drizly
Greater Boston Area
3 days ago
+33
We are looking for someone to build the future of strategic partnership analytics at Drizly. Revenue from partnerships with Diageo, Constellation, Gallo, etc. are crucial to driving Drizly’s rapid growth (50% YoY), and the strategic partnership analytics lead will drive our biggest decisions related to current and future partnerships. The role will be responsible for reporting on existing partnerships and collaborative campaigns, as well as test design, implementation, and measurement on new opportunities. This role will also build for the future, by helping Drizly move from a “service” to “productized” set of supplier offerings that scale outside of top tier holding companies to smaller brands.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
3 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Lab Technician

DUST Identity
Greater Boston Area
5 days ago
+22
The DUST Identity Operations team is growing, and we’re looking for energetic lab technicians who want to be part of a critical and growing chemical lab and engineering team. This role is an exciting opportunity to get involved with an early-stage company and to have a long-lasting impact. It’s an opportunity to grow your skill set and to dive into a company where you can assist in laying the foundations of a large production and engineering group. If you’re looking for ownership and autonomy and are motivated to join a growing team where you have the opportunity to join at the ground level, let’s talk!

Strategic Success Manager

VMware Carbon Black
Waltham
1 week ago
+59
The Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with VMWare Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with security personnel. The SSM is skilled in navigating the diverse needs of the customer/company and the VMWare Carbon Black, services, support, product and engineering teams.

Senior Customer Success Manager

Customer Renewals Specialist

Threat Researcher

Supervisor, Support Services

Wellframe
Greater Boston Area
1 week ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Customer Experience Representative - Boston

Drizly
Greater Boston Area
1 week ago
+33
Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries. Quickly address, solve, and track all customer support requests using Zendesk. Solve problems and address unsatisfactory experiences. Change course as priorities shift in real time with new inbound issues arriving.

Associate Technical Support Engineer (Boston)

WhiteSource
Greater Boston Area
1 week ago
+26
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

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