Boston Tech Jobs and Startup Jobs

As a Geoanalytics Data Scientist on our GeoInnovation team, you will use your GIS and database expertise to help curate, grow and maintain a rapidly expanding collection of geospatial data assets uniquely available within Indigo. Using knowledge of spatial analysis techniques you will leverage data to solve business problems and support a wide variety of stakeholders within the organization and without.

CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Coordinate, monitor and improve fields service activities after a customer has gone live. Contact customers to confirm field service visits. Set and, at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support. Work with customers to understand scope of field service projects. Ensure material is ordered and sent to job sites on time. Occasionally act as sales lead for field service work to develop business. Manage service delivery. Direct and manage on-site/remote field service crews. Work with field service crews to ensure all aspects of job are complete. Ensure accurate records of all field service calls are maintained. Review customer billings to ensure accuracy.

Run our growing Corporate IT team and build out necessary process and functionality. Manage and mentor our growing team, helping them to work through projects and keep pace with our growing organization. Support us with technology needs that help automate day-to-day support functions. Work with managers to determine the right size solutions for technology needs. Provision, maintain, and support the equipment and services that our employees use. Manage projects of various size including planning and execution of technology rollouts, migrations, etc. Manage vendor and support contracts ensuring value. Take part and lead in business continuity and disaster recovery operations. Implement security and company policies. Streamline and review existing standard operating procedures for efficiency.

The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support. 

The Assortment Analyst III will be the critical lynchpin between the e-merchandising team and the brand category leadership for the optimal online assortment in all key categories across brands. This role will consult with brand merchandising leadership on the right product mix and assortment related to what their customer cares about most and ensure that this is supported by data.   The role will utilize tools and science to arrive at assortment decisions that are optimal for the online customer – both click and collect as well as home delivery. 

The Digital Trade & Planning Manager will be responsible for the execution of digital trade initiatives within a brand. Working closely with the merchandising commercial planning team, this role will ensure that trade dollars will maximize customer value for those shopping via digital channels.

The Strategy Lead will initiate and develop strategic recommendations for AD and the brands and will oversee implementation efforts for key strategic projects/ initiatives. They will also collaborate with brands, RBS, PDL, the Global Support Office, Office of the CEO, AD senior leadership and third parties in the planning, development and implementation of the organization's strategic objectives including solutions creation to capitalize on opportunities while creating organizational alignment to move new strategies, initiatives, and opportunities forward.

Make it easy for everyone to get the data they need when they need it so they can decide and act more quickly. Design and develop new systems and tools that enable frictionless and prolific data consumption throughout the company. Architect and deliver improvements to our ever-growing data platform. Deliver a quality product to stakeholders: data analysts, executives, and just about everybody! Develop a deep understanding of our data and our business. Coach managers and individual contributors and grow them as leaders and technologists. Nurture our collaborative and autonomous development culture. Be both a trusted advisor to the CTO and a good colleague to your peers.

Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

The Strategy Development Analyst work with the Director of Strategy (Strategy Lead) and lead cross-functionally to support the identification and analysis of strategic business opportunities through assessment of each brand's current environment and the marketplace for our brick and mortar and online businesses. Strategy Associates assist the Director of Strategy with developing strategic recommendations for the brands, often developing analytics and presentations to support the recommendation. Strategy Consultants participate in key team discussions and are expected to share their analysis, viewpoints and rationale.

Work with the entire team to prioritize our backlog by business value and effort. Burn through said backlog, getting data where it’s most needed. Share in creating the team roadmap. Improve performance & efficiency wherever you can. Treat data quality as a 1st class deliverable, because it is. Create consumers, data pipelines, transformations, tables, buckets, schedules, DAGs and all the other components of a good data integration solution. Move a lot of data.

ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3.6M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019 and

The Business Development Manager will thoroughly understand ADUSA's business, competition (market, regional and US) and strategic objectives to identify areas of opportunity. They will proactively seek new business opportunities and partnerships that help drive ADUSA's goals forward. This may involve using forward thinking and predictive modeling to understand where markets and competition are moving. The incumbent will work hard to identify, build and maintain strong partnerships with third-parties to maximize relationships and the provider's offerings to help drive our top initiatives forward. This includes heavy involvement in the diligence to determine which partnerships are the best strategic fit for the organization.

This position is accountable for delivering a superior understanding (competitive advantage) of company, customer, industry, and category trends and strategies at the highest level, and manage/mentor a team of associates that will be dedicated to brand specific e-assortment support. The role is also will work with other e-commerce teams in the translation of the analytics into clear and actionable insights that are delivered to the brand assortment leads and brand merchandising teams.  This role will materially influence the success of the organization merchandising and marketing strategies by linking strategic insights about customers' overall shopping behavior to what must be done at the category/vendor negotiation level.

Provides campaign and customer analytics support to the marketing departments within the ADUSA umbrella. Translates customer behavioral information into accurate, insightful and predictive information for business stakeholders. Also monitors external impacts to customer shopping behavior to shape customer contact. 

Provides regular period and quarterly reporting of customer level KPI loyalty and digital engagement performance across all Brands. - Completes post-campaign analysis (response and redemption rates, incremental lift, S:C) enters into historical knowledge database and publishes to business owners. - Provides automated scorecards to business owners to more efficiently share customer level insight. - Completes analysis of events or campaigns for publication including key insights to support recommendations for future actions. - Supports the banners in the development of campaigns with valid test/control and audience selection criteria to properly measure objectives. - Develops and publishes standardized reporting templates to facilitate; understanding of key metrics, identification of specific trends and development of deeper customer knowledge for continuous improvement on strategy and tactics. - Designs, develops and delivers timely and error-free reports on a regular and ad hoc basis as needed.